The Modern Honolulu

Juril F 

on BBB

5 years ago

WE have spent quite some time trying to explain to Hilton Grand Vacations the reasons we have requested for our contract to be terminated. The Company has dismissed our reasons and concerns, there has never been any sort of understanding of the fact that we were misled and lied to about the timeshare. Since the purchase, everything pertaining to this timeshare has been very stressful. Nothing regarding the timeshare is what it was said to be. We can't understand how Hilton Grand Vacations is still in business treating its ow... read more

Mikayla M 

on BBB

5 years ago

I went on a Hilton Grand Vacations trip about a year ago, attended the whole timeshare spiel and all that. The trip was fine and I feel like if you don't buckle to the pressure of the presentation and don't buy a timeshare, then you actually get an okay deal out of the trip itself. That's not the issue though. The current problem is that I'm getting calls twice (or more) times per day from HIlton Grand Vacations and their partners, trying to get me to go on another trip. I've asked them to stop calling me multiple times and ... read more

Marlene P 

on BBB

5 years ago

They scammed us, during the pandemic they cancelled the trip we were to take last March, we asked for the money back because we didnt want to book any more trips now, but need to pay some Bill's because of lost of work in the family. When we were able to get someone on the phone, they told us not our problem! Hilton was not giving us our money back and it's been a year. Do not trust these people!!! 

Gregory M 

on BBB

5 years ago

DO NOT BUY WITH HILTON GRAND VACATIONS We have been sending in complaint after complaint about our situation to Hilton since JULY and they keep either ignoring us, or sending the same generated response which goes along the lines of "We're sorry you're dissatisfied, but we cannot help you". The salespeople misled us and made many false statements, and we were essentially conned into buying. We were offered a free stay at the Las Vegas hotel and free dinner to attend the presentation. The rep. said this was a great investment... read more

ColbyApril 

on BBB

5 years ago

Just another Timeshare scam with the Hilton name! We purchased a package for travel to Orlando in March 2020. Obviously, because of stay at home orders, we were unable to travel. And Disney was closed. We asked for a refund, they only gave us a partial refund. We've been loyal Hilton Honor's members for years. We're very disappointed and will never make the mistake of using Hilton Grand Vacations ever again. 

Fred C 

on BBB

5 years ago

Buyer Beware of Hilton Scam Vacations It Has Been a Complete and Total Waste of Money. They Don't Care About You, All They Care About is Making Money. This Has Been The Worst Experience of my life and I want Every Red Cent Refunded! !!!!!!!!!! A Huge Shout out to Their #1 con Artist Grace ******** For Getting Me involved in This Mess. I want This Timeshare out Of My Life Forever, I am Done!!!!!!!!!!!!! 

Rosanne F 

on BBB

5 years ago

We are extremely unhappy with our ownership of our Hilton Grand Vacations timeshare. We have paid off our mortgage and are current with our maintenance fees. We have asked Hilton for months now for immediate assistance in selling or giving back our timeshare ownership to no avail. We have been given the runaround from this company for far too long and feel that they are pushing us off in hopes we will go away and just continue to blindly pay them. We refuse to have this timeshare as a part of our family's future and refuse t... read more

Anthony 

on BBB

5 years ago

Please be aware of Diamond Resorts. They are crooks. They lie about their benefits to get you to sign up. They manipulate their presentation. In December of 2020 visited Mystic Dunes. The entire presentation was based on saving money towards yearly maintenance fees. Use your points to generate cash value then apply towards fees. Also, you could use your points on their website to make purchases such as gift cards. All lies. My sales Representative was Farrah. I was a fan of Diamond Resort until this experience. It's all abou... read more

Robert F 

on BBB

5 years ago

Diamond Resorts sales team at all of their Resorts are paid by commission and the company accepts all of their lies and misrepresentations. Flat out lies by salespersons is a requirement to be successful with Diamond Resorts. We were told that we had to join Diamond from another Timeshare so we did. Boy was that a mistake. Lots of money later with no vacations, we are still broke paying for this life changing vacation program. We also went to Branson on a weekend getaway, and had to go to a presentation again. Mr. Ryan J****... read more