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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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The idea of Diamond is nice, and if you can use it often that may be great. Be careful, if you need to take a loan with them, DON'T do it. My husband and I made the mistake of getting a loan (our mistake I know), and now with all the issues we've had and wanting to cancel our membership, we can't until we finish paying off the loan. Customer Service is awful, I spent over a month trying to get information regarding my finances, I was transferred many times on each call, and I waited for 3 calls back that I never received. I ... read more
Business response:
Thank you for taking the time to share your feedback, Jacinta. As a team, we make every attempt to do our best making each member, owner or guest happy. We are saddened to learn you have been having trouble with our customer service. Your comments and concerns will be addressed with the team. Should you need assistance with anything else, please email us at *****************@diamondresorts.com and we will be happy to assist. -GP
We were vacationing in Las Vegas when we approached in the lobby of Circus Circus and offered a gift if we attended a sales presentation. Since we were told this would take no longer than 90 minutes, we agreed. When we arrived, we were paired with a member of the sales staff that pressured us into making a purchase for hours. Every time that we said no, we were approached by more sales staff that continued to offer "new" and "better" packages. When we finally agreed, we learned that they had already run our credit, even thou... read more
Business response:
Hi Rosemarie, it's disappointing to hear you are not happy with your experience so far. It's our understanding you have already spoken to our Hospitality team in regards to your concerns. If you need further assistance, please email us at *****************@diamondresorts.com. We want to help you make the best of your membership. -GP
I wish there was an option for no stars, as Diamond Resorts doesn't even deserve that!!! After receiving the "hard sell" in Sedona, AZ, we ended up purchasing the sampler for $3,000. We were told that we could use it to book a resort, the same as any other Diamond property owner would. That was a big lie and definitely a case of misrepresentation. We are only permitted to choose from a very limited list of vacation properties. In the end, we decided to finally use it last year, but due to Covid, everything shut down, leaving... read more
Business response:
Elizabeth, we are disappointed to hear about your experience so far and have escalated your concerns to our Sampler leadership team. Our team should be reaching out to you within 3 business days to further assist. If you have any other questions or concerns, please email us at *****************@diamondresorts.com. -GP
We purchased our Diamond Resort in 2016 in 2017 we pay the full balance off $15,000,soon after each time we call to try to get a it was CHOOSE another date, in 5 years it was used only once in 2016, Diamond Resort jas been a scam, we've for the last 3 year have contacted them saying we dont want it ! It's not the way they representative when we first bought it in 2016 there always seemed to be some black out or dates that you can't use it or when you can't go we paid off our Diamond Resort a $15,000 in one year at this time ... read more
Business response:
Hi Theresa, we regret to hear about your membership concerns and want to help you wherever we can. Unfortunately, your payments must be up-to-date in order to qualify for the Transitions program but you can contact the Financial Services team to work out a payment plan that suits your current situation better. They can be reached at *********************@diamondresorts.com. If you need help searching for availability or anything else, feel free to email us at *****************@diamondresorts.com. Thank you. -HN
Absolute terrible customer service got charged a 500$ smoking fee and there was never anything smoked just empty packages went to front desk to resolve the issue they told me there was nothing I could do even though the wrongfully charged me I will never book with another Hilton again terrible service Katrina at the front desk is extremely rude would never recommend this shit hole to anyone
We have reached out to Hilton multiple times with either a lackluster response or a lack of response whatsoever. When we met with our timeshare sales representative, they inquired as to how much money we wanted to spend. Based on that number they showed us a few units available in Florida. It was inferred that we could spend additional funds then more units would be available to us. When we arrived at an agreed amount, the representative left and returned with some other options and made a statement that there aren't any uni... read more
In 2017 we sat through a long presentation and told about how great this would be. They said we would be able to travel anytime we wanted and would make traveling easier and affordable. That's just not true! Since we purchased, we have not once been able to use this and have gained over 17,000 dollars in debt! Which has caused us from being able to spend our money on more pressing things. We reached out to the company and expressed that and got some letter asking us to fill something about our income and budget. Nothing that... read more
Business response:
First, our sincerest apologies for the delay. Second, please know your feedback is very important to us. We're disappointed to hear this has been your experience. We've shared your concerns with the team to ensure they follow up with you directly to further assist.
We received a call from some Hilton Grand Vacations reps in 2015 offering us a low-cost trip to Las Vegas if we were to attend a one-hour timeshare presentation. This presentation turned into a four-hour ordeal, where we were pressured to the point where we felt that our only option was to make a purchase so that we could leave and enjoy the rest of our trip. In the past five years, we have been coerced into making two additional purchases. Every time, we are told that the next purchase will correct the issues and problems t... read more
Business response:
Robert, we appreciate you taking the time to reach out, and please accept our sincerest apologies for the delay. We're sorry to hear you're unhappy with your experience. Please know we have contacted the proper team to ensure they follow up with you directly to address your concerns further.
i've been an owner at HGVC since 20008. For the past 9 yrs have never stayed at a HGVC resort. Always flip my points to Hilton Honors, Anyway, I was late paying in full my 2021 dues... My fault....BUT the late notice dated, 3/3/2021, including a late fee charge and Finance Charge arrived AFTER the notice that included a Collection fee of $371.57 I paid on 3/22/2021 the full $2271.67 before I received the notice stating I owed 1900.10 Today I gave them over 2hrs of my time, with HOA and Collections just trying to talk to some... read more
Business response:
Jane, we're very sorry to hear this has been your experience. Please know we're happy to escalate your concerns further to the team. Please let us know.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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