The Modern Honolulu

robseitz74 

on BBB

5 years ago

Like so many others that I've read, we too are extremely unhappy with our ownership of our Hilton Grand Vacations timeshare. We are current with our mortgage payments and maintenance fees. We have asked Hilton for months now for assistance in selling or giving back our timeshare ownership. We have been given the runaround and feel that they are pushing us off in hopes we will just continue to blindly pay them. When we did actually speak to someone and they said they couldn't help us, that we would have to go to a third party... read more

Tim R 

on BBB

5 years ago

In October, we got a warranty deed for our contract, starting in 37-16, to surrender it to Hilton. We have yet to get a confirmation of that being fully taken back. We have one remaining contract with the company and have been going back and forth for some time now. We reach out directly about getting out of the remaining contract, and we were told, "HGV is not offering certain non-essential operations, including programs to reacquire timeshares from existing HGV owners due to covid.". That is clearly not true since we were ... read more

Jennifer C 

on BBB

5 years ago

This company is awful. I am a veteran of 15 years in the U.S. Air Force and as one who has served, I deserve to be treated with respect. But their salespeople did not give us time to read the contract, and they did not go through terms with us. As a result, we did not know that maintenance fees would rise each year. These prices are outrageous. We would've NEVER signed that contract if we would've known what we know now. They failed to perform under the terms of the contract. In more than 4 years, we have used the timeshare ... read more

Greg H 

on BBB

5 years ago

DON'T BUY A TIMESHARE THROUGH HILTON GRAND VACTIONS. I bought my first timeshare in 2019 at some dump in Orlando because it was the cheapest. The Hilton team told me that most people that buy timeshares never stay at the timeshare they purchased. Hilton said I could use the points to stay at any of many locations they have. After months of trying to plan a vacation using points, I found out points were useless unless you want to stay somewhere like Las Vegas. Every place that was available to book with points I could book th... read more

Joanna B 

on BBB

5 years ago

THIS IS A SCAM ---- DO NOT BUY I have been trying to cancel my timeshare with Hilton for going on a year now. I have sent in complaint after complaint trying to get somebody to reach out to me for help. They have offered 0 solutions. They have offered 0 help. They just expect unhappy customers to accept a denial letter saying "sorry we can't help you"? Which was sent to me in August from them and that is the LAST reply I have gotten from them. This whole denial letter is saying "I'm sorry you feel that way" instead of "how c... read more

Luciano C 

on BBB

5 years ago

Do not fall into their trap. I remember receiving a call from Hilton Grand Vacations offering a 4 days 3 nights package which included: $200 Spend a Night on Us Certificate and a $50 Visa Gift Card. Plus, $100 towards theme park tickets. All of this for only just $167.62 if we are willing to spend 90 minutes listening to a presentation. The staff took us to see Parc Soleil which was another resort. When we got there, they offered us some snacks and began their presentation. Our Sales Representative, Pablo Orozco gave us a to... read more

Michelle H 

on BBB

5 years ago

This timeshare is the worst ever. They raise fees all the time , They charge for everything. You can never get the week you want at a resort. Don't ever buy this!! 

Mercedes J 

on BBB

5 years ago

This timeshare and relationship with Hilton Grand Vacations has caused significant stress and financial harm to our family. Due to retirement income has decreased and we cannot continue to afford the increasing maintenance fees since there's no end date in sight. These fees are ever-increasing and others should be careful if you are a timeshare owner or thinking about purchasing one! I remember asking the salesperson about the resale value of the property and he said that since Elara is in Las Vegas it was a prime property t... read more

James K 

on BBB

5 years ago

This is a disaster I have a foreclosure on my record because of Hilton Grand Vacations the only thing grand about it is them screwing you over. They have robbed me I will never get into a home for 7 years of my life it is like going to prison and having your life robbed. Please avoid this company like the plague.