This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
Get directions
My wife and I were in Las Vegas when we were approached by Diamond Resorts representatives at Circus Circus. They asked if we would be interested in receiving free tickets to dinner and a show as a gift for our attendance at a one-hour presentation. When we signed up, our yearly income did not meet their minimum, but the rep said not to worry about it, which in hindsight, should have been a huge red flag! At the presentation, when the first offer was presented, we told them that this was way more than we could afford. After ... read more
Business response:
Hi Andrew, thank you for sharing your concerns with us. We regret to hear you have not been able to enjoy your membership. We have opened a case for you and our Hospitality team should be reaching out to you within 5 to 7 business days to further discuss your situation. If you need a follow up, please contact us at *****************@diamondresorts.com. -GP
Terrible customer service. Placed on the 5th floor and the elevator went out and has not been fixed. Can you imagine packing up a family of four and moving everything up five flights of stairs? Lifeguards walk off from their post and some sleep in the chair. Management is argumentative. You have to beg for towels and the basic supplies in the room. Cashier's throw your change at you. There is dust and hair everywhere in the room. You can tell it was not cleaned properly. Lastly the phones in the room do not work. This is a t... read more
Business response:
Hi Delijah, thank you for taking the time to detail your stay with us. Our team strives to fix any issue brought to their attention as swiftly as possible, so we are sad to hear this. Nonetheless, this feedback is important as we are always looking for ways to improve. We were able to find your reservation and will address your comments with resort management. -HN
I bought 3 nights to hear about the timesharing. After an e-mail and several calls, they told me that all Diamond resort properties are booked and I can only stay in the best western cheaper than what I paid for. You can not cancel or refund. Doesn't matter the day you are resorts are always booked and just cheaper accommodations are available. On the same date, all properties are available to book online but they lie saying that they are all booked. Worst customer service ever. I lost my money because they don't want to can... read more
Business response:
Hello Ari, thank you for your review. We are sorry to hear that your vacation package did not yield availability for the resorts you are looking for and understand if you no longer think we are a good fit. Our Marketing team is working on this and you should get a resolution in 7-10 business days. We are available by email at *****************@diamondresorts.com if you'd like to follow up after the estimated time frame. -HN
We purchased a "Membership" March 10, 2021. We were originally offered a membership at $20,000. I dug my heels in and honestly did not like our sales girl. Since we were being recorded (and not made aware of this) The "Sales Manager" Cooper Coe, came in to sell us a "better" membership at HALF THE ORIGINALPRICE. He told us that he was re selling someone's membership and that is why it was available. We made our final decision to purchase this after Cooper Coe guaranteed that we could make reservations without using our point... read more
Business response:
Hi Tami, we are sorry to hear about your experience so far - this is not how we intend to make our members feel. A case has been opened and our Hospitality team should be reaching out to you within 5 to 7 business days to further discuss your situation. If you do not hear back by then, please contact us at *****************@diamondresorts.com. We look forward to assisting you. -GP
In 2019, we were visiting a Diamond Resorts location and were offered a discount 4-day trip to Palm Springs if we attended a timeshare presentation while there. The staff pressured us relentlessly into making a purchase. While at the presentation, we were told that these resorts were for the exclusive use of members, that this was a real estate investment, and that not traveling more with our family made us bad parents. Finally, we felt that we needed to make a purchase, not only to leave, but so that our children could expe... read more
Business response:
Hey, Sarah. We regret to hear about your membership issues and certainly want to get them sorted out so your family can get back to stress-free vacationing. We've sent an email to the email address included with your review to offer further assistance, so please check your inbox when you have a moment! If for some reason, you did not receive our email, feel free to reach out to us at *****************@diamondresorts.com. Looking forward to connecting soon. -HN
HILTON GRAND VACATIONS IS A SCAM.... We agreed to a one and a half hour presentation in return for an almost free stay at one of their beautiful resorts in Ft. Lauderdale, Florida; 3 nights 4 days for our Wedding Anniversary. We were having a great time, our vacation suite was top of the line, nice view, amenities, etc. Even The location where the presentation was held was beautiful. They convinced us purchasing their timeshare was the best way to go for vacation (ownership, affordable, save money and you could rent them out... read more
I wish I could give Hilton grand vacations a huge ZERO......I will spread the news to everyone I know! They act as though we knew Covid was coming. With traveling restrictions, people losing jobs, health issues...they gladly keep your money!!!!!! They gave me the only option to pay more during the pandemic to extend my package that they didn't explain that it was a timeshare. They lie right to your face and pressure you into buying when you are trying to relax at the hotel with your family. They say I didn't call to extend b... read more
We have reached out to the company directly for serval months now and haven't received any answers to our concerns. The only thing we have received is billing statements. They make it very clear they really only care about the money after they pressure you into signing on. They will tell you this is the best thing you can have for traveling and how you will be able to go anywhere in the world for a good price. That's not at all true, we have yet to be able to schedule a vacation with HGV or RGI due to no available dates. Now... read more
HGVC IS A SCAM. We were completely lied to about everything. We have been trying for over 9 MONTHS to cancel our timeshare or transfer the deed back. They have sent us the same letters explaining "sorry you are unhappy with your membership" and offering absolutely no solutions whatsoever. They told us we could leave the timeshare to our children when we are gone. They did NOT explain that it was required, and our children will be forced to pay constantly rising fees for the rest of their lives. If we had known this in advanc... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com