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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Hilton has no regard at all for its customers. We have reached out to them repeatedly since August of last year. We have been promised a response and never received even ONE that addressed any of our concerns. It seems like they clearly do not care at all. We regret our decision to sign this contract every single day. We attended the meeting in NY in 2006 because we were offered free broadway tickets and a $100 gift card. We liked what we heard, so we purchased it. In 2015, we went to a meeting because our maintenance fees w... read more
Business response:
Peggy, please know we're disappointed to hear this has been your experience. We've escalated your concerns to the appropriate team and they will be following up with you directly to address this further.
******* We had no intention of buying a timeshare, we went for a three day vacation that was given to us for free with no mention of a timeshare. When we got there they told us they needed an hour of our time. This "presentation" wasn't something I was interested in so I was ready to leave. They tried everything to get me to stay. There was an extreme amount of pressure during this meeting, and I even stepped outside multiple times trying to get away. I told them multiple times I did not come here for a timeshare. The meetin... read more
Business response:
Hello John, we're sorry to hear this was your experience. Please know we have escalated these concerns to the appropriate team so they can further assist.
In 2016, we were told that we would get tickets to a show on the Las Vegas strip if we attended this presentation. When we got there, we were told about how great this ownership would be, how it will make travel so much easier, locations all over, and how great this would be to pass on to your family--an "unlimited" vacation plan. After purchasing, we found out it is impossible to book a vacation using this. This has caused us nothing but a hugh amount of debt. There are absolutely no benefits to owning this. We have also re... read more
Business response:
Peter, our sincerest apologies for the delay. Please know we have shared your experience with the proper team to ensure someone follows up with you asap.
i have 4 contracts (4 weeks) with Hilton Grand Vacations for over 25 years. I have never been late on any payment. This year, i paid online - and their website overcharged me by 1 week ( charged me for 5 weeks). When i spoke with them about it, they refused to credit it back to me and told me to adjust it with the credit card company. Since it takes anywhere from 30 - 60 days for the credit card company to fix the issue, the bottom line is that Hilton billed me for overdue payments (and never told me!). So, to add insult to ... read more
Business response:
Paul, we're very sorry to hear you're disappointed with your experience. Please know we have shared this with the team and they will be following up with you directly to address your concerns further.
Diamond is a SCAM. We stayed at Cabo Azul in 2019 and loved it. We ended up doing the presentation. Firstly, they lied about how long it would take (it was over 3 hours). Secondly, they do not know how to take no for an answer. They pass you off to different sales people to see if their tactics can get you to sign onto a package. Each time, they offer a better and better price. We finally said no, we are not interested in a time share. Then they proceeded to tell us about the sampler package. They told us that for $5000 CAD ... read more
Business response:
Hello Adrianna, we are sad to hear about your negative experience with the Cabo Azul sales team and the confusion you have with your Sampler membership. We want to help you sort it out but don't want to add the amount of calls you are getting, so we'll leave you with our email - *****************@diamondresorts.com. Please don't hesitate to get in touch if you require our assistance. -HN
Our first experience with Diamond was when we received an invitation in the mail for a weekend getaway to Orlando. When we arrived, we were asked to attend a sales meeting, where the staff told us about all of the benefits of being owners with Diamond. We were told that this would be a great investment that would continue to appreciate and that we would be able to resell. Not only has this been untrue, but EVERY SINGLE TIME we try to use our membership we are subjected to yet another sales presentation! We have been in these... read more
Business response:
Dagoberto, we are concerned to learn about your past presentation experiences. Please know, these presentations are meant to inform about our latest products and vacation ownership options, and are not obligated unless stated otherwise on your vacation package. We certainly want to ensure your concerns are properly investigated and have forwarded your review to our Hospitality team so they can look into it further. You can expect to hear from a case manager in 5-7 business days but we are available at *****************@diamo... read more
We have been members for years. Maintenance Fees are increasing and the value of our points are decreasing. Nothing is ever available. Horrible customer service.
Business response:
Hi Mary, your membership experience is important to us and we want to make sure you have all the resources you need to make the most of it. If there's anything we can do for you, please reach out to *****************@diamondresorts.com. Our team is standing by and ready to help. -HN
Loyal owner for 20 years. However, trying to make a reservation over the phone is a nightmare. After being on hold for 25 minutes, the phone started to ring. Voila !! A human. No such luck. the phone rang to a voicemailbox telli9ng me it was full and to hang up. It then said goodbye, and cut me off. Crappy service. No wonder they only get 1 Star.
Business response:
John, please accept our sincerest apologies for the delay. We're disappointed to hear you've had difficulty with making reservations over the phone. Please know we have shared your feedback with the team and they will follow up with you directly to further address your concerns.
We have regretted signing that contract since the day it happened. We attended a three hour long sales presentation in which we were presented with several selling points which ultimately enticed our purchase, however, they have yet to come to fruition. At the time of purchase we were not given an adequate amount of time to read our contract, nor was our contract read to us. Our experience with Hilton began while in Hawaii when we were approached in the hotel lobby with the offer of free massages and a free rental car for th... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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