The Modern Honolulu

Wajid K 

on BBB

5 years ago

We were in Hawaii in 2019 when we were offered free luau tickets in exchange for our time at a Diamond Resorts seminar. When we were told that the seminar would only take about 30 minutes, we decided to accept their offer. We spent over two hours being pressured into making a purchase regardless of how often we said no. Eventually, we gave in and made a purchase of what we believed was enough points to book a two-week vacation yearly. We asked many times about how the points system worked, and we were reassured that there wo... read more

DAVID W 

on BBB

5 years ago

I went for a tour in August 2020 and I received a certificate for 3 day and 2 nights, I called to use the the certificate and I am getting the run around BS, the certificate say Miami, they say they don't service Miami. I am giving this company 7 days to honor this issue or I will file a lawsuit against this company per the Prosecutor office. They are a scam and please stay clear, nothing but BS. 

Michael W 

on BBB

5 years ago

I have never posted anything like this before, BUT I am furious with the timeshare company Diamond Resorts as it is the worst timeshare company I have ever worked with and I own two others that are excellent. The quality of their resorts are below the standards of other companies that we have stayed with. Their maintenance fees are higher compared to other companies, especially in comparison with the small ownership product I own and their fees keep going up. They flat out lied to us in their sales presentation saying it wou... read more

Blake B 

on BBB

5 years ago

In 2013 we were offered to stay at a resort for free if we attended a meeting. During this sales visit, we were told that we would be able to stay at all these great resorts all over the world and be treated like royalty. We were told that we could book anything we wanted, whenever we wanted and all we had to do was do this 45 days in advance. Things would be available because we were Hilton Grand Vacation Owners. We were told that we could rent out our place if we wanted to and let our friends and family use it when they wa... read more

Jose J 

on BBB

5 years ago

When I stayed at Hilton, in Orlando, Florida, I had the worst experience. My wife couldn't come with me as she wasn't feeling well. Then they threatened to charge me more because she couldn't come as they had planned for another presentation with both of us for upgrading what we had purchased. I was so upset, I didn't enjoy the vacation at all. I would never want to stay in any of their resorts in the future. If I was late in making the annual maintenance fees they would call and threaten me with late fees and more interest.... read more

BRIAN 

on BBB

5 years ago

This is a company that I do think the world will be better off if it does not survive the pandemic. I made the HUGE misjudgment to become a Hilton Grand vacations Club "Owner" in 2015. When I first came into this, a lovely lady that was my sales rep in Hawaii was great, but a few weeks later I called her because of some questions that I had, I learned that she was no longer with the company. My questions was then directed to someone that was still with the company, that was in 2015, it is now 2021 and I am still waiting for ... read more

Stephen S 

on BBB

5 years ago

We became involved with Hilton Grand Vacations when we received an offer for a 3-night stay in Las Vegas if we attended a two-hour presentation during our stay. Upon arrival, we first discovered that the Hilton Grand Vacations hotel where we were staying was far from the strip and had no casino of its own. We arrived at the presentation where they began by telling us about all the money that we would save as owners and all the locations that we could visit. We were told that this would be a tax deduction and would be a prope... read more

Rick & Robbie A 

on BBB

5 years ago

Do NOT buy with HGVC! We have been emailing, writing letters and sending in online complaints, with no help from HIlton, so we are just trying to make people aware of this scam!! Since entering this agreement, we have never been able to use the timeshare, as nothing is ever available. We were told we could vacation anywhere anytime, including taking cruises rather than staying in resorts (cruises were our preference). They said we would get substantial discounts on cruises as Hilton members. But we discovered that these disc... read more

Claire S 

on BBB

5 years ago

It's a scam don't buy it. We went on a vacations for the first time in 22 years. I hadn't even had a honeymoon my entire marriage. We flew to Vegas on an invite and great 3 night package deal offered to us because I had recently acquired a Hilton credit card. Well, the offer sounded good, and my husband and I went. We sat for the presentation which was what you have to promise to do if you take this special promo package. They took us on a tour of the place we were going to purchase if we became timeshare owners. We were sho... read more