The Modern Honolulu

Clifford C 

on BBB

4 years ago

In 2018, we received a call from Hilton offering us a free stay in Las Vegas in exchange for attending a 90-minute sales presentation. We spent over 4 hours being pressured into making a purchase! For hours, the representatives told us things like "you've raised your children and now you owe it to yourselves to buy this" or that this would be a good investment that we could pass down to our children. When we finally succumbed to the relentless pressure, they quickly rushed us through the paperwork portion, refusing to answer... read more

James K 

on BBB

4 years ago

Wow, where to start. I bought into this thinking it would be easy to use and we could vacation at all these great Hilton locations. WRONG! Its nothing like they tell you. Six years and I haven't been able to get into a Hilton location that I wanted once! I even waited until midnight for a solid week trying to be the fastest person to complete the registration for a location (9 months in advance), and when I did suddenly get one, it got taken from me before I could enter the credit card info. Less than 15 seconds! Here is the... read more

Peter R 

on BBB

4 years ago

On April 28, 2021, Wednesday, I called Hampton Inn in New Smyrna Beach and made reservation for two days with our dogs. After the reservation, the person asked if I would hold on for one of their big promotions. I agreed, since we are looking for somewhere to go on vacation w/o the dogs. He transferred me to Hilton Grand Vacations where a female agent spent half an hour explaining they had a great package to a number of their resorts, 4 days & 3 nights. Normally it would cost over $900 but if we would take their tour which r... read more

Hugh R 

on BBB

4 years ago

I was offered a vacation in Myrtle Beach, SC, if I attend a meeting. This wasn't just a presentation meeting like I thought it would be. It ended up being a very long high-pressure sales meeting. They talked so highly of this offer and how it would be so affordable, would make traveling so easy, and would be a great investment. Nothing they say is at all true. There are maintenance fees that go up every year that they don't mention. It is impossible to book anything with this ownership making it completely useless. The only ... read more

David A 

on BBB

4 years ago

DO NOT EVER BUY A HILTON TIMESHARE. We've asked them for a release for several months and they won't even respond to us. We have already paid off our mortgage and given them approximately $47,000. The biggest mistake we could've ever made was doing business with this company. The contract was signed in New York NY on October 20, 2015. The sales rep. was Armida ********* and the meeting lasted for 2 hours. Cost was $37,535.79 (paid in full). We do not recall receiving a copy of the fully executed contract. However, the meeti... read more

Thomas F 

on BBB

4 years ago

We have requested for Hilton to terminate our contract for months now. They have not addressed our concerns one time. They were not honest about numerous details of the contract when selling this to us. There is no outstanding debt in this matter. We've asked that they nullify the contract and issue a full refund to us of all we have spent, $27,500. At the presentation, we told the salespeople we preferred 2-3 days vacations, and they said this would not be a problem. That was a lie. They glossed over the maintenance fees an... read more

Todd H 

on BBB

4 years ago

DO NOT BUY WITH THIS COMPANY! We have been trying to cancel this timeshare for MONTHS and have received no help whatsoever from Hilton. We have sent in multiple complaints through email, letters, and online complaints through their website. While we have used our timeshare in the past, we have no intention of using it in the future. We were not allowed time to read our contract nor was our contract read to us at the time of purchase, therefore, we did not fully understand the obligations we were agreeing to. At the time of p... read more

Tyler R 

on BBB

4 years ago

Liars, cheats, and terrible human beings is what I think. My mother and father were staying at Diamond resorts in December and due to Covid only attended their "update" and an event of a lifetime and my mother got covid. She went to the ER on Christmas day and passed **** on the 30th. As if this is not bad enough, after my father returned home in January he started to receive phone calls about "we can lower your payments." Upon telling the sales person, Binni T*****, that my mother passed and that he cannot afford it as it i... read more

April K 

on BBB

4 years ago

I was visiting a resort in Utah when I was asked to attend a presentation with Diamond. I had previously been an owner with Monarch Grand Vacations and was told that this meeting was needed to address changes due to COVID. When I arrived at the presentation, I was told that since Monarch had gone bankrupt, I was being given the opportunity to upgrade into the Diamond system so that I did not lose my equity or see my maintenance fees increase to the point where they would be unaffordable. I felt that I had absolutely no choic... read more