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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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they were really nice when scheduling our vacation in 2019 for 2020. When our trip in 2020 got canceled due to COVID it was rescheduled to 2021. They are saying annual payment for 2021 needs to be received for the rescheduled trip that was already been paid for. I'm assuming many are leaving their membership due to travel restrictions so they are taking it out on members by requiring future payments for old trips. this is not fair. i called the office and they were very rude about it and said the fact they rescheduled the tr... read more
Business response:
Hello, Brittany. We understand how stressful travel planning has been in the last year. We have reached out to our team, and requested that they contact you to see what can be done about this reservation. If you are not contacted in the next 3-5 business days, please send an email to *****************@diamondresorts.com, so we can follow up with our team. Thank you. -RW
Do NOT buy a time share with Diamond Resorts International. They will rip you off thousands of dollars. I was late with my maintenance fees due to the situation we are facing and they closed my account. When I was finally able to pay for my maintenance dues I called and they closed my acct. Yes they closed the acct and all those thousands of dollars spent on points are gone just because they are not willing to work with their members. Avoid losing money and just pay for hotel stay out of pocket. DO NOT BUY DIAMOND RESORTS ti... read more
Business response:
Hello, Paola. We understand how frustrating this situation must be. We hope that you've been able to reach out to our team to discuss options regarding your account, as we strive to assist our members as best we can. If you would like us to investigate this situation further, please reach out to us at *****************@diamondresorts.com. -RW
Everything on this feedback is correct . This is a SCAM. We have spoke to upper management with no answers . All trips and doorbells are a gimmick to get you in. RUN RUN RUN...They sell your loan after 45 days of signing and that is a common practice for them however they do not share that information with you. When they promise to finance you internally it is a lie. Please do not buy into the bullcrap that they try to sell you. Just be honest I wish that there was a lawyer that would take on this company and get them clos... read more
Business response:
Hello, Wendy. We understand your frustration. We'd like to look into the sales team that handled your case. Please reach out to *****************@diamondresorts.com with your membership number. Thank you. -RW
I would not recommend them to anyone. They did not live up to their claims of service. I had a complaint that was not addressed and was shuffled from one person to another without any resolution. They should be avoided at all costs David C.
Business response:
Hi, David. We regret to hear that our team had difficulty resolving your concern. We always strive to provide the best possible service for our owners, members and guests. We are happy to look into your concern to ensure it is resolved. Just reach out to *****************@diamondresorts.com with more details, and we will take it from there. Thank you. -RW
I do not trust Diamond because of their dishonesty. We booked a trip through diamond with airfare that stated refundable because we chose 1st class. The trip had to be canceled and after a year of not having our money refunded we have been overly patient. Now after an email that stated we would get a full refund we are being told we are not getting our full refund. This company is a sham. My wife and I are professionals and we now will turn to social media. The company has forgotten that the people are the foundation of a co... read more
Business response:
Hello, Benjamin. We do regret the delays you've experienced in getting this refund sorted out. We have checked our records and see that the correct refund amount will be mailed and can be expected to arrive within 20 business days. We do apologize for the frustration this process has caused. If you do not receive your refund in the allotted time, please reach out to us at *****************@diamondresorts.com. Thank you. -RW
Diamond Resorts is the definition of a scam company. My wife and I sat through a day long presentation about the company and after being hit with car-salesmen like tactics for hours on end we decided to decline their offers. Once we had told at least 3 different people over the process of 5 hours that we were not interested, they sent us to one last guy. This guy offered us a "sampler package" and went over all the benefits to this much cheaper, less commitment deal. At this point we were so exhausted and just wanted to leav... read more
Business response:
Hello, Glenn. We understand how upsetting being unable to use your Sampler package must have been. We are happy to look into this situation to see what can be done to help you use your Sampler package for some great vacations. Please reach out to us at *****************@diamondresorts.com with your membership number, so we can assist. -RW
1 star is generous! Do NOT book with HGV! Deceptive and unethical sales tactics! Room at Anderson Club Spa in Myrtle Beach was filthy and when were asked for corporate number to discuss the issues we were given the wrong number! They promise you lobster and you get hot dogs! Do NOT buy! Thankfully, we did not! Sales was a super pushy! Felt like they were selling a car!
Business response:
Kim, we're very sorry to hear this was your experience. Please know we've followed up with the team to ensure they reach out to you directly to further address this.
After speaking with an Hawaiian Airlines agent, we were transferred to a Hilton Grand Vacations agent who offered us a 70% discount for a 4 night 5 day stay at one of their locations in Waikoloa, Hawaii as long as we attended a 2 hour time share presentation. The dates were confirmed with agent Tanya, deposit of $299, with $387.99 due, was charged to our account, but was told to refer to subsequent email for a contact number to call to select either a studio or 1 bdrm condo unit and schedule 2 hour time share presentation. C... read more
Business response:
Brian, we're sorry to hear this was your experience. Please know we've reached out to the team so they can follow up with you directly to address this further.
What a nightmare. Since becoming a member, I have never used this timeshare. I rented it out one time. The contract was dated April 7, 2017, in Myrtle Beach SC. Sales reps. were David ******* and Carol. The meeting lasted for 2 hours. I was not given time to read the contract, and I do not recall being given a copy of the signed contract either. I have not returned to Myrtle Beach since the day of the presentation. After signing the agreement, I tried to reach both salespeople but neither returned my phone calls. I regretted... read more
Business response:
Malcom, thank you for taking the time to reach out. We're very sorry to hear you've been unsatisfied with your membership. We've shared your concerns with the team and they will be following up with you directly via email to further assist.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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