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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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When we first arrived at this sales presentation the salespeople were really nice, but we came to find out that they were lying straight through those smiles. First lie was about the duration of the presentation, we were told it would last 90 minutes, but the presentation plus the sales pitch made this meeting go on for 3 long hours. They told me that I was buying a timeshare real estate investment that would rise in value over time which would make it a good investment. They also mentioned that we could pass this down to ou... read more
Business response:
Cindy, we're disappointed to hear you feel this way. Please know we have shared your review with the proper team so they can better address your concerns.
I was contacted numerous times to attend a presentation. When I attended this presentation, the more I stated I could not afford it, the harder they pressed me to purchase it. They told me they would figure out a way to make it affordable to me. I was extremely pressured into these purchases. It was not explained to me that I would pay maintenance fees for the rest of my life and that they would continue to go up. This is not a good program at all! I was also told that I would be able to get a reservation anytime I wanted to... read more
Business response:
Pamela, we're very sorry to hear you feel this way. Please know we take your concerns seriously and have shared this review with the proper teams so they may further assist. They will be reaching out to you directly via email.
I was lied to in order to purchase package. Call back to speak to Supervisor. Was told one would call me back but that didn't happen. Last Representative I spoked to, confirmed what I was saying from listening recording. She was unable to provide Supervisor only that one would eventually call me back. Then she hung up on me.
Business response:
Keenan, thank you for taking the time to reach out. We're sorry to hear this has been your experience. Please know we have shared this with the team and they will be following up with you directly to ensure this is further addressed.
***************************** It is very difficult to get any reservation. I completely agree with the comments about hard sales techniques. We also signed a contract just about the time he did. Would like to know how to get out of it.
Business response:
Adi, we're sorry to hear you've had difficulty getting reservations. Please know we've shared your review with the proper teams so they can reach out to you directly to further address your concerns.
Good afternoon. I am unsure who to contact at this point in regards to our problems and complaints that we have had with Hilton Grand Vacations. In addition to the false information that we received from them prior to signing our contract, we are now extremely frustrated with the fact that we have paid over 27k with Hilton and they will not even listen to our complaints. Yes, they have responded a few times but never with any straightforward information. We can never get any sort of a response from a REAL person, it is alway... read more
Business response:
Erica, please know we value your feedback. We have shared your review with the proper team and they will be following up with you directly to further assist.
I have not been able to book reservations since buying the time share with Hilton Grand Vacations in 2021. The following is in direct conflict with information from the sales presentation. A credit card was pushed on us in order to get bonus points and avoid a year of interest rates. There was misrepresentation given of vacation ownership as an â??investment that would appreciate in value over time. The maintenance fees were unexplained and â??increases are referred in the contract under a different name of assessment fees. ... read more
Business response:
Yvonne, thank you for taking the time to reach out. We're disappointed to hear this has been your experience. We have shared this review with the proper team and they will be following up with you directly to ensure this is addressed further.
Diamond Resorts is one giant scam after another. I bought a traditional week timeshare 25 years ago, when diamond took over the maintenance fees skyrocketed. Every time we went to presentations/updates they tried to get us to buy points and we would always say no. One night they badgered us for a few hours and when we kept saying no, they out right lied to us. They told us we could switch to points but our maintenance fees wouldn't change from the 900 weeks to the 1800/yr points fee. We said ok. This cost us 3500-4000 that ... read more
Business response:
Hello Michael, we are disappointed to hear about your experience and want to work with you towards a resolution. We are having our Hospitality team open a case to look into this and they will contact you within 5 business days. If you do not hear back within the alotted timeframe, please email us at CustomerServiceSM@diamondresorts.com, so we can follow up on your behalf. Thank you. -HNHello Michael, we are disappointed to hear about your experience and want to work with you towards a resolution. We are having our Hospitalit... read more
As club members we were invited for an hour " Members' benefit update". It wass set up swith predetory ways makiing us belive therw were beneffits that actually did not exist. We accepted what the sales person offered but at quality assurance that the club provides, we realized that what we were offered it was not true. We rejected the sale.
Business response:
Our presentation updates are meant to serve as an informational resource to those who attend, and we are sorry you felt this was not the case. We found the presentation center that you went to and will address this with our team. Thank you for bringing this to our attention. If you need any future assistance, please don't hesitate to email us at *****************@diamondresorts.com. -HN
They have roaches and don't want to fix the problem. My boyfriend went to discuss the roaches with the front desk and Joey gave him a hard time. Joey said that all he can offer us was an apology. After questioning this he then changed his approach and stated he can give us a compensation card for 20%. We then questioned how he now all of a sudden can compensate us when he just said all he can offer is an apology. We then asked to speak with a manager and Joey said he said he is the manager. He then proceeded to tell my boyfr... read more
Business response:
Hello, Yasmine. We want all of our guests to feel welcomed and cared for throughout their time with us, and assure you that we do not tolerate any form of discrimination at our organization. We understand you are currently in communication with our team via email at *****************@diamondresorts.com and will continue assisting you there. Thank you. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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