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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I was on a three-day stay at Hilton and was offered all these gifts if I attended a short meeting. Well, this meeting ended up being over three hours! That was the first lie they told. The whole meeting was about how I would be able to travel all over with this ownership and how great this ownership would be. Yet, they never mentioned the fact that this has huge maintenance fees that come with it. Plus, those maintenance fees go up every year. During the times I have been able to stay something was always wrong! Like the roo... read more
Business response:
William, we're disappointed to hear you're unhappy with your ownership. We've shared your review with the team so they can better address your concerns. Please know they will be following up with you directly via email.
Hgvc does not produce statements for their loan products. The only way to get a statement is to call and they are impossible to get on the phone. Its outrageous that there are no online or paper statements and the only thing they can produce on an ad hoc, by request, basis is a payment summary. Its also impossible to get anyone in the phone to request said payment summary. BEWARE
Business response:
Delia, thank you for taking the time to share your feedback. Please know we've shared this with the team. To further address your concerns the team will be following up with you directly via email.
When I purchased this, it was told to me to be something easy to use, making travel more affordable, and an all-around good thing to own. Which is not all the truth. This company does not care what they have to do or say in order to make a sale. Since purchasing my family has had major health issues requiring my attention, unemployment, a divorce, and now COVID. This timeshare is a huge burden and I can't afford to travel nor can my family making this even more useless to me. I have been trying to communicate with the compan... read more
Business response:
Faye, our apologies for the frustration you've experienced. Please know the team will be following up with you directly via email to address your experience further.
Never go there. Everything about it is awful! Rundown, rude service and nonexistent handicapped facilities.
Business response:
This is not what we want to hear about our resorts, Becky, and we'd like to connect with the resort about your experience. Please reach out to us at *****************@DiamondResorts.com with your reservation number and the email or phone number used to book your stay. We want to hear your feedback! -RW
We did the tour 2 hours, promised on and off 24 hour bus tour , we paid $60.00. First sales rep great. When we said no, here comes another one mean, rude. Still said no first rep come back , rude, then comes the last one haha" customer relations " my ***! Beyond rude, throw papers at us, told us just take your free stuff and get out of here. First it was not "free" we paid $60.00 for rudeness and we didn't get the bus tour. We got all the attractions we didn't want or would do. Don't do it! Nothing but a scam!
Business response:
Hello, Stephanie. We are concerned to hear this about your experience, and we'd like to investigate. Please send us an email to *****************@DiamondResorts.com with your tour details and the email and phone number used to book the tour. Thank you. -RW
I would not even give them 1 star. I wait on hold for 2-3 hours if I try to contact them. They are not flexible with changing travel due to COVID and basically just force you to lose your points and thousands of dollars.
Business response:
Michelle, we regret to hear this. We apologize for any delays that you've had reaching our team, as our hold times have been unusually long. But we want to help you make the most of your points. Please reach out to us at *****************@diamondresorts.com with your membership number, so we can help. -RW
I wish I could give this business NEGATIVE STARS! THEY ARE TERRIBLE! DO NOT BUY ANY KIND OF PACKAGE FROM THEM NO MATTER WHAT! I have seen them a scam and harass my mother multiple times. She was a member of a different time share since the '90s! That diamond resort was purchased. They scammed her to buy points for the new system the first time she bought with them. The sales rep lied to her and put her at this odd number of points which resulted in her NOT receiving any benefits because of the odd points she was at. (She was... read more
During the meetings, they go on and on about how this is going to be an excellent investment for travel, affordable, easy to use, etc. We were not aware that we would be signing a mortgage agreement as though purchasing a home. We were also not told that we could not sell back the property. We told the representative that we wanted to travel often and that we were told that we could use the resort points any time anywhere we wanted to, based on availability. We did not know that when we use the points, that we had to use th... read more
Business response:
Stephen, we're disappointed to hear this has been your experience. Please know we have shared your concerns with the team and they will be following up with you directly to address this further.
DO NOT BUY WITH HGVC We have been trying to cancel our membership for months now and they will not comply with us or offer us any solutions besides to defer payments or lower the payments. We are not interested in keeping the timeshare. While we are experiencing financial hardship, we will not be filling out the assisted program paperwork. WE ARE NOT LOOKING TO HAVE CHEAPER PAYMENTS. We are just simply trying to give the timeshare back to Hilton. Plus, we do not feel comfortable giving HIlton even MORE of our financial infor... read more
Business response:
Frank, we're disappointed to hear this has been your experience. Please know we have shared this with the proper team so they can follow up with you directly to adders this further.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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