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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Luxury Diamond Resorts is a scam. They pretend they are affiliated with the Hilton Las Vegas group but are not. Once you buy the package they disappear. The site and number stay active, but you never get anyone, and if someone answers they say hold on and hang up. I have been trying to get my money back for months.
Business response:
Hi Janice, we'd like to help connect you to the right team and have emailed you to further assist. If you did not receive this, you can reach out to us instead at *****************@diamondresorts.com. -HN
I received the email regarding HGV special for $149. I bought the one for Myrtle Beach. I spoke to 2 representatives regarding reservations. To start off the phone kept disconnecting like reps were disconnecting calls. I spoke to someone by the name of Marvin or Marvus the second time who proceeded to act like he was setting up a reservation and left me on hold for like 20 minutes then the call went to the automated menu. This feels like a scam of some sort not even being able to make a reservation with unprofessional custom... read more
Business response:
Stefany, we're disappointed to hear this has been your experience. Please know we've passed this information along to the team so they can follow up with you directly to further address your concerns..
Like all of the reviews I just read about DRI, unfortunately, I was suckered into this same exact Scam. After spending six hours of my husband's and my life in Virginia at a presentation about how great DRI is, we were pressured into at least spending 2500 dollars plus some, on the Sampler Package. Of course COVID struck and things were out on hold. However, today I was told for the very first time that we Can Not use our 15,000 points until we pay another $99 bucks and sit thru yet ANOTHER presentation in either Virginia (a... read more
Business response:
I was contacted by DR today regarding our situation and was told the same exact BS that the rest of your team has told me. I want a refund. I want NOTHING to do with DRI and I will NEVER recommend anyone to deal with you guys. SCAM.. LIES. FAKE.. I am filing a small claims law suit and changing my banking information so you don't get one more penny from me.
For some reason my wife and I got caught in the web that is Diamond Resorts. We would not purchase a high ticket item and instead purchased a reduced packet hoping to be able to return the N.C. resort we were in. We got promises of family and quick response from Greg W. in N.C. We got a promise of an ipad to use specifically for Diamond vacations and an opportunity to go to a "New Members Orientation." None of this has happened. When we called the rep for the ipad Greg said call someone else. I got it, you got my money and n... read more
Business response:
We are very concerned to hear this about your experience, Michael. We want to address these concerns and help you to use your membership to have incredible vacations full of great memories. Please reach out to us at *****************@diamondresorts.com with your membership number, so we can help. -RW
RUN RUN RUN!!!!!!!!! SCAM ARTIST MESSED UP 3 HRS OF MY VACATION WITH A BUNCH OF LIES WHICH I WAS TOLD WOULD BE 90 MINUTES WHEN WE TOLD THEM AFTER A HOUR AND HALF WE TOLD THEM WE WERN'T INTERESTED BUT WANTED MORE INFO TO TAKE WITH US TO LOOK IT OVER. THEY WOULDN'T GIVE US ANY INFO AND KEPT GIVING US ALL THESE DIFFERENT FIGURES THAT DIDN'T ADD UP.MY WIFE WAS A CONTRACTOR FOR THE AIRFORCE AND THERE'S CONTRACTS MAKE NO SINCE 22.9 INTEREST RATE THEY SHOULD HAVE NEVER PUT A RATE THAT HIGH ON ANYONE AND THATS JUST THE START CLOSING... read more
Business response:
We understand how frustrating this situation would be, and we appreciate the feedback. If you'd like to discuss your experience further, please reach out to *****************@diamondresorts.com. -RW
To whom this may concern. My husband and I have been blatantly ignored by Hilton for months now. We have been trying to get out of our timeshare and for some reason, they refuse to understand or acknowledge the financial despair this has caused us. We are utterly displeased with the quality of care that they have given us. I have worked with many businesses throughout the years and I have yet to see one as corrupt, deceitful, manipulative, and unaccommodating as Hilton has been. I understand that we signed up for this times... read more
Business response:
Margaret, thank you for taking the time to reach out. We're very sorry to hear you've been unable to get in contact with the team. Please know we have escalated your concerns to the team and they will be following up with you directly via email to further assist.
When we visited Las Vegas for our anniversary in 2016, we were asked to attend a sales presentation in exchange for a $200 dinner voucher. We were told this would be an hour of our time but were in that meeting for OVER 6 HOURS! We were subjected to no less than 5 different Diamond Resorts salespeople, including one that identified himself as an executive, into making this purchase! No matter how many times we said no, they just kept asking what we could afford to pay per month. They told us that we would be receiving free p... read more
Business response:
Hello, Steeve. We regret to hear that you have had issues reaching out to our team. We assure you we want to make sure these concerns are addressed. Please reach out to us at *****************@diamondresorts.com, with your membership number, so we can help get to the bottom of this. -RW
First the sales person in the hotel said it would be 1 hr of my time, end up being 4hrs. Once at their hotel we were literally bullied in trying to buy their time shares. We were told lies after lies and after catching them in their lies they became very aggressive. I (female) had to stand up and raise my voice to make them back off...i was ready to physically fight my way out of there! THEY are running a SCAM....THIS IS ONE BIG SCAM!
Business response:
This is not at all what we expect for our guests, Patrice, and we'd like to investigate with our team. Could you reach out to us at *****************@Diamondresorts.com, with the date of your tour and your phone number so we can look deeper into this? Thank you. -RW
I have been contacting Hilton since September asking for a cancellation. I have sent many correspondences and they have disregarded them all. I have given this company around $14,000. Yet I'm being completely ignored. They have promised to respond to me only to never say a word. They took advantage of me and it's clear now that they have no intention of doing the right thing. They manipulated me from the beginning. The initial presentation came with promised gifts of a $200 gift card and one free night's stay. The pressure t... read more
Business response:
Delicia, we're very sorry to hear what you're going through. Please know we take your concerns seriously. We've shared your review with the proper team and they will be following up with you directly to further address your experience.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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