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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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This is the worst company I have ever dealt with. I purchased a vacation package in January 2020 for $225 for Orlando that I was told the only catch would be to 'see the amenities that Hilton Hotels have to offer' and it would take a couple of hours to get the tour. Covid hit causing me to not be able to go last year and now there are covid variants going around making it risky for my wife and I to go because of us spreading it to at risk family members. I asked for a refund since this is a global pandemic causing an issue a... read more
Business response:
Adam, we're sorry to hear this has been your experience. Please know we've reached out to the team to ensure they follow up with you directly to address this further.
I went directly to the CEO with my issue and his staff was able to resolve my issue.. Just keep trying to reach the right person..
Since joining this program, we have NOT been able to make any reservations. This entitles us to declare it void, and to receive a full refund as well. The contract was signed in Las Vegas NV on October 26, 2019. Salesperson was Phillip Marc. At signing, terms were not explained, and we were not told maintenance fees would go higher year after year. This timeshare is causing us great financial difficulties and HGV has not been helpful in assisting us with cancelling it. As a veteran of the U.S. Army and recipient of the Purpl... read more
Business response:
Harry, we're disappointed to hear this has been your experience. Please know we value your feedback and have shared this with the proper team to ensure this is addressed further.
We purchased a Hilton Grand Vacation plan last year for the Doubletree in Chicago. After checking the Doubletree rates; the Hilton plan does not save us any money. Plus we have to sit through a presentation. When contacting the Hilton concierge service to change the dates we were not offered any other properties. Being a Hilton Honors participant for several years, this is very disappointing.
Business response:
Maria, we're sorry to hear you're disappointed. Please know we've shared this with the team and they will be following up with you directly to see how they can better assist.
When we received a call from Hilton Grand Vacations offering us a stay in Las Vegas for a reduced rate, we thought it was a great idea. When we arrived at the required presentation, we were told that we could leave this to our children in the future, that this was a deeded real estate property, that we would be eligible for reduced rates on all Hilton rooms, and that if we ever wanted out as timeshare owners, we could sell this back to HGVC. They even added a first right of refusal on the buyback option. We now know none of ... read more
Business response:
Eric, we're very sorry to hear you're unhappy with your membership. Please know we've shared your experience with the correct team and they will be following up with you directly to further address your concerns.
After booking a stay at one of the Diamond Resorts properties, we received a call to "confirm" our stay. The rep offered us a discount on our stay if we were to attend one of their 90-minute presentations. At the presentation, we met with a salesperson that was very rude and pushy from the beginning. He told us that this was a real estate investment that would increase in value, that we could sell our unit at any time for a profit, there was no fees for utilizing other in-network resorts, and the maintenance fees would incre... read more
Business response:
Thank you for following up, Rachel. We have reached out to our team and ask that they resend the information to you. If you don't receive this in the next day or two, please email us. We want to make sure you are taken care of. -HN
This company is a scam I was told I would get my $600 deposit back if my loan didn't go through now I AM TOLD THEY WILL NOT REFUND ME...
Business response:
Thanks to the Corporate office this issue has been resolved in a highly professional manner..
The most Scathing scamming company I've had the disfortune of crossing paths. I am one of their unlucky customer. Against my better judgment I signed for a sampler that I was unable to use do to unforeseen circumstances they are trying to charge me 663.00 dollars over 154 dollars that I was unaware wasn't paid on top of already paying them over 1,400+ dollars for the sampler that was never used.
Business response:
I've been transferred to every department and no resolution has been offered.
SCAM STAY AWAY!! Bought into this package back in Jan 2021 while visiting Vegas. We bought into the gold package which gave us 15000 points but was given 15000 bonus points for a total of 30000 for the year. Janine (Sales Rep) really laid it on us. Told us after 45 days we would be able to book trips anywhere. Fast forward to Mar tried to go online to book a trip, kept being told I couldn't until Jan 1 2022 so I called Diamond to see what was going on. That rep said it was most likely because I hadn't been to my orientation ... read more
Business response:
Hello Lori, we regret to hear of your confusion and your difficulty with contacting someone. We've opened a case on your behalf with our Hospitality team, who will be in touch within 7 days to answer any questions you may have and get this sorted out. In the case that you don't receive a timely response, you may email us at *****************@diamondresorts.com. Thank you. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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