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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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First off its a scam. Secondly when we did go to a resort in Orlando Florida, due to covid and social distancing they booked fully but had limited access to the pools and everything closed early hot tub pool etc. We got up early on the second day with my daughter to reserve a spot and out elevator was broken and we were stuck on the top floor. By the time we were able to get down they were at capacity again. So a 3 day weekend and literally we could do nothing but sit in our room because they over booked. When we wanted to j... read more
My experience at the Hilton Garden Inn was very horrible. The room smelled, the toilet didn't work and dirty with urine around the bowl, pool didn't work at all and doesn't state that when we checked in. I paid almost $900 for an experience for my son and I that is not worth it. Restaurant doesn't open until 5p-10p and the bartenders seemed racist. They did not greet us or helped until I stared at them, however; the customers that was there, seemed to have been greeted and helped throughly. I wish I took the previous review ... read more
We just want out. We have repeatedly reached out to Hilton for 9 months now. We are either disregarded or ignored. The only help they have offered is a payment plan. We did not ask for that. We asked for a cancellation and a refund of all we have paid. Which is over $23,000. Since becoming members, we have never been able to make any reservations due to medical hardship. I was diagnosed with Parkinson's Disease, and the rising cost of this timeshare has become a severe burden due to constantly rising medical costs. I believe... read more
Business response:
Charles, we're disappointed to hear you feel this way. We've escalated your concern to the proper team. They will be following up with you directly to further address this.
I stayed at Liki Tiki Village for one night and was given a smaller room than what I had paid for. Not to mention, I was first given a key to an occupied room after waiting a long time to check-in. The staff have been very rude and unapologetic every time I have tried to contact them about the issue. I was told I would get a refund for the difference but I never did. The last time I called, I was told I would get a call back and never did. It has been very frustrating dealing with this place. I would not recommend this resor... read more
Business response:
Hello Ana, we are saddened to learn of your experience and regret any frustrations caused. From our account notes, it looks like there were some missed communications - we hope you know it is never our intention to come off rude or unapologetic. We'd like to make sure your concerns get addressed. If you are open to this, please email us at *****************@diamondresorts.com to continue the discussion. Thank you. -HN
When we arrived in Branson, MO, at Diamond Resort's Fall Creek, we had no idea that we would need to attend a sales presentation. At this presentation, we spoke to countless members of their sales staff who continued to tell us all the "amazing" benefits of ownership with Diamond. In an effort to leave, we purchased a sampler package. Once we returned home, we tried to use this to travel, yet every time we went on the website, nothing was available. We met with the staff a second time to try and resolve this issue. We were a... read more
Business response:
Hello Jimmy, thank you for taking the time to detail your experience with us. We would like the opportunity to look into your concerns and get them sorted out for you. While we understand if you are upset and may not want to talk, please know we are here and can be reached at *****************@diamondresorts.com whenever you are ready. Thank you. -HN
The sales people told us they had a bunch of destinations we could stay at - specific locations - and sold us the sampler points package. It turns out we're only able to use our points for locations in seven states - most of which we never planned to visit. Luckily we're only stuck for two years. I'd be really upset if it was a longer contract. This was supposed to convince us to purchase the main package - it did the exact opposite. BEWARE - totally scammy. Also, the location we stayed at in Florida (Liki Tiki Resort) was w... read more
Business response:
Hi Alissa, we regret to hear of your disappointment with your new Sampler membership and appreciate your feedback so we could improve going forward. If you need any assistance with your account at all, feel free to email us at *****************@diamondresorts.com. Thank you. -HN
In 2018, I was looking to book some rooms for a family reunion. I chose to book with Hilton Grand Vacations because we would be able to have a kitchen area, more space than a traditional hotel room, and we believed that we would have the same experience as we would enjoy at a Hilton hotel. When we arrived at the resort, we were informed that we needed to attend a "brief" sales presentation to utilize the resort amenities. At this presentation, I was told that this was a real estate investment, but a decision needed to be mad... read more
Business response:
Anyika, we're disappointed to hear this has been your experience and that you've had difficulty getting the most of your ownership. Please know we've shared all your concerns with the proper team and they will be following up with you directly so they can better assist.
Hilton Grand Vacations called us to offer a free stay at our choice of locations and a free cruise just for sitting in a 90-minute presentation. We thought it was a good idea, plus we get a free stay in Orlando, so we decided to check it out. We thought they would give us a room at the resort because that, to me, would be the best way to showcase the resort, but instead we were given a room at a Hilton affiliated hotel. At the meeting we were shown a slide show of the resorts and then were seated with a sales representative ... read more
Business response:
Shannon, we're sorry to hear this has been your experience. We'd like to have your concerns addressed further. Please know we've shared your review with the proper team and they will be following up with you directly to further assist.
First, I highly recommend to everyone to stay far away from this company. They will tell you this is a great investment, you'll be able to travel anywhere, it's easy to use, and super affordable. None of that is true. The only thing this ownership has given me is a huge headache and debt! This is also not something that is easily rented or sold as they tell you in the meetings. I have reached out to Hilton many times about my concerns and request to transfer this back but they never address anything. They are all one big sca... read more
Business response:
Rueann, please know we have shared your concerns with the proper team and they will be following up with you directly via email to address your experience further.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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