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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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i have been a HGVC member since 2016 and the services and cost for the packages a subpar, i can book a stay at any of the resorts less than the cost of my annual membership, not to mention the $25000 that i have to invest to do so. DO NOT BUY A VACATION PACKAGE THROUGH HGVC. If there was a way out of this i would choose it today. I will tell everyone i know to avoid the HGVC packages
Business response:
Chris, please accept our sincerest apologies for the delay. We're sorry to hear you're unhappy with your ownership. We have shared this with the team and they will be following up directly to address your frustrations further.
If I could give a negative report I would! I stayed with Diamond Resorts years ago and they were great but apparently they've either been sold or merged with someone because now they are an absolute scam. I stayed with them in Orlando last year and sat through a 5+ hour sales pitch...it was supposed to be 1 hour but they will not let you out of the building. I also had to wait 4 months and many calls and emails to get the "gifts" for attending. Since then I have received many calls from them with great offers. The last call ... read more
Business response:
Marianne, what you described does not align with the experiences we strive to provide. We are saddened to hear about this and would like to look into the email you received. Please forward us the email at *****************@diamondresorts.com along with the best phone number to reach you at. We look forward to connecting. -GP
We first learned of Diamond when we were approached by one of their employees while walking in downtown Las Vegas. They offered free gifts in exchange for attending a short sales presentation, which we accepted. We were told of all of the lavish vacations that we could take and all of celebrities that we would be able to vacation with. This seemed too good to be true, but we decided to purchase a sampler package to try it out. Since that day we have upgraded multiple times as we were told that this was the only way to keep t... read more
Business response:
Hi Edita, we are saddened to hear you are dissatisfied with your membership. Please be advised points can in fact be redeemed to book flights. If you need assistance doing so, please email our Member Services team at *******@diamondresorts.com. Our team is on standby and ready to help. -GP
I originally owned a timeshare with another company that was purchased by Diamond. I was told by their sales reps that I needed to upgrade my membership to remain in their system or that I would lose all of the equity that I had accumulated. I felt that I had no choice but to make a purchase with them. Since that day, all I have had are problems, headaches, and higher fees. I do not understand how this change has benefited me at all! Every time I have tried to reach out and ask about the problems I have with things such as b... read more
Business response:
Hi Chelsea, we are here to help. Please email us your membership number, full name and a copy of this review to *****************@diamondresorts.com. -GP
Hilton Grand Vacations is a SCAM. We were told we could vacation anywhere anytime and could travel globally. This was not true, as we have since discovered. I am a veteran of the U.S. Air Force and served for 1976 to 1980. I was also in the MI Air National Guard from 1980 to 1981. As one who has served, I expect to be treated with respect. However, the sales people did not grant me this small courtesy. For example, we were not told that maintenance fees were going to rise every year, and this has caused us financial harm. Si... read more
Business response:
Keith, we're very disappointed to hear this has been your experience. Please know we value your feedback and have passed it along to the appropriate team so they can further review. The team will be following up with you directly to further address these concerns.
I will never join this timeshare company. I was offered a 3 night stay in Powhatan Resort for $199. Once I took my 3 night vacation at one of 12 specific resorts and went to their sells speech, I would receive $100 MC back and a 7 night vacation I could pick from over 1000 locations. I went to one of the resorts in Tennessee and received a call the day before the sells speech and told they were canceling all sells meetings for that week. I held up my end of the bargain and they failed to hold up their end. I was told I would... read more
Business response:
Hi Bonita, we are sorry to hear about these contacting issues. Allow us to assist with your concerns. Please email us the reservation number, full name and a copy of this review to *****************@diamondresorts.com. We look forward to helping you. -GP
THIS COMPANY IS A SCAM. We have been trying tirelessly for months to get our contract cancelled. We have been writing/sending online complaints, and emailing to inform them that we no longer wish to remain in contract with their company. This purchase was meant to save us thousands of dollars in the long run on vacations and give us the ability to travel anywhere in the world at any time, however, that has not been the case. All of the locations that we wanted to visit were never available. We have also not saved any money ... read more
Business response:
Michael, we're disappointed to hear this has been your experience. Please know we have escalated your concerns to the appropriate team and they will be following up with you directly to further address your request.
Pressure and you do not get what they promise. I am willing to give away my timeshare because it is worthless. I would not give it one star. I am only giving one star because I have to.
Business response:
Hello Darren, please know we're disappointed to hear this. We've passed this along to the appropriate team so they can review and reach out to you directly to further assist.
If I could give a negative rating I would!!! These people are CROOKS!!! They are LIARS!!! This man lied to my face and NO ONE is willing to do ANYTHING about it! We were on our Dream Vacation. As always you have to attend a seminar. We attended as told and were bamboozled..The man that we were dealing with is a bold face LIAR! He made like we were already approved for our upgrade. When we questioned him what needed to be done for the upgrade his exact words were, "NOTHING NEEDS TO BE DONE YOU WERE ALREADY APPROVED". Those ar... read more
Business response:
I asked Gaylnn for a free vacation to rectify the situation and he offered me a $50 gift card. AFTER messing up my credit and my house buying process by six months. He really thinks that is compensation for what happened.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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