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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Riviera Beach Resort, Capistrano Beach, CA. Just returning from a one week stay. The worst timeshare experience ever. Checking in, we were advised about Scam Calls people were receiving. They advised it to give anyone our information. Check in day, they resort lost water. It was turned on the following morning, BUT, we were advised NO HOT WATER for the next 5 (five) days! Hot water was returned after 5 days. The night before check-out at 10:41 pm we received a Spam Call. We were asleep when the call was received. The person ... read more
Business response:
Hi Joanne, thank you for taking the time to share your feedback. What you described is definitely not the experience we strive to provide our members, owners and guests with. We would like to further discuss your concerns. Please send us an email to *****************@diamondresorts.com with your reservation number and the best phone number to reach you at. -GP
Hilton Grand Vacations has put us through the wringer! We have requested to have our contract terminated. We provided detailed information and Hilton has denied us. The fact that we were lied to initially does not matter to them. We even informed them that my husband was injured on vacation at one of their resorts and they have yet to do anything about it. We have been promised multiple returned calls from Marcel a representative in their company and have never communicated with him. The way Hilton has gone about our dissati... read more
Business response:
Louis, we're sorry to hear this has been your experience. Please know we have shared this with the team and they will be following up with you directly via email to address your concerns further.
Your Review: We have had countless issues with Diamond. Our first experience was in 2018, when we were offered free tickets to a show to attend a presentation at Polo Towers. After over 5 hours of high-pressure sales we purchased a sampler package. Since that purchase we have tried many times to utilize this membership with little success. The only successful bookings have led to continued upselling and further debt accrual under the guise of upgrades. Some upgrades run upwards of $21,000! Once, the valet at Polo Towers dama... read more
Business response:
Hi Robert, we would like to further look into your concerns and ensure they are addressed. Our Hospitality team should be contacting you within 5 business days. If you do not hear back, please email us at *****************@diamondresorts.com and we will follow up on your behalf. We look forward to connecting. -GP
For a resort that has been closed for the better part of 7 months, how can there be maintenance fees due for next year? Exactly what/who were last year's fees spent on while King's Land (Hawaii) was closed? As mere mortals, we still cannot travel to the resort that wants our money! Yes, Hawaii is partially to blame but while the stockholders collect, you expect owners to pay.
Business response:
Hello Margaret, please know a Club Counselor would be happy to address your concerns further. At your earliest convenience please call 800-932-4482 (US & Canada) or +1 407-613-3141 (worldwide).
First off do not buy in! Diamond has proven over and over they do not care about its consumers or members. They simply care about your money. They will pressure you into buying and feed you as many lives as they can to get you to buy in. If you say no we aren't interested, they will come back with new offers, they will send their "manager" over, they will send a compliance person, and after several hours of multiple people telling you you need this, you will be ready to go and will sign anything just so you can get on with y... read more
Business response:
I have correspondence going all the way back to 2018 stating how we felt misled and where we were clearly upset that we would get told one thing just to later be told another. I also have correspondence where I would send an email or call and not hear back for a while or would get completely ignored. After several complications and trying to view our stuff we were sent to an orientation in January 2019 a little over a month after we bought in. Thereis correspondence after that how we still were not seeing everything in our ... read more
We have been DRI members for over a decade and have experienced virtually all the issues/problems others report. The greater problem is how to legally, intelligently, fairly, "exit" the relationship after one's capacity to travel at all or as much due to age, physical limits, or finances? What other investmentours is over $40Krequires even more cost to "transition?" Especially now with COVID-19, and with both of us being in our mid-70s, why would we want to keep paying fees with travel so limited? I would suggest that from a... read more
Business response:
Hi April, we are saddened to hear you feel mistreated as that is never our intention. We understand how life's circumstances may change, so our team will review your account and contact you within 5-7 business days. In the meantime, we are available at *****************@diamondresorts.com if anything comes up while you wait for their response. Thank you. -HN
Can I give less than one star? Where to start? 1) I tried to book several times last year and was never able to get a room 2) now we are in a pandemic and unable to travel but still paying the monthly deposit every month 3) there is not a single person who answers the phone or emails. I simply want to give up my ownership I don't even want a refund on my deposit. But no one will get back to me. I'm basically locked in for 10 years. The fees keep going up next year and the points are dusty from just sitting there 4) Last year... read more
Business response:
What you described is definitely not the type of membership or vacation experience we endeavor to provide. Our team has been trying to get in touch as we want to work with you to address all of the things you mentioned here but we've been unsuccessful. Please email us at *****************@diamondresorts.com and let us know what day and time works best for you. We look forward to connecting soon. -HN
My wife and I purchased our points originally through Club Intrawest in 2007 which has now been purchased by Diamond Resorts. At that time we were told that after 7 years we could sell our points back to Club Intrawest. When we contacted the company to sell our points back we were informed we would have to go on a wait list which we did in Jan 2014. In other words, the salesperson conveniently left out a few of the facts even after I asked him a second time prior to signing that we could sell our points back to the company. ... read more
Business response:
We truly appreciate you being a member with us all these years and are so happy to see you have created amazing memories with your family through these vacations. It is our understanding that a manager is currently working on your concern, so we've followed up to ensure this gets taken care of. If you have any further questions or just want to check in, please email us at *****************@diamondresorts.com. -HN
I purchased a HGV package for $351.03 last year and was told at the time that I could change my mind and cancel for a refund if I wasn't certain. Since then, I have tried to book the package 8 times to no avail, and they refuse to offer a refund despite every other travel and hospitality business doing so this year. If you cannot deliver on your agreed product, then you should refund me my money.
Business response:
Justin, please know we have passed this along to the team so they can look into this for you and reach out directly to assist.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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