The Modern Honolulu

Gretchen P 

on BBB

5 years ago

Dear Sir or Madame, I am extremely disappointed in several aspects of our experiences with Diamond Resorts. Back in June of 2019, we attended our presentation and purchased additional points to obtain Gold status with a temporary platinum status (two years). One of the selling points came from Javier, who assured us he would assist us with refinancing our loan through USAA for 4% interest. Imagine my surprise when Javier did not respond and when I approached USAA, they had no loan products to refinance our loan. At our next ... read more

Don't do it...walk away!! 

on BBB

5 years ago

If you are thinking about purchasing a timeshare with Hilton, please know that it is a SCAM!!!!!! We have been trying to cancel our membership for MONTHS emailing, writing letters and online complaints to a company who can only say "sorry we can't help you" and sends you hardship paperwork to fill out for payment options. Employees will call you asking for money if your payments are behind but won't ask you about the 20 complaints you have already sent it. They are just money hungry and do not care about their customers. S... read more

Jenna S 

on BBB

5 years ago

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Thomas S 

on BBB

5 years ago

We were given two free days of lodging at a Hilton hotel in Manhattan, as a lure into their sales presentation. We were given gift certificates for various services. We were told that HGV provided access to over 7,000 properties around the world, including Thailand-a complete lie. We have never found ONE SINGLE livable property to redeem our "points" The pressure by a team of 3 employees was constant. When they saw that we were wavering, they increased their lies, telling us that these properties were some of the most unique... read more

Renee K 

on BBB

5 years ago

They are a bunch of liars and thieves. Don't buy the package. It's a bait and switch scam. I was promised we could stay at the Elaro and they said it was full and we had to stay at the Trump Tower. Worst place Ever! No supervisors to speak with, everyone is a broken record saying "too bad". 

Disappointed, disgusted, 

on BBB

5 years ago

HGV is a predatory, fraudulent, high-pressure sales scam. Conrad Hilton must be rolling over in his grave knowing how his reputation is being tarnished by HGV. If you attend a sales presentation you can count on being: lied to, promised things that HGV has no intention of providing, and forced to attend not only the mandatory sales presentation but also a high-pressure sales effort that will last several hours. You will discover HGV does not honor any of the promises made by its salesman. They have no integrity, no honor, an... read more

CJ 

on BBB

5 years ago

can we give zero stars? This company is a complete rip off. We bought in in Hawaii, paid over 50K for the points. We can NEVER find openings at the hotels to book through the points, yet the same properties are available on any of the travel sites - hotels.com, tavelocity, kayak... Booking a week at these properties through 3rd parties will cost you less than what it will cost you for enough points in your membership for a stay of the same duration. Now when you want to get out because you find the membership is completely u... read more

Louise C 

on BBB

5 years ago

It is quite simple, we were sold a product that was misrepresented! When we communicated our dissatisfaction with Hilton Grand Vacations, our issues and concerns were dismissed. It is not fair for a company to expect owners to pay for a timeshare that was purchased based on false promises made by the company's sales representatives. Hilton Grand Vacations continues to hide behind the contract language and refuses to cancel our contract. It is very sad that we haven't been able to utilize the timeshare due to the inability to... read more

JD M 

on BBB

5 years ago

I'm an investor and being signed up with this contract has been more negative than positive. I've gone to make an investment for work and was unable to because of this timeshare. Not sure what HGVC would have to do with anything in this case. This is on top of the fact that I wasn't able to use the package as I was promised on numerous occasions. Hilton's team told me I could travel and stay in the places where I wanted when we discussed the package offer. They assured me I'd have no problems with the contract I bought. Have... read more