The Modern Honolulu

Ignacio M 

on BBB

5 years ago

NJ ***** 04/2015 HGVC is a joke. Never had any issues with Hilton as a company until I signed up for this timeshare show. i was retiring and would have never planned on getting a timeshare but they convinced me by telling me that this wasn't a timeshare rather a prepaid vacation plan. They pushed an AMEX card on us which again, had no intentions of getting, but between all the "discounts" it sounded like an OK service to get. It didn't help that we were in the middle of trying to enjoy our vacation and had shows to get to. S... read more

il 

on BBB

5 years ago

DO NOT PURCHASE WITH HILTON GRAND VACATIONS!!!!!!!!! I am honestly out of options at this point. Hilton has no regard for what they have done and continue to do to many people. We have been trying to cancel our membership with them since April. It was sold to us under deception and lies. We were not given a chance to read the contract before signing, and no one explained terms to us. As a result, we did not know the actual costs or that maintenance fees were scheduled to increase every year without limit. In fact, both maint... read more

VNF1725 

on BBB

5 years ago

After initially using most of the bonus points that we acquired through the purchase of this timeshare, we have had zero luck trying to book a resort that we would like to stay. I have tried to book time at Hilton Head which is somewhere that we told them we always travel to, we continue to find that we don't have enough points for the resort that they have there or we don't need a two-bedroom and that's all they have available, I eventually booked a stay through the RCI-affiliate (not the club points) and when I had to canc... read more

Steve H 

on BBB

5 years ago

Do not buy from this company. The deliberately lie during the sales presentations offering free week then claiming they can't provide. They will tell you on the phone that you may use your points a certain way and a week later tell that is not true. I forced them to pull a record of the initial phone call and they backed off. They will claim to assist on your account and never respond. I have been trying to get them to correct my points total for four months and every time they promise to check and get back to me. I have had... read more

Tracie J 

on BBB

5 years ago

I have been in contact with numerous people at this company, and I don't feel that I am being taken seriously with my requests to return this timeshare to Hilton Grand Vacations. Since the only feedback I've received has been telling me how much I still owe you and pointing the finger at me for signing the contract, I want to go over, AGAIN to the public, the reasons I no longer want this. If you're trying to cancel it is nearly impossible. If you've also been lied to by HGV, you're not alone. We have been trying to cancel o... read more

Michael H 

on BBB

5 years ago

We were offered a free 3-night stay at the Trump Towers in Las Vegas in exchange for a 1-hour presentation. At the time we went we were in agreement that we would not purchase a timeshare. However due to the high-pressure sales and the multiple hours of "information", we finally said fine just so we could leave. We purchased the bare minimum we could with the intention of possibly using it once we could figure out how to! It's not very clear, and to be honest I'm still confused about how to use it. Soon after, we were invite... read more

Vicki S 

on BBB

5 years ago

Please do not make the mistake of buying with HGVC. They are only out for your money and will do and say whatever they have to take that money. They lied, manipulated, conned and schemed me into purchasing with them. After the fact, I realized what I signed up for was not anything that was promised to me. They don't even give you time to read the contract. The kicker is that when you try and express this to them and get out of it, they say that they have done nothing wrong. They have sent me multiple correspondences trying t... read more

Kim M 

on BBB

5 years ago

I have repeatedly reached out to Hilton Grand Vacations to discuss my complaints with being a timeshare owner. I have been given the runaround and the company refuses to acknowledge my legitimate complaints. My experience all began at one of their sales presentations. I was misled into believing that this would be a good financial investment. But after speaking to a financial advisor, I was told otherwise. The whole presentation process was high pressured and I felt forced into signing the timeshare contract as this was the ... read more

Bruce B 

on BBB

5 years ago

I'm confused at how Hilton runs their corporation. For being a hospitality brand, they sure do not put much time or effort into their customer care. We have been unhappy with our timeshare for years and all of their departments have not been very accommodating with our upsets at all. When we've tried to speak with the sales staff and attend meetings to get our questions and upsets answered, but that never happens. We've been left with upgrades, denials, no responses. It's our biggest pet peeve to explain something to someone... read more