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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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They totally lied to us not one truth!! Keep trying to upgrade us, resorts never have vacancies when you try to book.We were told we could rent luxury homes which is a lie,told we could use points for airfare however you can only use 30% of points 70% you have to pay cash! Recieved vouchers for free weekends for attending seminars I tried to book with voucher they said no vacancies I hung up phone and booked same date with my points and miraculously there was a vacancy you can use vouchers as toilet paper! THEY ARE A SCAM DO... read more
Yes, I agree with all of these comments. Recently I lost my employment for to covid. I called Hilton and asked if there was any way to put a forbearance or help me in anyway with my payments/mortgage and the answer was there is nothing for relief with covid and losing your job. So I have continued to pay every month since covid started but I have to put a freeze with my bank on these automatic payments because I just can't afford it anymore. So, sadly Hilton won't but back at this time and they have no help during these unpr... read more
Business response:
Kris, please know we have passed this along to the team so they can reach out to you directly to further assist.
I have been trying to terminate my contract with Hilton in March. I have only used this timeshare 2 or 3 times and I will never use it in the future. It has turned out far more expensive than I was told by their salespeople, and it is not worth the money!! If you are wondering about possibly getting a timeshare through this company, I urge you to re-think this decision! A trip I took to Gatlinburg TN was probably the worst experience of my life. I had been assured that as a Diamond level member with Hilton, I would always ha... read more
Business response:
Anita, we're sorry to hear this has been your expereince. Please know the team is going to reach out to you directly via email so they can further address your expereince.
Our experience with Hilton Grand Vacations continues to be negative. If you are ever asked to attend a 90 minute presentation, save your time and simply decline! Believe us, if you don't decline, then you will regret ever attending. Hilton's sales representatives are trained to take advantage of innocent consumers and mislead them into purchasing a product that is nothing as it is promised during the presentation. We are here to tell you this almost 4 years in and realizing we were lied to. When we have contacted Hilton to l... read more
Business response:
Hello Lee Ann, thank you for taking the time to reach out. We're sorry to hear this has been your experience. Please know our team is always happy to help with booking and teach you how to make the most of your membership. We've passed your concerns along to the appropriate team so they can follow up with you directly to assist.
DO NOT BUY WITH HILTON GRAND VACATIONS. I went on vacation and purchased a timeshare from Hilton Grand Vacations. I had recently divorced my husband and felt the purchase to be a good investment for me personally. IT WAS NOT. I was at the meeting for over five hours and they showed me deal after deal, telling me how great this one was or that one. Everyone they came back with was a "better deal" than before and I believed them. They told me about all these great benefits that came with the ownership of a timeshare and I thou... read more
Business response:
Hello Linda, thank you for taking the time to reach out. We're sorry to hear you're unhappy with your ownership. Please know we contacted the team so they can reach out to you directly to further address your concerns.
I have purchased 2 packages through them and have had no issues. Yes you have to sit through an hour seminar and the sales people are pushy trying to get you to buy into their timeshare etc but I had absolutely no issues with booking or communication with them. I stayed in Orlando and in Vegas and both resorts were very nice. I did have to pay the taxes and I think a cleaning fee but I can't quite remember but even with that it was totally worth it! The only thing that sucked was you had to fo the presentation in the middle ... read more
Business response:
Stephanie, thank you for taking the time to leave this review. We're happy to hear you enjoyed your stays in Orlando and Vegas!
Everything we have been told from the sales pitch to the new member orientation has been a lie. To be lied to straight to your face while they say they don't understand why we were told certain things is very disheartening. I will never buy another timeshare, and we are actively seeking to get rid of the one we have. They will tell you you can get free upgrades, trips only cost 1500 points, etc, it is all not true. Not a very ethical company and definitely no integrity. Corbin at Mystic Dunes was a supposed "executive" that... read more
Business response:
Hi Heather, we would like to learn more about your concerns. Please email us at *****************@diamondresorts.com with your membership number and the best phone number to reach you at. We look forward to connecting. -GP
I asked these guys to remove my number from their list and not call me again twice, and in both instances the salesperson hung up on me. This is not a legitimate business, is not affiliated with Hilton, and should be avoided at all costs.
Business response:
Hello David, we'd like to look into these instances further. please know Hilton Grand Vacations is part of the Hilton portfolio of brands. Could you please send us an email to social@hgv.com with the Caller ID from these calls? Also, please know Hilton Grand Vacations (HGV) is part of the Hilton portfolio of brands.
I just booked a diamond resorts stay (4 days and 3 nights) less than a month ago and was assured by the salesman when I refused the sale because I suggested that his deal would never have good dates available that, "as long as you don't call our Vegas resort on December 20th to book at New Years trip then all locations will have space available - You can get any of our locations as long as you give us a month or so on booking - no blackout dates!" Well, come to find out, here it is September 28th and I tried to book a vacati... read more
Business response:
We appreciate your feedback and regret to hear our service failed to meet your expectations. We strive to deliver a memorable experience for all of our members, owners and guests and take your comments seriously. We will relay your feedback to the appropriate team. If you need further assistance with booking, please don't hesitate in emailing us at *****************@diamondresorts.com. -GP
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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