The Modern Honolulu

Randall D 

on BBB

5 years ago

We're being ignored by Hilton. I don't know what we would have done to receive this type of service but since as early as February this year, they have been ignoring our every request. Hilton needs a new MO or they won't stay in business much longer. We're desperate to do whatever we can to get away from them. You know when you have a customer service issue and you're just passed off to an 800 number, but then transferred a handful of times and then you get a voicemail? That's Hilton. If you don't care about that, then sign ... read more

Tom R 

on BBB

5 years ago

I've been an active consumer for decades but never been this ignored by customer service. I thought I had issues before but over the course of the last 6 months I've been ignored every time. I've probably placed a dozen calls in the customer care line and been ignored every time. Initially I was understanding the pandemic but it's becoming unacceptable that I never get returned calls emails or letters. At the time we signed up, we had been traveling a decent amount so it made sense to take a meeting to see the options we had... read more

Montye H 

on BBB

5 years ago

I tried to cancel my vacation ownership by contacting multiple departments at the timeshare and either I've been ignored or given no explanation as to why I cannot cancel. I was told that I could sell my ownership back to Hilton at any time if it wasn't working or didn't work how I was told it would. As you can guess both scenarios have been my reality. It took longer than a month to get a response back from portfolio services and the responses I've gotten haven't even directly addressed any of my issues with the contract. T... read more

david w 

on BBB

5 years ago

Don't walk, RUN as fast and as far away from Hilton as you can. I've been back and forth with their loss mitigation department since May and that is after months of even trying to get in touch with them. From May to October all they say is they don't have the right information, or it's not in the right place, or I need to start over. These are the most incompetent employees I've ever had the misfortune to have to try and speak to. Let's call it like it is, you're lucky if you can get someone on the phone in real time. They'v... read more

Matthew D 

on BBB

5 years ago

I could count on two hands how many times I told the sales people that I DID NOT WANT a timeshare. Somehow they pushed me until I couldn't say no. These people really pulled one over on us. You've got to go into these meetings with armor if you want to try to get around their constant **** that they pull. At the time our 2 and 5 year old were with us and they needed to eat. These sales people used that to their advantage and sold us the "best contract" when really they did whatever they could to get us to quickly sign so we ... read more

William H 

on BBB

5 years ago

I have been trying to get out of my membership with Hilton Grand Vacations since March and all Hilton can say is "No, sorry we can't help you". It is the same formatted response each time they email or send a letter back to us. I am quite frankly very upset with this. We were lied to from the very start with this company. We were only supposed to sit through a 15 minute presentation that turned into a high-pressure 3.5 hour sales pitch even though we told them on multiple occasions that we were not interested. When 2 people ... read more

Stephen T 

on BBB

5 years ago

****** BBB and other complaintsWhere do we start with the complaints we have against Hilton and the timeshare scam? We wanted a nice place to go on vacation with our family. That is what they sold us - beautiful properties we could go to anytime we wanted (within the every-other-year time frame). The first purchase in 2017 was every-other-year and the upgrade to 7000 points was still every other year. We thought we could make this work for us - as the salesmen promised - but it has not worked out at all. Both sales presentat... read more

Bruce C 

on BBB

5 years ago

I shouldn't have to write a formal letter to a company to explain my complaints but Hilton's the exception to the rule over and over again. I've been an owner for 15 years and within the last few years the customer service and facilities have just done downhill. My daughter had issues with her last trip and there was no apology or restitution for the issues. The fees are WAY more than we when we signed up and we were assured that they would not increase, especially on our last upgrade. From the looks of it here, everyone und... read more

kevin P 

on BBB

5 years ago

They will do a bait and switch. Total fraud! They will do anything to get your commission. DO NOT trust this company. We went into a sales office in South Lake Tahoe. They advertised a condo for $199. The sales guy told us that we could stay at their refurbished resort on the lake in a one-bedroom and if we booked now, we'd get an extra night free. We gave him the exact dates we wanted. He reassured us several times and hyped up the sale. We bought it. A week later we tried booking it and were told that we could get a studio... read more