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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Diamond Resorts is the worst! Do not fall for this scam. My husband and I regret every becoming a member back in May of 2019. We went on a vacation to Williamsburg, VA and got hooked into one of their presentations. We were pressured into buying and feed many lies. When we kept telling the person we were not interested and didn't have the money for their offers, he went and got a "manager" who kept pressuring us. Again after saying "no" many times, we then were introduced to several other people who came up with other plans ... read more
Business response:
Deanna, we are disheartened to learn you have not enjoyed your membership experience with us and want to help. We have relayed your comments to our Hospitality team, who will review your account and contact you within five to seven business days to dive deeper into your concerns. In the meantime, our team is available at *****************@diamondresorts.com if you require assistance with anything else. -HN
Well, I wish I had read these reviews before I got sucked in. If you wish to feel like you have been deceived at every corner and impossible to receive a response for anything, sign up you will not be disappointed. The list of poor experiences is too long to list, so I'll just share my most recent. My family had a dream holiday booked for March - obviously due to the pandemic it was cancelled. Understandable. Unfortunately, only our points were returned and the 'great deal' of having our airfare included was lost. Trying to ... read more
Business response:
I appreciate this response and indeed we finally did receive a response to our latest concern. It is encouraging to finally find resolve to this issue. It is a shame it took such frustration. Although, I am grateful for the acknowledgment course of action to resolve this. Thank you.
My wife and I purchased a vacation and PAID IN FULL. When I go to get on line to book a vacation that "appears" open. It's NOT open!!! We should of done our homework. The concept makes sense, however...the customer service is NOT available 24-7. We are Hilton Diamond Members and they are ALWAYS available. We paid $19,400 and the customer service is a NIGHTMARE!!! Live and Learn!!!
Business response:
We're sorry to hear this has been your experience, Christopher. Please know we have notified the team of this and they will be reaching out to you directly to better address your concerns.
We have sent numerous communications to Hilton Grand Vacations for going on six months arguing the fact that their salespeople lied and misrepresented the WHOLE contract to us. Every response we have received they simply state what is in the contract and they do not address the concerns or issues we have with our timeshare or the actions of their salespeople during the presentation we attended. Our concerns have continued to get disregarded and this has led us nowhere. They have never offered any assistance to us on the canc... read more
Business response:
Sean, we're sorry to hear this has been your expreince. Please know we have escalated your concerns and the team will be following up with you directly to further address this.
We called the timeshare directly to give back our contract. It took so long to get a response back that we forgot about and figured they would never reach out! Out of the blue we got a letter in the mail that basically denied any and all frustrations we've had since becoming an owner with Hilton. I wish we would have done more research when being pushed into signing. I now know there are much better companies with much better offers and processes than Hilton. If you or anyone is ever thinking about signing a Hilton contract,... read more
Business response:
Hello Randall, we're sorry to hear this has been your experience. Please know we have escalated your concerns to the appropriate team and they will be following up with you directly to address this further.
Don't do a Diamond Resort Time share presentation. You will regret it. Don't get me wrong vacationing is GREAT. Don't fall into the pay in advance scheme. Because then you'll pay to get out. Not worth it. I checked into the a Diamond resort and expressed that I was not interested in doing a presentation. I was assured that Diamond was no longer doing presentations do to COVID-19. (LIE #1) Later on the way to contract I saws more than a dozen couples at presentation tables with sales associates. (LIE #2) I was told that I cou... read more
Sales pitch after sales pitch after sales pitch. These guys, or sharks really, are the best of the best at Hilton Grand. I've never been fed so much bull over the course of being a customer than with Hilton and their people. The first sales person we met, Ryan, gave us the most shiny exciting pitch ever. It seemed like we would have been stupid not to sign up! We looked more into the company and the contract right away and realized this was all a complete dumpster fire of a contract. We immediately called and tried to cancel... read more
Business response:
Joe, we're sorry to hear this has been your experience. Please know we have forwarded your concerns along to the team and they're going to look into this for you further. Also, please know our Club Counselors are always happy to assist you with booking.
They give you a choice of properties when you buy, then they tell you that property is not available and put you at a property of their choice and tell you the purchase was nonrefundable despite them acknowledging they guaranteed you the requested property at time of purchase. Exact same scenario **********************************************, book you at Elara, move you to Trump International and tell you that is all that is available. Buy a timeshare? I think not, they don't honor their commitment for a one time 4 night st... read more
Business response:
Hello Eric, we're sorry to hear you were unhappy with your vacation package. Please know we have passed these concerns along to the team and they will be following up with you directly to further assist.
I feel like I have been constantly lied to at every turn of this timeshare. I originally agreed to the sales meeting because I was offered a free vacation in a city where I was running a marathon. The sales meeting was supposed to last 90 minutes, and I ended up being there for an excess of 5 hours. This was just the beginning of the nightmare that I've experience with this company. They are not honest about what comes along with these timeshares and I am absolutely disgusted to be associated with this company. I have tried ... read more
Business response:
Rachel, we're sorry to hear this has been your experience. Please know we have escalated your review so the team can look into this further for you. They will be following up with you directly via email to address your concerns.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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