This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
Get directions
Diamond has been terrible to us. We had been owners of a different timeshare that was acquired by them. They started to call us and tell us that we needed to come in for a meeting to discuss the changes. When we did so, they told us that we would lose the entire prior purchase if we did not purchase a Gold-level membership with their company, lies. We felt that we had no choice but to do so. When we asked about a cancellation period, we were told that if we tried to cancel within the legal period to do so, we would be charge... read more
Business response:
Hi Yvonne, thank you for your response. As per our last response, please email us your membership number, full name and a copy of this review to *****************@diamondresorts.com. We would like to look into this as soon as possible. -GP
I accepted an offer for a promotional 3-day stay so that I could take my daughter to Disney World. When I arrived at the sales presentation, I told the employees repeatedly that I needed to get back to my daughter so that we could go to Disney World like I had promised, but they would not stop pressuring me into a purchase. I finally gave in so that I could get back to my daughter and not ruin her entire day. Since that day, I get constant calls asking me to upgrade my membership or attend a presentation to learn how to use ... read more
Business response:
Hello Alyssa, we're sorry to hear you're unhappy with your decision. Please know we're going to have the team reach out to you directly via email to further address your concerns.
is easy to say that the timeshare did not fulfill the promises that were said in the meeting. The first trip we took was to Breckenridge for our late honeymoon. It was a lot harder to book then we were promised. There was a waiting period to book before we could book the room. When we signed up there was no such stipulation mentioned because we told them that was what we wanted it for. we tried to call our sales rep because he told us to call him anytime in the future if we ever had a problem and we had no luck talking to hi... read more
Business response:
Hello, we're very sorry to hear this has been your expereince. Please know we're going to have the team review this and reach out to you directly to further address your concerns.
I am a Hilton Club member and am happy with them, however the Grand Vacation folks leave much to be desired. 2 years ago, I was contacted by them to try a several-day stay in Orlando, plus a discounted cruise for a considerable up-front fee necessary to secure both. We were unable to find a satisfactory date for the stay in Orlando despite attempting numerous times. Eventually, they stopped responding to me and my emails... and have kept all my money!! We all know time-share trials are a bit of a scam, but THIS is literally ... read more
Business response:
Hello Rob, thank you for reaching out. Please know we have escalated your concerns and we're going to have the team look into this further for you. They will follow u with you directly via email to assist.
A former timeshare owner of a Diamond Resorts Ocean Beach Club in Virginia Beach, finally free at last from my contract with escalating high maintenance fees and high pressure sales tactics used on owners during "presentations". So thankful that I have escaped from a life sentence of lifetime of vacations and traumatic experiences with the owners updates and lengthy sales presentations at the hands of diamond resorts employed sales sharks. Buyer Beware please stay away from those "POINTS" as well. My issue has been resolved ... read more
I wouldn't recommend this to anyone. They point level they sold us doesn't afford any vacation time, so we currently convert the points to hotel stays. We called to politely cancel and they gave us the run around. We paid off the loan in hopes they would just take it back and still no. They are forcing us to pay for our ignorance. Don't be like us avoid Hilton Grand Vacations and any timeshare like the plague.
Business response:
Hello Cody, please know we have passed this review along to the team so that they can look into this further for you. They will be following up with you directly via email to assist.
We have had nothing but horrible experiences with Hilton Grand Vacations. We were told that we were purchasing a piece of tangible real estate that we could sell at any time. Imagine our surprise when we went to do so and learned that there was no value to what we owned. This is not the investment property that we thought we were purchasing; it is just a liability from which we cannot escape. We have tried multiple times to speak with them about resolving this, but they have terrible customer service. Please beware of making... read more
Business response:
Hello Patricia, thank you for taking the time to reach out. We're disappointed to hear you're unsatisfied with your ownership, so we've followed up with the team so they can look into this further for you.
Let me join the group of people been SCAM. After reading all the stories, I can see now that is just the way they do business. LIES & SCAM.I can't believe that a company like HILTON will be a part of this.I hope I can help others DO NOT BUY !!!
Business response:
Felix, we're sorry to hear you feel this way. Please know the team has been notified of your concerns and they will be reaching out to you directly to better address your experience.
We have 6481 Sampler points with Diamond that we can't get them to book because they say the computer will not let them book because we have Transition out of our ownership at Sunrise Ridge Resort in Pigeon Forge, Tennessee. We are talking apple and oranges, we paid for these points, they belong to us. If they don't want to let us use them, they can buy them back at what they want use to pay to get additional points .31cent per points =$2,009.11. I have call them several times over the last month and they tell me they will ... read more
Business response:
We definitely want to look into this further and get you en route for vacation. Our Sampler team will be in touch during the weekdays to get you taken care of, however, we are also available at *****************@diamondresorts.com if you want to follow up or have any other questions. We look forward to connecting with you soon. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com