The Modern Honolulu

Sherry D 

on BBB

5 years ago

My husband and I have also been lied to, reps are rude to us and we are terribly disappointed in our experience with Diamond! My advice to anyone thinking of buying is "BUYER BEWARE"! I believe we were scammed. We bought a package that I felt should have been considered part of the new package we upgraded to. We have requested a manager take a look at our package to see if this is not the case. The manager that I did speak to was rude and simply said she would correct the salesperson for some of the things he did and used as... read more

Daniel D 

on BBB

5 years ago

We wrote to the company asking to see if we could cancel. We thought it would be an easy process but now months and months later we've gotten nowhere and to our disdain we still have the contract. We were abruptly sent this hardship paperwork with no explanation. In the paperwork there was no space to fill out any information to request cancellation, just to basically draw out our loan over a longer time. The biggest problem is there is so much omission of truth in our meetings that it's too evident Hilton is full of ****. T... read more

Judi R 

on BBB

5 years ago

Terribly overpriced for the quality of resorts. I own timeshares through !Marriott and Hilton, much nicer and a fraction of the cost both to purchase and annual maintenance fees. Diamond is seven times more expensive annually than either of those! Also, when I bought Diamond, the Luxury program was why I bought. Unfortunately, in three years since my purchase that has gone way downhill, with very little to offer. They did not live up to their end of the deal! Don't buy, you'll regret it. 

Jennifer 

on BBB

5 years ago

Our home resort was purchased by Diamond. We have had an unpleasant experience EVERY time we have booked our owners week. Currently, we book a vacation exchange in February 2020. We are less than 72 hours out and the resort still has NOT received the reservation. I have been on hold for over an hour waiting to speak to a supervisor because I want confirmation that the reservation has been sent. I provided Diamond the fax number and email to the resort for the reservation to be sent to. Still nothing....I am beyond frustrated... read more

Jacqueline T 

on BBB

5 years ago

I would like to file a complaint against Hilton Grand Vacations about my overall experience. In the beginning, I was contacted to receive a free hotel stay in Orlando if I chose to attend a 90-minute min. presentation early during my stay. I took the offer and attended the day after arriving. Immediately upon arriving at the presentation, there was breakfast served and I was offered an opportunity to upgrade the room to a suite. I took it and received an upgrade. My husband was very skeptical and did not want to go through t... read more

Joseph W 

on BBB

5 years ago

Only voting for one start because I have to. We have stayed with them and went through their sales presentation. They honored their side and provided the certificates and vouchers as they promised. HOWEVER, they have been calling non stop to push more sales. Today they even called while homeschooling the children. My wife politely told the man that she could not talk because we were in the middle of school. He began to argue that school was not yet in session, and that even if it was, she was a terrible teacher for answering... read more

Jen 

on BBB

5 years ago

I had an experience much like the ones posted. My husband and I own a timeshare with Diamond. We have had a good experience with them. In sept 2019 we bought some sample points that would be good until 2021 to see if we want to change to points or keep our current time share. We booked a vacation for March 2020. We had to cancel due to COVID. I literally have been trying to get a hold of someone for months to talk to. I was finally able to talk to someone today about our points. We asked if our points could get extended to 2... read more

Nara S 

on BBB

5 years ago

I bought at Tower 52 just last year and boy was that a mistake. I signed up toward the end of the year and within a month I was hit with compounding fees that no one within the 3+ hour meeting disclosed to me. I would have never signed that contract if I knew about these fees. Between the fees and the mortgage alone, it costs way more than a regular vacation. Do yourself a favor and stay as far away as you can from any Hilton "vacation package" meeting. They will literally tell you anything you want to hear to sign and then ... read more

Stefani S 

on BBB

5 years ago

I am staying at a resort owned by them. Today I got a call from the front desk that I can extend my stay for a night for only $20 if I attend a presentation. I attended the presentation and was pressured for hours to "have an open mind, be patient" and spend money. I almost gave it, even gave them my credit card and filled out some paperwork. But after they ran my card, I spoke with a close friend who told me not to do it and tell them to cancel it. I immediately told them to cancel it. They said "but everything is ready to ... read more