The Modern Honolulu

Natalie N 

on BBB

5 years ago

So I hate to report that I have a horrible experience getting the "professional run-around" (oxy-moron) with this fraudulent company upon request of membership relinquishment for the past four months contacting all possible departments via email, phone and mail and all they do is pass you on, deny or call to collect more payments without resolution from ambiguous phone lines all with different city area codes so it is hard to know if it is a solicitor or Diamond Resorts. You never deal with the same person or phone line. No ... read more

Dori 

on BBB

5 years ago

I just bought the Sampler Package. What a scam. I was asked to sign on an iPad and initial without getting a hard copy until after the transaction was complete. I was given the cliff note version of what I initialed. My bad for not asking to read before signing, but I thought I was dealing with a reputable company. When I later read the information I realized I wasn't told the truth. I also wasn't told there wasn't a cooling of period and that the contract couldn't be rescinded. I was lead to believe the vacation points need... read more

Debra S 

on BBB

5 years ago

Please do not fall into the trap of HGVC. They are vultures who are only after ripping you off. We have been fighting with them over a year now to be released of our contract that was sold to us under a pile of lies. They NEVER answer the phones and they take what sometimes is MONTHS to get back with you. Worst customer service in the entire world. About 7 months ago they stated to us that we were going into Foreclosure which we are happy with because we just want out. Yet, this was 7 months ago! Nothing has been done since.... read more

Shelly H 

on BBB

5 years ago

My husband and I bought into the Sampler plan in March this year. When we went to Gatlinburg for a week, we had to sit through another presentation. Upon this... we were talked into a 10 year, every other year points of 5000 with a dream vacation to Hawaii. They did not go over everything on the papers when they were scrolling down, just hit the button to sign our names. Had they went through everything, we would not have signed up for anything. We were not told that we had 10 days to change our minds, that we had to use all... read more

Thary K 

on BBB

5 years ago

Hello, I have been having difficulty contacting a diamond resort representative since the phones numbers provided in the brochure and activity voucher only provides and automated message. I did manage to locate a 1800 number from the diamondresortsandhotels webpage, I called and had to wait 30 minutes to speak to a representative. The call dropped after about five minutes and I'm having to redial and wait again for another 20 minutes. Since the site does not provide an email address, I was hoping an agent could respond to my... read more

Ani A 

on BBB

5 years ago

If there was a NEGATIVE rating, I would use it. Horrible experience! We were scammed into the "Sampler Package" in late 2018 (which apparently has been discountinued due to complaints). At the time we were not told that there was a very small selection of resorts these points could be used for. Due to Covid our April reservation was cancelled. I spent 2 months trying to get in touch with Customer Care and left at least 3 messages a week for 2 months. No one ever returned a call. Apparently all employees were furloughed for a... read more

Anne P 

on BBB

5 years ago

This is the worst company! They lie all the time. I and my husband were told that we could refinance the timeshare outside and it was easy. When we repeatedly said that we were concerned about the refinancing options they assured that it is easy and possible and that they can take it back if we cannot refinance. So after checking for options since we could not refinance, we contacted them back and that is when they said that they never take it back! They lied to us to our face ! If this company had ANY value, they would not ... read more

Tom M 

on BBB

5 years ago

I'm not sure who I'm more frustrated with Hilton, their resales department, their portfolio services, or Consumer Affairs. I tried accepting a buyback option through resales and got nowhere. I tried contacting portfolio services with my experience and it took, maybe 60 days to get any type of feedback from the company. I connected Consumer Affairs to explain my experience from day 1 with Hilton all the way till now and again, heard nothing. I don't know what's going on with businesses these days. I understand that no one we ... read more

Brianna M 

on BBB

5 years ago

Hilton Grand Vacations is bullshit. At least with the epidemic going on they would give you your money back when asked especially if it is YOUR money that you paid with. I didn't sign a contract! There wasn't a contract mentioned over the phone. I'm sure they are making enough money as it is so why do they try to keep your money. Money hungry asf. Do not book with grand vacations especially during this epidemic. I will be spreading the word about this. I am never going to the Hilton again. I REFUSE!