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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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We attended a sales presentation at The Summit in Sedona, AZ, June 21, 2020 & we liked some of the concepts, as we own a different timeshare but had some reservations. A "corporate" person came around to make sure we were satisfied & offered us a "Sampler" package to see if we are interested down the road and lock in pricing. We thought based on everything she said it was worth exploring. The next morning we looked over the contract and discovered there were multiple discrepancies on the contract compared to what we were tol... read more
Business response:
Hi Tammie, we're sorry to hear about this experience and are actively looking into you concerns. A supervisor will be reaching out to you shortly. Thank you. -GP
Reading all these comments is making me sick to my stomach. I got married on January 11, 2020 in Ormond Beach Florida. I reserved hotel rooms for my wedding guests at the Diamond Resorts in Daytona Beach. On check out I was solicited to purchase a room for future stay at any of the Diamond Resorts of my choice for just $149 for 4 days, 3 nights. Only thing I was asked in return was to go to a timeshare presentation. I was very hesitant and should have listened to my gut. The lady at the front desk was rushing myself and my h... read more
Business response:
I would like for my parents to receive the same refund since we did purchase this together when we were checking out of the hotel in Daytona. We were all scheduled to go to Myrtle Beach in August and since that is not an option they would like the same refund.
Okay, I've been trying for a week to book something with no luck. No call backs, no e-mails back, and I can't book online. This is for a sampler package booking. Why is it that I come here and find out that the Sampler Team has been reduced? They don't have telework capability? The lack of support still does not negate that I paid for something I can't seem to use right now. And I'm on a time crunch to use these points. How can I get a hold of someone to book a vacation?
Business response:
Hello Nik, we've left you messages through phone and email to help with booking your vacation earlier today. Please check your inboxes for further assistance, however, if you have any issues getting in touch, you can also email us at *****************@diamondresorts.com. We look forward to connecting soon. -HN
Absolute worst purchase of my life, filled with nothing but frustration, anger & regret. The sales people, management and many others are nothing but liars, bullies and con artists. This company is nothing more than financial rapists. They don't have 1 single resort that you can't go to without them but MANY of their resorts you can't get into because they only have a few rooms there which are constantly booked. There needs to be a class action against this company. DO NOT BUY INTO DIAMOND INTERNATIONAL! The only thing they ... read more
Business response:
Hi Abby, we regret to hear this and will have a team member reach out to discuss how we can help improve your vacation experience. If you have any further questions, comments, or concerns, please feel free to directly email us at *****************@diamondresorts.com. Thank you. -HN
We bought o Er 20 yrs ago when company was still Sunterra. We enjoyed our vacations. Then it went bankrupt and Diamond took over. Since then the customer service has become worse. Maintenance fees sky rocketed and increase each year. Sales pitches are rude and high pressure. No matter how many times we decline . They gave a progressive high pressure program that is tantamount to brain washing! Bought sampler package mostly to get out of presentation after three hours. We were promised all kinds of things from this package th... read more
Business response:
Hi Becky, this is certainly not the membership experience we want to provide and we appreciate you letting us know. We will have a team member from the Sampler department reach out to help with booking your vacation, however, you may also email us at *****************@diamondresorts.com if you need assistance with anything else. -HN
It seems like there is a pattern here. First of all, the sales rep claimed that they had an accreditation from the BBB. Looking on the right of my screen, they do not. The sales rep was high pressure and was incredibly pushy throughout the presentation. We eventually caved an purchased a Sampler Package. (This was nearly a year ago). By the time we walked out of that office, we had already been lied to twice. First of all, the sales rep assured me that I wouldn't have to sit through any more presentations because we had alre... read more
Business response:
Hello Joshua, I have passed along your comments to the leadership team to look into this further. Someone from the Sampler department will contact you to discuss your concerns and go over your options, but if you don't hear back in a timely manner or have any additional questions or concerns, contact us at *****************@diamondresorts.com and we will follow up on your behalf. We do hope you give us the opportunity to make this right and help you maximize the benefits of your membership. -HN
It was a scam. They never gave us the rebate, even though I jumped through every hoop. I still have all the paperwork on it. They owe me $200, and have stopped receiving my emails. Don't climb into that fox hole. Here's the email chain for evidence (or an apology, HGV?) Personal information (names, emails, and numbers) have been omitted at the request of BBB: From Hilton: I apologize for the invalid notification you received indicating your hotel stay needing to be after your personal preview and within 6 months. I reviewed ... read more
Business response:
Anita, please know we have created a case in our system to ensure the team reviews this further and reaches out to you directly to assist. Thank you for taking time to reach out.
Highly disappointed! Bought a VIP membership and was told I could stay and choose anywhere that I wanted to stay and it would depend on the points and etc.. certain days and months would affect the choices and the points... only to find out that when I went to use it, I wanted to go to a beach area and I always stay on a property that's on the beach and I only get an ocean view... and once I booked this location I was told that there were no guarantees of an ocean view... they lie and deceive the customers and promise them a... read more
Business response:
James, we're disappointed to hear this has been your experience. Please know we have passed this information along to the appropriate teams so they can reach out to you directly and further assist.
I visited with my family in July 2019. We were told by Rane the "sampler pkg Mgr" that we could freeze the price of the package for 90 days and make a decision whether we wanted it or not by then. 2 days later I got a credit card inquiry against my credit which I questioned and he said it was standard procedure. I sent a letter via email to him before the 90 days were up as he requested and he never replied or acknowledged it. They never cancelled the sampler I was supposed to have "on hold". He won't answer the phone or cal... read more
Business response:
Hi, Juan. We would like to look further into your concerns. Please email us at *****************@diamondresorts.com with your phone number and sampler membership information so we may assist. Thank you. -GP
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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