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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I have always loved Diamond. It has worked for us. I understand the sales pitch and how that works. I still fell for a blatant lie from our check in because I TRULY wanted to know how we could add to our points with a retirement coming in a few years. I didn't need a prize, just wanted honest conversation about going to a platinum level. What a joke truly. I am so disappointment truly. I have stood up for this company and referred people. Then as a "gift" we never asked for we had the privilege of booking a free week through... read more
Business response:
Richard, we truly appreciate your business in the past years and assure you customer satisfaction continues to be our top priority. We are disappointed to learn about your recent experience and will have a team member contact you to assist with making a reservation using your DEX certificate. If you have any further questions, comments, or concerns, please feel free to email us at *****************@diamondresorts.com -HN
I've called multiple times over the last 3 weeks and no one has responded back to me. They also told me several lies when they were selling me their sampler package and now they won't even respond. No information on their website to help either. When i called back in April they told me their offices were closed until May 1. Well it's now May 21 & I can't get in touch with anyone over phone or e-mail. I'm not sure why they need an office to answer a phone with all of the available technology today.
Business response:
Hi Priya, we apologize for the delay in response and inconvenience since the Sampler team has been temporarily reduced due to the pandemic. However, we still have a dedicated team working to assist Sampler members and have passed along your concern. You should hear back within 24 hours but if not, please feel free to email us at *****************@diamondresorts.com to follow up. Thank you for your patience and understanding during this time. -HN
LIARS, CHEATS, THIEVES!!! This is the worst company ever, only gave one star because there is not an option for ZERO stars. They are a disgrace to the human race. The worst of the worst and not one of them has a soul. Don't get fooled by their shady sales people, they will try to befriend you and then rob you blind. There are all kinds of promises of personal assistance with bookings after you buy, but that is a pack of deceptive lies. My issues are very much the same as many of the people who have reviewed below in the past... read more
Business response:
Dawn, we are here to help you make the most of your vacation ownership. Please don't hesitate to reach out to us via email at ******************@diamondresorts.com if you have any questions or concerns. -HN
I've never been more discouraged by customer service than when I try to speak to anyone at Hilton Grand Vacations. I bought at Sunrise Lodge back in 2017 and were convinced time and time again that this purchase was highly valuable and is so sought after that we could sell it back no problem if we changed our mind. Pretty sure that was an entire lie. Really tired of the back and forth on this with Hilton. They said they'd buy back but now they won't honor that. I need some clarity and ownership from Hilton.
Business response:
Brian, we're sorry to hear this. Thank you for reaching out. Please know we have followed up with the team to ensure this is addressed further.
I am very upset and distressed . We purchased into the HGV in March immediately before the pandemic happened. Since then, my husband had emergency eye surgery. He is the only driver in the family and we don't know when or if he will be well enough to see in order to travel. Our saleswoman promised us the moon . I now see that she said many things to get us to purchase which were untrue. The biggest thing she promised us is that if we want to sell the membership, the company will buy it back at the same price. She gave us lot... read more
Business response:
Debbie, thank you for reaching out. We're sorry to hear this has been your experience. Please know we have created a case in the system and will ensure the team reaches out to you directly to further assist.
I recently contacted Hilton to cancel my contract, and it came as another disappointment that I'm being told "no." I received a letter from the company denying every claim I made, I was informed line by line of the true contract that I signed. I was told where to initial next to these paragraphs that the sales team did NOT represent accordingly in the "pitch." I've come to now understand this company, Hilton Grand Vacations, is offering "smoke and mirrors". I distinctly remember being told that this was an investment that wo... read more
Business response:
Louise, please know we have reached out to the team so they can address these concerns further. We're sorry to hear this has been your experience.
I have never been more confused in my life. I purchased my original contract with ******** out in Las Vegas. I'll give the benefit of the doubt that the new construction was rather nice, to why I will give 2 stars. BUT I've been trying to cancel my timeshare for months and ******** keeps telling me that Hilton purchased my contract and I owe them. I've physically gone to Hilton to try to get this resolved and they tell me since I purchased with ********, Hilton has no jurisdiction over my contract...yet my bill every year co... read more
Business response:
Michael, our sincerest apologies for all the confusion. Please know we have passed this along to the appropriate team and they will be reaching out to you directly to assist.
" The Worst High Pressured Experience Ever!!!! We were told so many inaccuracies during a sales presentation that we attended in Myrtle Beach, SC. The whole time we spent there was very frustrating, we had small children with us and they kept us there a total of 6 hours! There are many hidden fees that were never disclosed during the presentation and even during the signing of the contract. Good Luck having a chance to read the contract, Hilton knows exactly what they are doing! They hold you "hostage" and wear you down well... read more
Business response:
Shawn, we're sorry to hear this has been your experience. We'd like to have the team reach out to you directly to further address your concerns. Please know they will be reaching out to you via email to assist.
Anyone considering a timeshare with HGV, please read these reviews and reconsider. I have thrown so much money away with this company, and they do not have the decency to reply to emails...today I sent the 3rd one in 7 weeks. And that was after 3 phone calls of getting nowhere. The Customer Service is absolutely awful. I spent over 20 minutes ON HOLD for each call! Then the last representative was my turning point. I asked for a supervisor and their "was none", I had to email the support center. And I don't think there is ... read more
Business response:
Patricia, we understand your frustration. Thank you for reaching out. We are so sorry this has been your experience. We have passed this along to the appropriate team and they will be reaching out to you directly to address this further.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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