This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
Get directions
2 years ago we were given the opportunity to sit for one of their Sales Pitch presentation and sold us a $15K deed and saying we can book the hotels we want when we need them during the year. I signed up for 4000 points (Every Other Year) program and I pay $270 a month and over 1000$ in maintenance fee. little did we know, timeshare is a total scam regardless to what company sells them. now I have been paying 270$ every month with maintenance fee every year for past two years and has little to no satisfaction with my timesha... read more
Business response:
Harsan, please know we have forwarded this concern over to the appropriate team to see if they can assist you further. We're sorry to hear you have been dissatisfied with your ownership.
Diamond Resorts is the worst company I have ever dealt with - I have been lied to, bullied, given the run around. Horrible, horrible company
On 07/07/2020 me and my wife stayed at theSuites at fall creek in Branson Missouri. Although we are diamond owners we were told we had to attend one of the tours since we hadn't been to one for some years. The first rep that we talked to was nice until we said no to the deal he was trying to pitch us and then he began the bullying tactics. We continued to refuse and he got downright mean and questioning our intelligence (both my wife and I are veterans and RNs). Due to anxiety issues my wife was in tears due to this mans com... read more
Business response:
We are very concerned to hear about your experience and will be in touch with you to address your concerns. Additionally, we are available via email at *****************@diamondresorts.com if you have any further comments. Thank you for bringing this to our attention. -HN
Don't every buy one from the presentation, these timeshares are worth zero! You can get them for $1.00 at eBay! Don't fall for their package deals and the Hilton Honors reward points. If you want to stay at any of their HGVC Hotels book at sites like Expedia or any other online. If you are dying to buy one, buy them at eBay or similar site, research the seller of course. Lot of the timeshare resale companies actually resell them in eBay! HGVC presentations are riddled with fraudulent and deceptive practices at the presentati... read more
Business response:
Ron, we're sorry to hear all this. Please know we have passed this along to the team and they'll address these concerns further. Please know your feedback is very important to us.
Hilton Grand Vacations has earned a reputation of lying to and deceiving people into legal contracts. While there are many who I am sure enjoy their "investment" I was lied to about mine. Hilton Grand Vacations is a company that preys on unassuming vacationers with high-pressure sales tactics. Once an owner you enter a whole new hellish reality of being ignored and consistently let down by their customer service personnel. I have made multiple requests to Hilton Grand Vacations to terminate my contract only for them to dismi... read more
Business response:
Christopher, we're very sorry to hear this has been your experience. Please know we have passed this along to the appropriate team so they can further address these concerns. The team will reach out to you directly via email to assist.
Diamond had scammed us from the very beginning, we initially bought a "starter" package for 10 ten years with 7500 points, we were not able to book any vacation that we wanted. Last year we had to settle on Ormond Beach at the Cove, of course we had to attend a sales presentation, in which Jeremy informed us if we wanted broader options we would have to upgrade, he talked us into an additional 20000 points with a sampler package, we should have read the fine lines, the sampler only has selective vacation spots. We tried call... read more
Business response:
Hi Ann, we are disappointed to learn about your experience and will have a team member from Financial Services reach out to get your account sorted. If you do not hear back by the end of the week, feel free to email us at *****************@diamondresorts.com and we will follow up on your behalf. Thank you. -HN
Ibook a vacation but I lost the cellphone which had the conformation I called Diamond Reports and was told I'll receive another Email with all the reservation Information but I never received the Email
Business response:
Hi, Adolfo. We have resent your reservation confirmation to the email on the account. If you still have not received it, please email us at *****************@diamondresorts.com. Thank you. -GP
In August of 2018 my family vacationed in Florida, using my fatherinlaw's Diamond resorts timeshare. We were required to attend a sales presentation. The agents gave us numbers that were way too high. We explained there was no way we could afford it, we were living paycheck to paycheck with 3 teenage daughters. The floor manager came back with something we thought we could afford and offered us a dream holiday for 2 people to go to Hawaii for free, including airfare. That was huge for us in making this decision. We said we w... read more
Business response:
Hi, Michelle. I'm sorry to hear about your dissatisfaction. Please email us your membership ID and the best phone number to reach you at at *****************@diamondresorts.com. We look forward to connecting. Thank you. -GP
We entered into an agreement with your Hilton Grand Vacations on September 28, 2017, and then upgraded on May 21, 2019. At the time of purchase, their representative, Torry ******, presented several selling points which ultimately enticed us to buy but did not come to fruition. During an excruciatingly long 4-hour upgrade presentation, we were uncertain of anything. We were offered 20,000 points and was assured that our maintenance fees for our original timeshare and our upgrade would not exceed $2,700 a year. This was a co... read more
Business response:
Michael, please know we take these concerns very seriously and have passed this information along to the appropriate team. They will be looking into this further and reaching out to you directly to further assist.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com