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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Don't use this company! I booked a vacation stay at a hotel in Virginia Beach through Diamond Resorts. When I emailed the address I was given to cancel the stay due to coronavirus, they refused to confirm my cancellation and Refused to refund the additional $200 high season fee I paid to book my stay at the beach hotel. I took it upon myself to call the hotel to confirm my cancellation, and they told me that my reservation never even existed and that the confirmation number i was given was inconsistent with the confirmation ... read more
Business response:
Hi, Rebecca. Thank you for your review. Your Vacation Package has been made into an open-dated package due to the circumstances, so rest assured the reservation was canceled. As for the fee, I have sent over your concerns to a supervisor for review. A team member should be reaching out to you via email to discuss. We look forward to connecting. -GP
I had no idea the rate of exchange and how the point system truly worked until after they lied to me and made me sign. We used it once, meaning RCI, and the exchange was terrible. We were told that we could convert points too, no problem, then when we went there there was a fee. What we've realized is there are fees to EVERYTHING and we're tired of it. I had already contacted the resales department to sell the contract back after we were promised that because we bought in Hawaii we'd have no problem with a buy back. There wa... read more
Business response:
Warren, we're sorry to hear this has been your experience. Please know we have followed up with the team to ensure they reach out to you directly regarding these concerns.
Hilton Grand Vacation Club is a SCAM!!!!! This is nothing but a Ponzi scheme with the name "Hilton" on it. Hilton Grand Vacations is NOT the same company as Hilton the hotel brand, and it is obvious if you have ever dealt with them. HGVC has done nothing but lie to us up and down!! They tricked us into a timeshare and pushed us to take out a mortgage at a horrendous rate, BUT THE TIMESHARE IS WORTHLESS!!! They are basically trying to get us to prepay our vacations for life, but then they STILL want to charge us to use it, an... read more
Business response:
Robert, we're sorry to hear you feel this way. Please know we have passed your concerns along to the appropriate team so they may address this further.
We bought 28 years ago.....WORST thing we ever did. EVERY time we went 'on vacation' it was harassment...calling, calling, trying to get us to come to a 'meeting' which was a push to buy more and upgrade and promise you the world. We ended up with points, and have not used it in over 12 years. They don't get that people lose their jobs, have cancer or some life threatening affliction. All they do is keep sending bills and don't care one way or the other, to get money. They are the biggest rip off on the face of the earth!!!!... read more
Business response:
Its now 3 days later. They NEVER get back to you. But they send you bills. Sooo over it. We WANT OUT!!!!!!!! MY husband has cancer and we DO NOT travel anymore....and have not for many years.....they expect you to pay $5000 a year in maintenance, when you can go on vacation anywhere for a **** of a lot less!!!!!!!!!!! The complaints against them are miles long. They are taught to b e bullies and to sell sell sell.....and don't let anyone out of your sight until they sign on the dotted line. Biggest rip off in the world!!!!!!... read more
I had the BEST experience with Leanne B***** a representative for this company. She turned a not so good experience from our first visit into a very helpful one. After many questions and emails. She was very attentive, helpful and courteous in making sure that my requests and questions were answered. I appreciate all her hard work and wish more companies had associates that cared. THANK YOU
Business response:
Thank you for your kind words, Windy! We are always here to help. We hope to continue to welcome you back for many more great vacations. -GP
I have been attempting to cancel my timeshare since my purchase date and I'm very defeated by Hilton Grand Vacations. I have worked tirelessly against this big giant company who's way more concerned about their financial well-being and doesn't give a you know what about their owners. I got a letter from Russel ******* that basically said everything is my fault, I've made my bed, and to lie in it. I'm floored that in every call, letter, and email I've sent to Hilton I never get any assistance. The worst customer service I've ... read more
Business response:
Linda, thank you for reaching out. We're sorry to hear this has been your experience. Please know we have created a case in the system and the team will be contacting you directly to further assist.
In connection with a "Sampler-Contract" signed in Cabos I contacted Diamond Resorts via email Contact Us at diamond resorts. In return they send an email telling me that they will contact me within 48 hours. The next email said: "I have forwarded your email to the correct department, they will contact you either over email or phone. For immediate assistance over the phone please call Financial Services - you can find phone or email from Financial Services Help at the internet. And YES!! they contacted me by phone. They were ... read more
Business response:
Thank you for your kind words. We're very pleased to hear you received the help you needed. Please don't hesitate in reaching out again. We're always a message away. -GP
I am frankly so tired of this run around my family has gotten from Hilton. We had called and emailed to get our ownership ended. We finally got a response from Tracy-Ann Suanders a few months ago to where she was going to help us! We were so relieved that she could help us cancel but she never reached back out. I waited and waited and never got a return call or email. I'm fed up with Hilton and really don't want to spend another second of my time trying to get someone on the phone or trying to get a return email. I'm hoping ... read more
Business response:
Shirley, thank you for bringing this to our attention. Please know we have followed up with the team to ensure this is addressed further.
In June of 2011 my wife and I purchased a timeshare from Hilton Grand Vacations (HGV) while in Las Vegas, Nevada. We had previously considered buying a time share from other other companies but were very wary. Because of the quality reputation of the Hilton brand, we agreed to listen to a sales presentation. We may clear from the beginning that my wife and I were not wanting to stay at the same resort year after year. What we were looking for is an economical way to travel and stay at SCUBA diving resorts or that were very c... read more
Business response:
Stephen, we're sorry to hear this has been your experience with HGV. Please know we have passed this along to the appropriate team and they will be reaching out to you directly to further assist.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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