The Modern Honolulu

Hadrian P 

on BBB

5 years ago

Absolutely the most dishonest experience I've ever had in dealing with any large corporation in my life. We fell for the normal song and dance and went out to Washington DC to stay at The District for a discounted rate, all we had to do was sit through a no pressure timeshare presentation, right? That was not the case. Our rep was incredibly pushy and when we kept trying to leave, he had his boss usher us back and keep talking to us telling us that this was a once in a lifetime opportunity, an excellent value, and that there... read more

RAYMOND H 

on BBB

5 years ago

Diamond Resorts Int. Are ripping everyone off. IGIVE THEM ZERO STARS, I have been a member for 20 years We had to cancel our vacation to SEDONA because of the Corona Virus quarantine they will allow us to reschedule and travel before the end of the year or loose all of this years points` this is when no one can travel because of this pandemic and if you do you would have to spend it in your room. And the year is almost half over and now the CDC says round 2 is returning in the fall. So how can any one make plans. All the oth... read more

Mynor C 

on BBB

5 years ago

This Company is a truly SCAM. If I could give the rating of this place zero stars, I most definitely would. I got looped into this membership 8 years ago and after a month I got the membership realized that it was a complete mistake. Then I called Diamond Resorts and they told me that I cannot back out of the contract because I already signed it.That is something they did not mention to me in the meeting before signing the contract, if that was something that would have been mentioned before I would have never signed into th... read more

Jeffrey and Vanessa P 

on BBB

5 years ago

We were first offered a free 2-night vacation in Las Vegas at the Hilton Grand Vacations on the Boulevard in 2012. We gladly accepted as vacations were not always affordable for us with four small children at home. We were told in exchange for our free stay, we were required to attend a presentation the morning after our arrival. We actually didn't know that it was a timeshare presentation until we arrived at the presentation. The first part of the presentation was a background on Hilton Grand Vacations Club and videos of th... read more

Mccall K 

on BBB

5 years ago

We have a vacation scheduled before the Pandemic. We are scheduled for June 3rd to Hawaii and Diamond said we must travel or lose all our points. The hotel will be open but Hawaii has a 14 day stay at home order. They won't give us a later date to come nor will they give us our points back. We lose everything, they are stealing our points. They say come we are open but we have to stay at the hotel for our whole time, in our rooms. We have happily used our timeshare in the past and now they treat us like this. I feel doubly v... read more

Paul N 

on BBB

5 years ago

The information provided by the sales force was wildly inaccurate. The 10 day rescind period was of no value because HGV delayed 10 weeks before providing enough information so that I could determine that what I had been told was false. HGV has been completely unwilling to respond to my complaint. It is hard to believe that any company could continue to operate in such a manner. 

RHYS L 

on BBB

5 years ago

After paying tens of thousands of dollars to be a GOLD member, Diamond Resorts is forcing me to choose between my family's safety or entire year of vacation points. I planned a family reunion (3 rooms at Sedona Summit) for about $5000 worth of points scheduled to start on May 16. Among us are four individuals at high risk for bad coronavirus outcomes, including my 85-year-old father and myself with three cardiac incidents. As soon as this coronavirus got serious, I called to postpone but I was days past being able to do so... read more

Anastasia S 

on BBB

5 years ago

Save your money and don't buy a timeshare from Hilton. We aren't even able to use it. We have stayed at a Hilton property only maybe 3-4 times since 2007. We were promised that we didn't have to make reservations very far in advance, but we found that to be a lie. Our job schedules over the years have not allowed us to make plans far out in advance. Most of the time we would lose our points. If we knew that this was the case, because scheduling is so difficult when planning a vacation with a big family, then we would've neve... read more

Karen R 

on BBB

5 years ago

DO NOT BUY WITH HGVC! We were completely deceived into purchasing with this company and have been asking for almost a year now to be released with them. Their customer service is absolutely awful as well as their response time. On multiple occasions, they have ignored us and completely disregarded our issues with them. Now they are sending threats of Foreclosure to us without any sort of reasoning or explanation of what to expect. Please do not fall for this scam of a company!