The Modern Honolulu

Chris S 

on BBB

4 years ago

It is too bad that I must leave a one star for Hilton because there is no option for negative stars. If given the opportunity to put negative stars I would!!! Do not believe them when they tell you it is not a timeshare! That is exactly how we were misled. They trapped us into believing we were purchasing an exclusive member's only vacation club. The two-hour claim of a short presentation will take five hours of your days, you will walk out with a nightmare and not dream vacation package as they will have you believe. They w... read more

Deb F 

on BBB

4 years ago

We decided to attend Shot Show, January 2017 in Las Vegas. After arriving at the motel, we learned we would have to attend a presentation regarding the Hilton Vacation Club timeshare. During this meeting, they tell you that you could use your points for stays anywhere. We could have family get together's anywhere and what fun and exciting our travels would be. Plus...we would have a deed to property on the Vegas strip!! There was no way we could lose money. If we sold it we would be sure to make our money back plus some. We ... read more

Thomas H 

on BBB

4 years ago

An absolute nightmare. Our experience with this company has been horrendous. Stressful and draining. We could be saving for retirement and not have deprived our 5 children over the years. We have made attempts to cancel, but it never worked. We were enticed to attend a presentation after checking into a room at Disney World during a work trip. After a series of high-pressured sales reps and shady tag-teaming, my primary sales rep continued to pressure me. I was finally able to get away, although I did end up signing up for t... read more

Joseph C 

on BBB

4 years ago

This company is the biggest scam I know. they told me my deadline to set up a trip was end of October 2021, and when I called on October 31, they said it expired October 30. They wanted to charge me fees to reinstate the vacation, something they talked me into booking in the first place due to the pandemic. I will never stay with any Hilton properties going forward or even consider anything that's owned by them. I will make sure everyone I know knows about this scammy company and don't fall into the trap I did. 

Marcus T 

on BBB

4 years ago

In late 2019, I signed up for a HGV promotional package 6 days and 5 nights in Hawaii. I was advised, I had a year to finalize my plans. In 2020, the world was hit was a pandemic. I called and asked to have my decision time extended. I given until 12/31/2021 to finalize my plans. I called and selected my resort choice July 2020. On 7/20/2021, I received an email confirmation which reflected a zero balance. In the last 2-3 weeks, I have received daily calls from HGV Concierge Agents requesting that I call to confirm my reserv... read more

James 

on BBB

4 years ago

This is a total fraud. I was booking a hotel on the Hilton phone line and after I booked my hotel the person came on and said "we have a promotional rate in Las Vegas for 3 nights. This person NEVER said anything about this being a timeshare. I would have told them I already have a timeshare and don't need another one. I paid $170.00 for 3 nights and 2 days later find out it's a timeshare. I have called them and sent them 4 e-mails and have not received one reply. I am a Hilton Honors lifetime diamond member and this is how ... read more

Terrell D 

on BBB

4 years ago

Please save yourself a headache and do not do business with Hilton Grand Vacations Club. I have been an owner since 2019 and I wish I had just walked away from the presentation. When I checked into the Flamingo in Las Vegas, I was immediately approached and offered discounts on all kinds of things and free show tickets for 3 shows if I just watched a presentation for an hour and a half. This turned out to take up HOURS of my family vacation. Once the video portion of the presentation was over, a salesman asked what I thought... read more

Helen C 

on BBB

4 years ago

We write this complaint today because of how distraught Diamond Resorts has made us feel. We feel so strongly that we have reached this point. We don't only want to file this complaint against Diamond Resorts, however we want people who are considering doing business with them to see this as well, to see the ruthless business practices they employ. We have repeatedly and thoroughly expressed to Diamond Resorts that we unfortunately are no longer able to keep the timeshare. We have let them know that our financial situation h... read more

Tyler S 

on BBB

4 years ago

I got an e-mail a few months back of a fantastic offer it was like 4 nights for $250. So I signed up for it. I bought it, no problem. I had to call to schedule my dates and I chose sometime early 2022. I originally had set on the location of Las Vegas but changed to Orlando. This was done with no problem, and I actually received a refund for $60 because there was a price difference (idk why or what). So that's cool. I got super nervous when I google'd around and found there was high pressure salesmen waiting for me at a pres... read more