The Modern Honolulu

Mary JO M 

on BBB

4 years ago

Wow, this is sad. You would think that Hilton Grande Vacations would learn from their mistakes and make changes. I too have been duped into signing up for a package and lied to by the Representative that sold me the package. I was told that I could make changes to the destination on the package without additional cost, but when I called to make the changes, was told it would be additional money. The funny thing is that I wanted to make the change when I was on the phone with the original representative, but she convinced me ... read more

Linda D 

on BBB

4 years ago

I keep reading how sorry Hilton is about lack of satisfaction. Sorry is the right word for the biggest scam ever. Everything they tell you is a lie. The biggest problem is there is NO availability for where you want to go. They keep selling these time shares and do not increase the number of rooms. We have visited areas where they supposedly have HGV accomodations. Well, they may have a few rooms at a certain locations but most rooms are not open to HGV members. Our satisfaction would be greater if there was availability. Pl... read more

Mary Y 

on BBB

4 years ago

RE: I purchased my timeshare with Hilton Grand Vacations in 2014 and trying to stay 'somewhere' where I want to stay. I only purchased this timeshare as I was told many times that Hilton and Grand Vacations were the same company. I found out after, they were not. (I have a witness with me; he recalls too that this was stated MANY times.) I had had difficulty booking every two years and still paid annually. Today was the last straw. I called to make a vacation in the Gulf Shores. As typical, nothing was available, and the gal... read more

Stacey R 

on BBB

4 years ago

We were made to think the points we had could be used for other vacations such as cruises. Unfortunately, they can't tell you the conversion rate and when you figure it out it is 10 points for dollar (but it took over a week of phone calls and being told to call someone else to learn this.) Save your money and just book the trip with a travel agent. 

Naveen T 

on BBB

4 years ago

This is the first negative review I have written in a long time. I am a physician and am used to being treated with respect. I usually consider myself an intelligent person but am very disappointed with my own utter stupidity in falling for their sales pitch. This company is a total scam. They reel you in with their slimy predatory sales staff that give you a crazy good deal on a hotel in exchange for being lured into their high pressure sales pitch where they brainwash you and tell you how great their product is and how muc... read more

Benjamin B 

on BBB

4 years ago

We were manipulated by their salespeople and it has been nothing but stressful ever since. This purchase is preventing me from owning a home. We have not been able to take any vacations with this timeshare and do not see ourselves utilizing this whatsoever. We have already spent nearly $5,000 on something that we have not been able to use. My wife and I have 4 children. Obviously, there are other things of greater importance that we need to focus on. Unfortunately, Hilton does not seem to care. I have reached out numerous ti... read more

Jim D 

on BBB

4 years ago

Be careful when dealing with Hilton Grand Vacations, don't believe anything they say! The primary reason for my wife and I buying our timeshare is that we were told it was a real property purchase with a deed and mortgage. Our sales rep specifically said that it's an investment with a constantly increasing value. Down the line, we found out that there is NO real property attached to a timeshare, let alone any value. When we made the purchase, the reps also neglected to mention the annual maintenance fees or the fact that the... read more

Melissa K 

on BBB

4 years ago

Our experience with Hilton Grand Vacations has been a complete and total nightmare. When we purchased the Time-Share, we were advised that we could sell back the time share at any time. We paid the cost in full and obtained full title. Hilton is now telling us that they will NOT buy back the time share. We have offered to simply surrender the property back to them. Hilton is now advising us they are "offering" to accept back the property but only after the fees for the yearly maintenance are paid in full. When inquiring how ... read more

Sung C 

on BBB

4 years ago

It is such a nightmare to deal with my current reservation, 6 day/5 night. I made the reservation on September 11, 2021, I told sales rep that I am not sure which island of Hawaii I will be going to due to uncertainty of my job relocation. The agent said I can always swap the location between honolulu and maui when decided, and I can secure the price of package by paying its deposit in advance at that time. Now, I called Hilton Grand Vacations and tried to switch from Waikiki to Maui, and they said they don't have 6 day/5 ni... read more