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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Have owned a timeshare with Sunterra, then transferred to Diamond Resorts since 1998 and upon arrival after a 8 hour drive was scheduled to attend a promotion. If I sat through the promotion I was guaranteed additional vacation time. The meeting was supposed to be one hour, but turned into a three hour hard sale meeting. If I was not diligent on my questioning, I would have paid an additional $15,000 instead of the $3,200 she was quoting me for the transfer fees. I was very upset for wasting 3 hours of my vacation and being ... read more
Business response:
Hi Christine, thank you for being a long-time member with us. We are saddened to read about your recent sales experience and regret any upset caused. We've escalated your concerns to our leadership team so it may be addressed. If you have any additional comments or concerns, please don't hesitate to reach out to us at *****************@diamondresorts.com. -HN
We have been HGV members for four years and are completely happy with our purchase. We just got back from a week at W 57th Club and had a fantastic time. We can hardly wait to go back. We have never had high pressure sales, and we have always gotten the benefits promised. The timeshare works well for us because 1)We have flexibility because we are retired and can travel when we want without having to consider children's schedules and interests or narrow vacation windows; 2) We can afford to give Hilton upfront approximately ... read more
Business response:
Hello Martha! We love to hear that you are enjoying your timeshare! We would love to hear more about your experience! We will be reaching out directly to hear more!
I to am very disappointed in signing the line to purchasing a timeshare in October 2021. The presentation is very deceptive in that the true cost of ownership is not known until after you've signed the line. If more value was added it would make the purchase palatable, but as it stands now there is very little value. Eventually I know there will probably be a class action lawsuit which from as many negative reviews I'm sure there will be plenty participants. I have 2 regrets 1 that I didn't follow my first mind and not sign,... read more
Business response:
We are disappointed to hear that you are not happy with your purchase. Please know that we have shared this information with out team and a Club Counselor will be reaching out directly to assist.
OMG so I wasn't the only one scammed into this, I wonder how Diamond resorts is even in the business with such worst customer service in 21st century when companies like Amazon/Costco really show the world how to treat the customers. EVERY TIME I TALK to SALES GUY I only HEAR LIES, we got our timeshare like some of the folks mentioned below in 2016 and were never happy of course. And when we expressed our desire to sell, the sales people treat you so rude tell you there is no way out until I die - yes that's what they told m... read more
Business response:
Hi Jyothsna, we want to help get you the information you need. Please email us at *****************@diamondresorts.com, so we can continue assisting you. Thank you. -HN
I was contacted by phone by Hilton to take a vacation 4-day 3-night stay in a city of my choosing for $99. I was told I would need to attend a one on one seminar as well during my vacation. I could buy the property with them and be able to stay in it when I wanted anytime with no blackout dates. They said I could also Airbnb the property if I desired when I was not staying there. Which I now know none of that is true! I have never been able to book the date I would like to go, plus having to pay fees when I wanted to stay. O... read more
Business response:
We are disappointed to hear that this has been your experience. Please know that we have shared your information with our team and a Club Counselor will be in touch.
Me and my fiance stayed at Diamond Resorts for more than 3 weeks while our house was being renovated. While there, our car was broken into and everything inside stolen, including an invaluable laptop that had my son's baby pictures on it. Diamond Resorts then proceeded to put us through ****. They made filing a police report difficult, management lied and told us they didn't have security cameras, but police pointed out that they DID. We talked with a very lazy adjuster named Deborah who took weeks to get back to us. She did... read more
Business response:
Hello Miss P******* we take such reports very seriously and assure you our team takes all supporting documents into consideration during the review of your claim. If you have additional information to supplement your claim, or need any assistance, please don't hesitate to reach us at *****************@diamondresorts.com. -HN
The only reason I'm giving them a 1 is because I have no choice. While visiting one of their results at Cabo Azul with a family member who has a timeshare I was told I needed to go to the presentations. I ended up being sold a sampler plan. DON'T DO IT!! Pretty much everything that they told me was a lie. I do blame myself for not reading as much as I should have. She led me to believe I can use my 15,000 points at any of their resorts pending availability. Truth be told I'm only able to go to 36 destinations with only 11 br... read more
Business response:
Hello Valerie, we regret to hear about your experience and want to ensure you have all the resources to fully utilize your membership. We've forwarded your concerns to our Sampler team so they can assist you directly, but we are also available at *****************@diamondresorts.com if you need anything further. -HN
Diamond Resorts International made a lot of promises they can't keep. I have been paying on my timeshare for over a year and have been unable to travel since non of their resorts in Italy were open for a long time. I have cruise certificates I can't use since I have to be vaccinated to take one (I've had Covid and have immunity). I've tried to reach out to their Transitions team but last year "they couldn't do anything". I just wrote to them again through their website. Lets see what happens. I'm stuck in a Timeshare that... read more
Business response:
This was a cutsie message but where's the substance? I've written to Diamond Resorts many times, including a request through your Transitions program and I received zero phone calls nor response! I just got ANOTHER bill for "maintenance" and all I've been able to do with my membership to Diamond is stay in a hotel in Orlando. Last weekend I had to pay through another provider because your points for a stay were ridiculously high! It doesn't seem like you really want to help! You just take people's money and run! M. S*****... read more
What a shame...timeshare can not be rented as they compete against you. You can not sell the timeshare as there is no value to the timeshare. I was told to stop paying since they lied to sell me the timeshare....they then report it against my credit. There was never a notice sent to me they where making the report to the credit bureau. If you sell something by deception you are committing consumer fraud. They refuse to take a settlement to clear my credit...have to wait seven years.
Business response:
Hello Mark, we regret to hear about the issues you encountered with your membership. If you need any assistance, we are available at *****************@diamondresorts.com. -HN
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,628 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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