The Modern Honolulu

Michael H 

on BBB

a year ago

Absolutely a 100% scam. They will sweet talk you over the phone and convince you that it's worth your time to book a 4-day three nights vacation for a price. That's too good to be true. Low and behold. It is too good to be true. You will never get the booking dates that you want there will always be an excuse and you will never be able to get the property you want. Best of luck to anyone who falls into this scam. Total waste of time and money and frankly deceptive consumer trade practice that is probably actionable in a cour... read more

Pablo S 

on BBB

a year ago

****** * *** ****** ******* *** ** ************** We had a similar situation and went thru Hilton and transitioned our points back. If you want out all you need to do is call the Hilton Transition Team - Lengthy wait times on the phone (45 min) and they only do a certain number every year- we started our transfer in February and was completed in July- they even refunded us our 2023 maintenance fee. Hilton will charge you $1000 per contract ($250 if it's Arizona) for the title transfer. You will loose your points but will nev... read more

Krystal M 

on BBB

a year ago

I was scammed. I planned a surprise trip to Chicago for my mom which includes flight, hotel & etc. I found a hotel near downtown Chicago so I decided to call & make a reservation when I was advised that they had a vacation package for Chicago. I listened to the rep explain pricing, time-frame of stay & location of hotel. I agree to everything & then I provided my dates of travel. I was told I would receive a call back within 24-48hrs. I never received the call back or email confirming everything just a text message thanking ... read more

Christian H 

on BBB

a year ago

Can only agree with many of the negative statements made here, they are matching my experience unfortunately. Maybe add another reason NOT TO PURCHASE ANY TIMESHARE WITH HGV: In 2019 we were left with false promises (says to sell to get our $$ back), downplaying the true costs involved and implying that one could always find a great vacation spot. But the worst comes when you try to sell your timeshare: They offer to 'put it on the market' for you, which will mean you pay them 25% of the sales price or minimum $500. And here... read more

Peter P 

on BBB

a year ago

This whole mess with Hilton Grand Vacations started when we received a cold-call offering us a FREE trip to Las Vegas, NV if we attended a 90-minute presentation. During our ‘upgrade’ it was said that as a benefit of this upgrade, our maintenance fees would decrease, but they most certainly have not, the maintenance fees have actually increased. Another big reason we decided to upgrade was the benefit of DISCOUNTED access to Disney theme parks, Disney resorts, and even Disney cruises! The Loan Officer, nor the sales staff we... read more

Carol B 

on BBB

a year ago

I want to share my deeply negative experience with Diamond Resorts/Hilton Grand Vacations in the hope that others can avoid falling victim to their fraudulent practices. As a retired nurse on a fixed income, I attended a presentation in May 2019 and was convinced to purchase a "Sampler Package" that turned out to be the beginning of a series of confusing and manipulative encounters. At subsequent meetings, I was pressured into buying additional points, misled about maintenance fees, and charged exorbitant amounts on credit c... read more

Dylan R 

on BBB

a year ago

We went to a presentation for their Grand Vacations program. They promised us it would be low pressure, it was not! We were promised a vacation gift. It is run by a third party company that is very difficult to deal with and when they finally gave some trip options, the additional fees exceeded the price of just booking the trip independently. Don't get duped! 

Maureen C 

on BBB

a year ago

I feel scammed. To get 100 Hawaiian Miles I listened to the a sales pitch for bargain vacation. I specifically asked “ I won’t have to listen to a presentation about vacation time share?” The salesman told me no. However at the end he read a long statement quickly that stated exactly this. I told the company but because of the end statement they said I have to go to the presentation. 

Dawn K. 

on BBB

a year ago

As a longtime Hilton customer, I'm deeply disappointed & angered by scummy tactics employed by the company to lure me into purchasing a garbage timeshare. My trust in Hilton has been shattered, & I feel the need to warn others against falling victim to this horrible scam. I was relentlessly pressured by a Hilton representative to schedule a trip immediately through Hilton, even when I was dealing with serious health issues. Upon arriving at the Elara Hilton Grand Vacations in Vegas, I was blindsided with the revelation that ... read more