The Modern Honolulu

Lorie H 

on BBB

2 years ago

How in the world do you get these people to stop calling you???? We listened to the promotion, and decided against the HIGH-PRESSURE salesman - who left us quickly to "make some money" from other guests. These people are relentless. I have blocked more numbers from this company than I can count. NOT INTERESTED. TAKE A HIKE. LEAVE ME ALONE. TAKE ME OFF YOUR LIST. DON'T CALL ME AGAIN! 

Maria M 

on BBB

2 years ago

<p>Mi experiencia con Diamond Resorts y sus tiempos compartidos ha sido una pesadilla. Durante mis vacaciones en Lake Tahoe en el 2021, fui atraída a asistir a una reunión que resultó ser una presentación de ventas de alta presión. Desde el momento en que llegué, fui objeto de tácticas de manipulación y desinformación y, lamentablemente, me convencieron de comprar uno de sus tiempos compartidos. El representante de ventas inicialmente fue amable, pero rápidamente se convirtió en un vendedor implacable. Prometen muchas cosas,... read more

Kathryn N 

on BBB

2 years ago

Horrible Customer Service, they call you and sell you a weekend package for NYC then there is zero availability, DON'T BUY IT!!!! 

Chris A 

on BBB

2 years ago

We had a negative experience purchasing a timeshare from your HGV. During the sales process, we were subjected to hours of intense pressure and misinformation. We were promised so many things that simply were not true. Things like getting rental income, and easy and luxurious vacations. We didn’t have enough points to go anywhere, which didn’t matter since getting reservations is a nightmare anyway, even when we reached Platinum status. The total interest percentage and terms of our loan were not fully disclosed to us. We ha... read more

Eddie N 

on BBB

2 years ago

Hilton Grand Vacations, well first of all there’s nothing ‘Grand’ about them, they lie and deceive you into signing a contract, it does not matter how many times you say ‘no’, they continue to pester you. We declined multiple offers and yet still ended up signing a contract. The interest rate was really high, but they said not to worry, we can go home and refinance the loan after 90 days but guess what…BANKS DON’T REFINANCE TIMESHARES! They stated they had a buyback program and when asked what that was, they said that Hilton... read more

Heather K 

on BBB

2 years ago

I cannot tell you all how shocked I am that a company full of crooks is still in business. HGV has done nothing but lie to me and take my money. If your concerns about timeshares are financial, I’ll lay out all the fees I have personally seen and/or paid. $336 for our initial 4-night stay used to trick us into buying. $100 to reschedule. Offers for a $99 trip to get us to upgrade. Tens of thousands for the loan and maintenance fees. When I asked for a copy of my contract that I never received, I was told it would be an ADDIT... read more

Devonie T 

on BBB

2 years ago

Horrible, horrible, horrible... They should be shut down permantenly or sued..... I was gifted this time share from my parents in October of 2022 It is now June of 2023 and it is still not resolved. The time share was suppose to have a point system of 10,500 points I have paid the yearly fees in January, sent all the required documentation and it is still not resolved. I try to call and some days get no answer, the days I do get people on the phone I get the run around and transferred to all different departments WITH NO HEL... read more

SOCORRO R 

on BBB

2 years ago

My wife and I were pressured by multiple sales representatives during a four-hour long presentation by Hilton Grand Vacations to buy a timeshare we had no interest in and could not afford. Despite our reservations, we were coerced into signing a contract that has caused us a great deal of stress. The sales team did not explain the financial details of the contract, leaving us with an agreement that we cannot use. We were not informed beforehand that a vacation package came with an obligation to attend a presentation, where w... read more

D. H. 

on BBB

2 years ago

I am a Hilton Diamond member, I have been a diamond member for some years now. I purchased one of their timeshare presentation packages back in 2020 at the height of the pandemic. I travel with Hilton and spend thousands of dollars per year out of my own pocket staying over 100 to 150 nights per year with Hilton at different resorts or hotels. I attended the presentation that I told would be approximately two hours at the most present. The sales person doing the presentation was very nice very mannered and very hospitable un... read more