The Modern Honolulu

Valencio W 

on BBB

2 years ago

I was told that a hotel would be available and that would be able to accommodate my family for certain days. I was lied to and had I known that I wouldn’t have bought the package. Also lied to about getting points right away after booking my dates and using those points for additional nights. I’ve been a Hilton Diamond member for years and this is unacceptable on how you treat your loyal customers! I have to go down to Las Vegas regardless and now I have to come out of pocket more money because the money I spent for the pack... read more

carroll s 

on BBB

2 years ago

Hilton Grand Vacations should not be in business with how they operate. It is absolutely atrocious, since becoming owners in 2014, we’ve been able to use our travel investment 1 time, and we’ve made numerous attempts to book reservations, yet NOTHING is ever available to book. However, if you go online, to *********** ***********, or whatever travel site you use, you’ll find PLENTY of rooms available to book. So WHY DO WE HAVE A LOAN FOR MORE THAN $27,000!? When you can pay as low as $144 a NIGHT. We bought this because they... read more

Matt M 

on BBB

2 years ago

I expected more from Hilton- paid over $200 for a "special" deal to stay at one of the resorts as we were interested in becoming a member. Could NEVER get a reservation at the resort, or any nearby- they kept offering to put us up at one of the older, nearby affiliated hotels they had. Even after giving us a 1 year extension to use it, we STILL could not get into one. If we wanted to stay at a hotel, we could have just done so- we were interested in experiencing the resort they wanted us to buy in to. It finally expired, the... read more

James B 

on BBB

2 years ago

I have been waiting on my refund since October 2022. Have been told check is in the mail, no check. Have called back keep getting many excuses for the lack of refund.Not happy with Hilton Grand Vacations,I have spent over 9,000 dollars with Hilton in 2022. I expect better with a company I put trust in . Hope to get this resolved out of court. 

Eric M 

on BBB

2 years ago

Diamond-Hilton, whatever they are now, is a farce of a company. From the supposed 2-hour presentation to the salespeople that deceive you, to the irritation that follows, I have never been more frustrated. The presentation was 4 hours long. The salespeople fed me lies about every single detail of timeshare ownership. I was supposed to own deeded property, but there is no real estate attached. The maintenance fees would always be $1500, but actually go up by 6-10% every year. This investment would save me tons of money vs. tr... read more

Elizabeth C 

on BBB

2 years ago

Where do I even start? Five years with Diamond/HGV has left my wife and I beaten and battered. Their sales offices should be shut down and they should be put out of business. If you have to sell a product with deception, it’s probably not a good product and that is exactly the case here. We were sold a total of 5 contracts since 2018 and have spent well over $170K for nothing. It is difficult to get a reservation and FAR cheaper to book on regular travel sites. At one point we were informed that we could give back the timesh... read more

MICAELLA M 

on BBB

2 years ago

We booked a VIP package through the marketing team from our review. They told us we could lock in the price that they offered us to upgrade. Which we found out was incorrect through another review. We paid $1800 for this package & was told we could book a 7 day vacation with it. When we reserved we were told we could only do 3 nights in Hawaii for next month July 2023. We knew we were lied to at that point and booked our hotel stay anyways at the Grand Islander. Being HGV Max members we are able to book through open season w... read more

Robert S 

on BBB

2 years ago

In late 2016 we received a phone call offering us a 3-day stay at the Hilton Marbrisa Resort near San Diego. Little did we know this would be the start of a horrible adventure. This would lead to an unwanted purchase of a timeshare that has a 16.5% interest fee and a never-ending cycle of hidden fees such as property taxes and maintenance fees. I was then 71 years old, and I feel like I was an easy target for their salespeople to commit elder abuse. I wonder if they considered my age when thinking it would be easy to continu... read more

Marie K 

on BBB

2 years ago

Hilton Grand Resort offers low-cost stays at one of their hotels and accepts payment before divulging that a 2-hour sales pitch for time-share is required which I believe is fraudulent!! I was making a reservation via telephone for one of their hotels when a man got on and offered me a 4-day/3-night stay in one of their many destinations of my choice. Thought it was a promotion that I couldn’t pass up! I pre-paid $224.87. I chose a nearby destination and when it came time to book, I received via email a confirmation, page 2 ... read more