The Modern Honolulu

Michael C 

on BBB

a year ago

We have spent over $100,000 for a timeshare with no availability, and maintenance fees that cost more than we intend to spend on vacations. One of your agents reached out to us after we expressed our desire to be rid of this timeshare, and told us that there is an exit program for which we qualify. There was no mention of price for this program. We were sent qualifications for the program…for which we were told that we qualified. Again, no mention of there being a cost for this program. Today, we received an email stating th... read more

Michael H 

on BBB

a year ago

I Purchased a 5 Day 4 Night package for the Grand Wailea for $999 March 27,2022 which Hilton was advertising, they also were advertising the Hilton Waikoloa for $799 for the same amount not time. With tax the package came to $1,173.03. I called every other month because Hilton kept telling me not call back because they didn't have any dates available. Finally Feb 2023 I was able to get dates for July 30 to Aug 03 2023 so it took almost an year just to get a date and then find out it's not the Grand Wailea but they put me up ... read more

Bryan M 

on BBB

a year ago

PLEASE READ THIS REVIEW ON HILTON GRAND VACATIONS AND DO NOT TAKE IT AS LIGHTLY AS WE DID. HOPEFULLY THIS CAN SAVE SOMEONE THEIR SANITY AND MONEY. We were told buying their timeshare would be the best way to vacation, yet NOTHING is ever available. We were at this presentation for almost 6 hours!! In this time, we were never told, about the Maintenance Fees increasing, or that this purchase was in perpetuity. Our Truth and Lending Disclosure WAS NOT COVERED, and I believe it’s federally required to go over that with each and... read more

Michael L 

on BBB

a year ago

All timeshares are scams and always have been. Over 85 percent of timeshare owners have buyers remorse. Hilton Vacations is a very sleazy company taking advantage of unsuspecting customers that believe all their lies. If you must buy a vacation package, go on **** and see many timeshares selling for less than $500 and many at no cost. I attended a presentation a week and was shocked how ruthless these leetches were 

Octavio R. 

on BBB

a year ago

I had a terrible experience with Hilton Grand Vacations during me and my partner’s trip to Las Vegas over Labor Day weekend in 2022. One of their reps at a kiosk outside The Venetian offered us free tickets to attractions if we attended a presentation about Hilton Grand Vacations (timeshare junk). We agreed and the next day, we were picked up and taken to Polo Towers, where we were subjected to a high-pressure sales pitch about investing in a timeshare. That’s right, they call it an investment (far from the truth!). When we ... read more

Kristin S. 

on BBB

a year ago

On 4/6/23 we bought a Hilton Grand Vacation Timeshare. One 4/10/23 we sent a certified letter to the main HGV office in Florida. They received it on 4/11/23. I spoke with Tabitha on 4/11/23 she said I will get my down payment refund in 2 weeks. On 4/25/23 I spoke with Erin and she said I will get my refund in 14 business days. On 5/2/23 I spoke with Eric and he said I need to call the Sales Office where we bought our timeshare. I have beeb calling them for over 15 minutes and no one answers. Ww followed the correct protocol ... read more

Robin F 

on BBB

a year ago

We decided to put our trust in Hilton Grand Vacations when they told us that we needed to upgrade to not lose the status we previously had with Diamond. We were convinced this would be the best decision of our lives, especially since Hilton has a reputation for being such a great company. They told us about the many benefits we can gain just by being a member with them, but we now realize that it was all a lie. Originally, we only had enough points to take one vacation a year. However, they told us with this membership we we... read more

Jason P 

on BBB

a year ago

Hilton Grand Vacations was the worst experience I've ever received with making a reservation at an hotel. I was contacted by Hilton during the Christmas holidays for an offer by Hilton Grand Vacations. I accepted the offer and made travel plans over the holidays. Now, 5 months later... I take the initiative to contact Hilton to get more information on my trip. They have the audacity to tell me that they canceled my trip and didn't think to notify me of the cancelation. All I was offered was a refund and no sincere apology. I... read more

Derondo W 

on BBB

a year ago

We are so disappointed with Hilton Grand Vacations and regret ever taking advantage of the “Mini vacation” that was offered to us. Even that process in hindsight was misleading; talking about having access to Disney and Universal as if they were affiliated with them in some way. (They aren’t, by the way). When we attended the required presentation, we were told the following complete falsehoods. The first that stands out, is that this quite expensive investment would increase in value. It has no actual value outside of the i... read more