The Modern Honolulu

James S 

on BBB

2 years ago

!!!! THIS IS A WARNING FOR ALL PEOPLE WHO ARE TARGETS FOR HOLIDAY INNS MANIPULATIVE GAME!!! Holiday Inn told us we would be attending an “informative seminar.” If the workers use these words around you, run in the other direction. Because we fell for their game, we spent around 4 hours under intense pressure to purchase a timeshare with them. All the glamour they told us about, like getting vacations easily and cheaper, this being an investment and it basically paying for itself were all lies. Over $2,000 and almost 2 years ... read more

Werlaine B 

on BBB

2 years ago

My credit was ran without my knowledge, especially after I specifically told them to not run my credit. They had a lot of unethical practices and the finance guy Fabien is a liar. 

Shannon J 

on BBB

2 years ago

Second part of my review When I booked they kept telling me that the the doubletree was the only hotel left. They end up waving the 150.00 fee and I told them I want more points so they increased my 15,000 to 30,000 points and I’m able to book somewhere else when I’m ready to book again. Never again I will stick with just Hilton and not HGV. How do they expect for you to purchase a timeshare but you put your people in a raggedy hotel or resort. I wish I could upload pictures. We got there in the 18th and left on the 19th of ... read more

Marilyn G 

on BBB

2 years ago

I am extremely upset with myself for even taking the time of day to take this soliciting call but I thought, hey, let me give them a change. What a joke! The sales person lied about almost everything. I was told that I would get accommodations for 4 people to include my 2 boys, resort fees would be waived, no parking fees and several hotels to chose from. I called to make my reservations today and I chose the Tuscany Hotel initially but she said they could NOT accommodate 4 guests. She said that they only way I can stay at t... read more

Xavier C 

on BBB

2 years ago

This is nothing short of a scam. The guy on the phone was truly lovely and made it sound amazing. I’m from NYC so I don’t easily trust sales pitches. I asked when I could book the vacation and specifically said that I wanted to use it during the first two weeks of September to take my grandmother to Hilton Head for her birthday and reiterated several times that I wanted to ensure that I wasn’t buying something that I could not use. He reassured me that “this is not a scam where we make you promises just to get you to buy som... read more

Michael W 

on BBB

2 years ago

My wife and I attended a presentation for a time share At Waikoloa Grand Towers Hawaii April 18, 2023. We attended a presentation which took nearly three hours. I made a decision to not buy at that time, however, in leaving, another offer was made by the VIP service. My wife looked unhappy, so I decided to do it. After we got back from our trip and looked at all the money spent, I decided to nix it. I called a representative in Orlando and told her that I would like to cancel any future presentations She said, that's fine, h... read more

Susan C 

on BBB

2 years ago

I purchased a vacation for $225 to Las Vegas before Covid. I was not able to travel to Las Vegas. I asked if I could change the location of my vacation. They said yes. So with that knowledge, I started requesting dates and different locations. The response I would usually get is... "there are no available rooms". Now there is extra fee to extend the vacation date or else lose my $225. THEY WOULD GET NO STAR FROM ME IF ALLOWED. 

David S 

on BBB

2 years ago

[My personal opinion] RUN AS FAST AS YOU CAN away from this SCAM!!! We purchased a three nite stay at a certain hotel. It was a great value. The only catch is that you are required to attend an EXTREMELY PRESSURE FILLED sales pitch for a timeshare. During the meeting, three separate sales consultants talked in vagaries & circles with NO SPECIFITY. As an attorney, I asked to see & review the contract & purported "deed". One of the managers responded that I was giving him a hard time & he would show us the paperwork ONLY if we... read more

Julia W 

on BBB

2 years ago

Hilton does NOT HONOR their word! I was promised when I bought my vacation package that I would receive 50000 bonus points upon completion of the sales presentation. After my trip I checked my account, no points. Okay no problem, it takes several weeks for the points to show up. A few months later I saw they gave me 15000 points. I thought that must just be for the stay and the rest are still coming. They never showed up in my account. I called to let them know they still owe me 35000 points and they said they gave me 15000 ... read more