The Modern Honolulu

Kanesha W 

on BBB

a year ago

Horrible service for a Hilton Diamond member that has spent thousands of $$$ with Hilton. I purchased a HGV Package in 2021 and was unable to travel due to COVID, family medical issues, and deaths in my family. I tried to use my vacation package before it expired, but was unable to use the package because my husband is unable to travel due to medical issues. I relayed that to the representative and was told I would have to pay $500 dollars if my husband did not attend the 90-minute presentation, oh and I also lost 100% of th... read more

Bruce D 

on BBB

a year ago

I was approached with option of prepaying for a vacation package at an amazing discount and 50,000 points. I finally booked my prepaid vacation and when I get there everything was half of what I was told. From the beginning all the way to the booking I was told accommodations would be for two couples and then I get to the room there is 1 bed and not even a couch and then I’m told that I would have to pay for an upgrade to accommodate two . 

Sade H 

on BBB

a year ago

I wish we never got involved with Hilton. The red flags started waving vigorously the moment we agreed to a seemingly harmless 1-hour presentation, promising us 10,000 extra Hilton points and a free vacation to any destination of our choice. Little did we know that this decision would lead us down a treacherous path of deceit, high-pressure sales tactics, and a distressing lack of transparency. What was supposed to be a brief hour-long presentation turned into an unending ordeal that consumed more than three additional hours... read more

Jason S 

on BBB

a year ago

Hilton Grand Vacations, what a name! There’s ABSOLUTELY nothing ‘Grand’ about them. They’re like a pyramid-scheme, minus you selling their products for them. They get you into thousands of dollars of debt and will also willingly falsify information just to get you to sign their contract. We were pitched a 2-hour presentation, well in reality we were there 4 times that amount of time and were told we’d have “all-inclusive” resorts available to us whenever AND wherever we wanted! Everything was a lie, and the magnitude of the ... read more

Keith B 

on BBB

a year ago

I have been a Diamond-Hilton member for many years. Hilton Grand Vacations or whatever they are now, is a farce of a company. From the supposed 2-hour presentation to the salespeople that deceive you, to the irritation that follows, I have never been more frustrated. The presentation was 4 hours long. It took so long they even paid for an **** so our teens could come to the presentation and wait for us. This is a scam! Do not fall for it. They put a tremendous amount of pressure on you, they hold your driver's license hostag... read more

Ken B 

on BBB

a year ago

Terrible company to do business with. Purchased a time share for $33,000 and three months later, they tell me it is only worth $3,000 - $4,000. Talking about fraud, selling something that is not even worth half of what you pay for. Their own website indicates to be watchful of resale companies that have fraudulent practices, when they themselves are committing fraud. Buyer beware! 

GENAVIEVE R 

on BBB

a year ago

My experience with Hilton Grand Vacations and their timeshares has been a complete nightmare. Their aggressive and deceptive sales tactics, coupled with a lack of transparency and disregard for customer service, have left me deeply disappointed. I never would have imagined the Hilton brand being so lousy. When I made the mistake of agreeing to buy a timeshare with Hilton, I was not fully informed about the terms of ownership, including the permanent nature of the timeshare and the annual increase in maintenance fees. The ben... read more

Steve and Maria M 

on BBB

a year ago

After 25 years, we have had it with empty promises and rising fees! Our goal, in the beginning, was to be able to take a vacation whenever we wanted. Come to find out regardless of what level you purchase or upgrade to, the availability is never there. We were promised, year after year, we would get affordability and availability, which we have never seen. At the last MANDATORY meeting we voiced our concerns about the rising cost and scarce availability. We were promised that if we upgraded it would not only help reduce the ... read more

M. H. 

on BBB

a year ago

Less than 1 star. I accepted an offer for a 4-day / 3-night stay at a Hilton Grand Vacations Club resort PLUS $249 Cashback, and $100 Spend-A-Night-On-Us Certificate. I selected Las Vegas as my destination. As part of this promotion, I was required to complete a two-hour sales presentation, which was scheduled for June 28, 2023, at HGVClub in Las Vegas, NV. I was greeted by Pete, who explained that I would sit through a group overview of the properties and then I would meet with him to discuss the details of the offer. Once ... read more