The Modern Honolulu

Denise V. 

on BBB

2 years ago

Hilton Grand Vacations has pinned us down on a useless timeshare contract. This entire process has been 1 massive lie after another. Everything about Hilton Grand Vacations is one big bait and switch. They offer you ‘free gifts’ in exchange for your soul, and endless generations of maintenance fees and “other special assessment fees”. This is NOT worth whatever ‘free’ gift they’re offering. My son went with me, and they got him on the hook for this loan as well! How incredibly wrong on Hilton’s part. Who wants their child to... read more

Tamara J 

on BBB

2 years ago

This is a scam! Do not fall for it. They put a tremendous amount of pressure on you, they hold your driver's license hostage and force you into this agreement. Then forget about canceling within 30-45 days. The numbers they give you never get you anywhere. They pretend your account doesn't exist. Then you get a bill foe maintenance fees on a membership that you can't even use. If you don't pay the fees, they will put a foreclosure on your credit. This is nothing but a scam! 

Sandrilia H 

on BBB

2 years ago

Take this review as a warning to avoid buying a timeshare from Hilton Grand Vacations. This is not an honest business and just by seeing what everyone else is saying, this is a well-organized scam. For starters, timeshares aren’t going to save you any money compared to booking a traditional hotel, at least not with Hilton. They are very persistent when they sell you this junk and there’s a reason for that, it’s all a swindle! Once you buy a timeshare with Hilton, you’re stuck with it for life, not just the timeshare but the ... read more

Karen S 

on BBB

2 years ago

I am very upset that I have been waiting for my refund since February 7,2023. I was told it takes 8-12 weeks. Still I did not receive refund so I called back May 8,2023 which ask to speak with supervisor and I was told supervisor would contact me by end of business day. No one contact me so I called back on the May 10,2023 I was told the same thing and again no one contacted me. I called again on May 12, was told check was process and I should receive it in 14 days. Here it is today is May 26,2023 and still no check, so I ca... read more

Trevin T 

on BBB

2 years ago

Stay away from these scam artist. Made promises of gifts and free vacations but, when I told them I don't use credit cards they gave me nothing but an attitude and no apology for their mistake not mine. When they ask if your interested, just say NO!!!! 

Rochelle A. 

on BBB

2 years ago

For the last 17 years, my family and I have been victims of Diamond’s convoluted timeshare scam and we have had enough! We have been to presentations all across the country and all of them are the same. The staff pressures and manipulates you for hours, they lie, they convince you that what you were sold at the last presentation was not enough and they offer to “help”. We’ve been told we could rent our points for income, which is not possible, especially when we barely ever had enough points for our own vacations. The point ... read more

Avi K 

on BBB

2 years ago

Terrible Experience - Unauthorized Reservation and Poor Service I am utterly disappointed and appalled by the horrendous experience I had with Hilton Grand Vacations. I feel compelled to share my negative experience publicly to warn others about the lack of professionalism and disregard for customer satisfaction. To my absolute dismay, a reservation was made on my behalf without my consent, completely violating my privacy. Instead of honoring my request for a Hilton vacation package in Las Vegas, I was left dumbfounded when ... read more

Bill N 

on BBB

2 years ago

On June 14th, 2022, Hilton Grand Vacations robbed us of thousands of dollars by manipulating us into signing a contract with them! We were told we could take endless vacations with them and when we weren’t using it, we could make money by renting it out. However, we found that to be false information. They’ll tell you, it’s a short meeting about 30-minutes or so, but nope, once again another lie, we were there for 4 ½ hours. The closing officer couldn’t stop talking about what an amazing investment we were making and tried b... read more

Kari S 

on BBB

2 years ago

What a scam at least in Cabo. We sat through a presentation as diamond owners and they offered a 5 days fixed rate visit. We bought and it has now been over 6 months since they were supposed to send us this package. I called the 800 number and they have no record but my credit card was charged and I have the contract. Avoid Hilton Grand Vacations at all COSTA.