The Modern Honolulu

Kayla S 

on BBB

a year ago

Terrible customer service. Horrible way to start a vacation. I’m completely dissatisfied with the checkin process. The front desk agent was telling me different information and pricing than what I was told over the phone before booking. I ask to speak with a manager and the manager customer service was worse than the representative. First thing the manager states is that she is counting money and left two employees to watch the money so she can tell me what she told the representative to inform me. I had to call customer ser... read more

Marilynn H 

on BBB

a year ago

I wish there were negative stars to rate them! I feel I've been violated! We wanted to think about what they offered and respond within the next few days but were told they were sure what they were offering would be available and encouraged us to sign. We made it clean that the main reason we were interested is that we stayed in St Louis MO frequently due to doctor appointments and travel (we live over 2 hours away). Now I find that HGV is for resorts. There are no resorts near our hospital or airport. This has been frustrat... read more

Sybil R 

on BBB

a year ago

I paid $169 for a 3 day stay in whatever resort if I only sit through a 2-hour presentation. I figured sure, but I didn't set a date because honestly, I have a busy schedule and still have to pay for a plane ticket. I figured eventually I will get around to it since I have a year to schedule it. Well, let me tell you, those Hilton people don't let you forget it. You want to talk about stalkerish behavior! They will not stop calling me like I owe them money! Did you forget, I already paid! It is unbelievable when I answered t... read more

Laura W 

on BBB

a year ago

We have requested a release of our contract with Diamond Resorts due to their misleading sales tactics and disappointing experiences with their properties and personnel. We received a call from a Diamond representative who basically said there was no way out of the contract unless we paid our contract/loan in full. I was crystal clear, we wanted nothing to do with Diamond and promised I would research ways out. To my dismay, every review site is littered with negative reviews of Diamond resorts and many of the reviews read j... read more

Laura L 

on BBB

a year ago

Laura L. Was offered a 5-night vacation in HI but no dates were available in the summer which is the only time I can travel. When I suggested I could wait to travel until next summer, I was told no dates were available then either, a full year away. When I put the deposit on the "5 free nights", I had no idea of the limitations and restrictions on traveling that were in place, as these were never explained. Hilton Grand Vacations took my money but didn't provide a product in return. We used to call that stealing. P.S. Why do... read more

Rasheeda B 

on BBB

a year ago

This Diamond issue has been a total nightmare. They talked us into this purchase with promises for accommodations for the whole family but we never found anything that suits our needs. The availability is terrible and nothing like described. We were also promised great deals on flights through their program which was complete lie as well. It is much better to pay out of pocket for this. Back to *** *** for us! This is a total scam and buyer beware! We are now fighting to even get responses from Diamond trying to make this ri... read more

Amanda G 

on BBB

a year ago

Diamond Resorts timeshare sales people took advantage of us who were under pain and duress to get us to sign a contract; a contract that those same sales people completely lied about. Upon bringing this up to Hilton sales management (Hilton has purchased Diamond Resorts,) who supposedly could help us, they never acknowledged the lies we were told and the duress and anguish involved with us ending up with the timeshare. We will never step within 10 feet of a Hilton/Diamond property again. In fact, Hilton/Diamond has tainted t... read more

Chantel B 

on BBB

a year ago

Our relationship with Diamond Resorts started out on a rocky road and turned out to be a complete disaster. In less than 2 years, we have discovered a multitude of lies, manipulation, and a breach of our consumer rights. During the presentation, they effectively held us hostage until we made a purchase. They took our drivers licenses at check in and refused to hand them back until the presentation was over. They advertised a no pressure/no obligation 90-minute tour and after 2 hours we tried to leave, but apparently time doe... read more

Keith R 

on BBB

a year ago

Hilton Grand Vacations is beyond manipulative and vindictive!! They told us to falsify our income and told us we’d have DISCOUNTED ACCESS TO EVERYTHING DISNEY RELATED. I sure bet, Disney would LOVE to hear about this, and how another company is luring people in with such blatant lies about giving access to their theme park as a selling point for a timeshare! We were told this ‘Meeting’ would take 1-hour; yet we were there so long that we were told to come back the next day to finish the contract signing. Spending 9 hours on ... read more