The Modern Honolulu

Joshua R 

on BBB

a year ago

My wife and I purchased a timeshare during our vacation in Myrtle Beach in 2017. We were hoping for a pleasant and relaxing experience, but unfortunately, things did not turn out as planned. The sales team took advantage of us, which was very disappointing. As a Staff Sergeant with the United States Marine Corps and a volunteer firefighter, I value honesty and integrity, and I regret that we were deceived and misled by HGV. We were approached by a representative who offered us 50,000 Hilton Honors points in exchange for a on... read more

Mary Ann J 

on BBB

a year ago

What a scam. I was offered a package of four nights at the Hilton, a four-day cruise on Royal Caribbean, and 15,000 Hilton Points. When I called the reservation number I was told that you would need to attend the Hilton first; go to the presentation; and, then you would get a certificate for the cruise to use at another time. This was not how the package was sold to me. I was told by the sales agent that I could stay at the Hilton before or after my cruise. She even went over the properties with cruise ports. I was told that... read more

Robert J 

on BBB

a year ago

Following the initial pitch, we were taken on a tour of the property, which boasted a lovely view overlooking the pool and beach. When we returned to the unit, the financial manager joined us. He presented various options and made it sound like he could save us money. However, as I had some reservations, I requested to review the purchase contract overnight and inform them of my decision in the morning. To my surprise, I was flatly denied that opportunity. The salesman insisted that I couldn't read the contract before making... read more

G. B. 

on BBB

a year ago

Unfortunately, the HGV Max experience is made to sound good by smooth presenters and slick reps but is devoid of value. As a disappointed member, I regret falling into the membership trap. Availability & where you can travel are misrepresented & availability in average resorts is limited at best. Even when you can book, you will be hounded by customer service to meet & discuss “changes to your customer agreement”. This is another misrepresentation- the only objective is to pitch an upgrade. Locations are limited, facilities ... read more

Mindy S. 

on BBB

a year ago

I fell for the high pressure misrepresentations of the sales rep. Normally there is at least a two day window in which you can rescind a contract, but I was told that was impossible. I got conflicting information every time I tried to contact this company. I don’t trust them. Desired resolution: a refund of the $224.87 that I was stolen from me. 

Donna F 

on BBB

a year ago

I would give -100 stars if I could. This company is awful!!! DO NOT BUY INTO THEIR VACATION PACKAGES/TIME SHARES. My husband made the biggest mistake of his life when he made this decision. They lie constantly and are nothing but scammers! We have been fighting this god forsaken company for a good 2 years now and we just want out. It's a new lie everytime we turn around. At this point we are looking at opening a lawsuit. Hilton Grand Vacations is the biggest SCAM/*** company I have ever had to deal with. 

Michelle L 

on BBB

a year ago

Hilton Grand Vacations scammed us after we told them we were not interested in a timeshare, and conveyed to them how we were scammed by another big timeshare company. We were reassured Hilton was different and our experience would be the opposite of what we’ve experienced before. In the end, it was the same thing! Our Rep at Hilton also informed us, if we were unsatisfied at any point, Hilton had a buyback program. This lowered our anxiety levels, so we decided to give them a chance, but it turned out just like our other tim... read more

Craig B 

on BBB

a year ago

My wife and I were lured into a devastating trap by Hilton's deceitful timeshare sales tactics. A cold call offered a free stay in Florida to attend a sales meeting, where we were misled about luxurious vacations and potential profits. We bought a package, hoping for travel opportunities, but availability was a constant struggle. Our sales rep vanished, and her replacement pushed us to upgrade during an owner's update in Vegas. We fell for it, but the promises were empty, and we were locked into a predatory contract. Shockin... read more

Bianca C. 

on BBB

a year ago

If I could give 0 stars I would! Don't every buy any marketing or sale packages or anything from this company. They are terrible at training their employees and they will treat you like crap. They will try to charge ridiculous fees and they don't uphold anything that their employees tell you. This is the worse company and I will never stay or book with them again!