The Modern Honolulu

Bradley R 

on BBB

2 years ago

Hilton is amazing at giving you misinformation to solely benefit themselves. They told us a pack of lies as follows 1. We were told that the properties available were exclusive to timeshare owners. Not only is this blatantly false, but it is also in fact MUCH cheaper to stay at their properties without ownership. 2. With a membership we would have excellent availability. 3. We were told that the purchase was an excellent real estate investment and a hedge against hotel costs. 4. We would receive tax benefits by purchasing a ... read more

Jeff G 

on BBB

2 years ago

Originally, I was a Diamond Resorts owner. However, in 2021, while on vacation, I was asked to attend a short presentation to talk about the merger with Hilton and how this would impact my membership. This meeting was filled with lies, manipulation, and high-pressure sales tactics, designed to get me to upgrade this membership into the “Hilton family”. Since Hilton was a name that I believed stood for integrity and quality, I felt that this was a benefit to my current membership and something that I should not pass up. Howev... read more

Noel B 

on BBB

2 years ago

In 12 YEARS, we’ve only been able to use our unit with Hilton Grand Vacations 14 total nights due to shockingly scarce availability!! How absolutely atrocious! We were swindled by HGVC salesman Brooke Russell into buying a timeshare unit costing more than $50,000!! That’s an actual House Down Payment! We were lied to and told it would only be $15,000, but what we were not told at that time was, with the APR and the Maintenance Fees, we’d be paying almost triple what we were originally told this would cost us!! He also took o... read more

Grace A 

on BBB

2 years ago

I recently purchased a Diamond Resorts/HGV timeshare. It's all a bait and switch scam. None of the sales pitch/verbal communication or documents match the contract. I was to pay $641 for 2023 maintenance fees (as my dox say) and got a bill for $1773. I was told during sales and financing I could Sure pay monthly payments for the maintenance fees and now am being told that isn't available until Jan. 2024????? DO NOT LISTEN to the hours of sales pitches. 

Denise D 

on BBB

2 years ago

Wish there were negative stars. I’d give at least -10. HGVMax is such a waste. My husband and I bought into a deeded timeshare several years ago and was perfectly happy with working with Interval International to exchange and go anywhere for a minimum cost. Had some fantastic trips. Then Diamond resorts took over. More money was required they said to take full advantage of all benefits. We invested again. Horrible!! We now had 2 separate maintenance fees. One for the deeded property we owned and one for the points we purchas... read more

Jason L 

on BBB

2 years ago

When I went to the orientation I was pleased with what I have heard and the offers, I sign up for it until I was at the closing and able to look at the contract, and it is a scam the minute I saw it. First, the Maintenance Fee has no cap, it is like writing a free check to them every year at whatever price they set, currently, the maintenance fee is +/_ 2850ish, and I can tell you by next year it will be above 3,000, and by the time you pass it on to your kids, they are looking at a fee of over 4,000 a year. Second, this is ... read more

Andrew H 

on BBB

2 years ago

We attended a presentation back in September of 2022. We ended up purchasing after being there for 6hrs. We were told there was only an HOA and maintenance fee at the beginning of the year. Well, we paid that in January of this year and then in March we have to pay another maintenance fee. These people are liars and very fraudulent. Please be cautious of anything you sign with these people. We are currently trying to exit our timeshare and come to find out there are many people just in our area that are having the same probl... read more

Jana J 

on BBB

2 years ago

If you're considering purchasing a timeshare from Diamond Resorts, now Hilton Grand, be prepared to be scammed, deceived, and harassed by their sales staff. My experience attending their meeting on August 29th, 2020 at the Embassy Suites in Kansas City, Missouri was a nightmare that I wouldn't wish on my worst enemy. They pressured us into buying as a way to earn rental income, but this was an outright fabrication. We repeatedly told the sales staff that we had no interest in purchasing any more timeshares, and that we were ... read more

Larry M 

on BBB

2 years ago

To make this short, “THIS DEAL IS A SCAM”! Don’t buy into it. We’ve been members for about 5 years and we’re ready to sell our shares, but after contacting them several times the people from there told my wife, WE’LL GIVE THIS TO SOMEONE ELSE”! Who the hell is that person! We have had no response whatsoever! We’re pretty pissed about the whole situation!!! It seems like this is a take my money and run! IF ANYONE IS CONSIDERING BUYING INTO THIS SCAM, REMEMBER THIS, NO, NO, NO, NO, DON’T DO IT!!!