The Modern Honolulu

Siobhan M 

on BBB

2 years ago

Hilton Grand Vacation is a scam. I was called by them with an offer of a discounted vacation and all I had to do was sit through a presentation! They were quick to take my money, and then I planned my vacation but upon going to the presentation. I filled out a form that asked my marital status. I was then informed that I was not eligible to go on the presentation. making the hotel that they put me up at three times the amount of money, I would never have taken advantage of this opportunity. If they were upfront, they were no... read more

Joanna T 

on BBB

2 years ago

I went to Las Vegas for my son’s 21st birthday and all we wanted to do was celebrate and have a good time. Hilton Grand Vacations offered us a $100 gift card to attend an update meeting, so we agreed. In this meeting they aggressively piled on the pressure on us to buy more points. We repeatedly told them we did not want to do that, yet they would not take no for an answer. They boasted about the additional “benefits” we would get if we purchased more points, yet we haven’t received a single benefit from Hilton, just bills i... read more

Michelle K 

on BBB

2 years ago

So disappointed with our experience. We are loyal Hilton guests but after this past sleazy experience I think Marriott may get our business. We went thru the sales pitch which was fun and a great experience and left us wondering if we should purchase a package of points...but based on the experience since we definitely made the correct decision not purchasing! To book the "free" 7 night stay you need to authorize a $100 charge to your credit card, mail all the paperwork in, wait for 45+ days for processing and finally they w... read more

Maria K 

on BBB

2 years ago

Unfortunately, I have nothing good to say about Diamond/HGV. For 3 years now, they continue to take my money and give little to nothing in return. The only thing I have consistently gotten from this company are the bills! So much information about my ownership was left out or the sales rep lied about it. At first, my sales rep was very friendly, but when I started turning down her offers, things changed and she became very rude. She would not let me leave the presentation until I signed a contract. I was supposed to pay $23,... read more

Atira J 

on BBB

2 years ago

As a nurse, I spend a lot of time in upsetting situations, so dream vacations at a decent price was very appealing. If only I had known what I was really getting into. Dealing with Hilton Grand Vacations has been the LEAST relaxing thing I have ever done. Everything I was told from the beginning was untrue. The salespeople had no issue with tricking me and lining their pockets. When HGV took over Diamond, I was told if I did not upgrade, I would have to pay for increasing maintenance fees and renovations on an old property. ... read more

Candrice A 

on BBB

2 years ago

I called the representatives are very rude. the young lady who answered over-talked me. I was transferred to several departments and couldn't get any help with my booking. No one stops to listen. When asked are my call was recorded the rep hung up in my face. I'm a long-time member of the Hilton hotel chain. I will never book with HGV seeing as it's all about the money no one cares about your actual needs for the vacation. It doesn't have to be so hard to become an owner or member. I'll find a new timeshare after this experi... read more

Willie and Florence B 

on BBB

2 years ago

We purchased a VIP membership on January 9, 2023 and canceled it within the correct timeframe on January 17, 2023. No acknowledgement. I called on 2-7-23 and was told someone would contact within 7-10 business days. No contact. I called again on 2-21-23 and emailed.. March 6 received email there was a problem making the refund. Our credit card number had changed but our bank said there still should be no problem for the credit to be issued to that card. I called HGV again March 9 and was told that if the refund could not be ... read more

Donald W 

on BBB

2 years ago

Hilton made us think we would have access to these exclusive offers. They made us feel special and in reality, we are just a pawn in their big scheme. Here are some examples of the “exclusive offers” that ended up being lies: We would be part of an elite and exclusive club for owners. When trying to book we discovered that not only are the properties not exclusive to Hilton owners, but it is also far more expensive than booking their properties with online travel websites. We would own real estate that would increase in valu... read more

Christyne D 

on BBB

2 years ago

I booked a Hilton Grand Vacations special package for New York City last year with the understanding that I would sit through a 2 hour time share presentation. What I wasn't told was that I could only use the package when a timeshare presentation was available at only 2 NYC properties and just told availability was 5 months out! Out of the dozens of Hilton properties in NYC, they could not offer me one property for my deal because no timeshare presentations were available at my preferred dates 2 months from now. THIS PACKAGE... read more