The Modern Honolulu

Kathy E 

on BBB

2 years ago

My husband and I attended an HGV sales pitch yesterday. We were prepared for it to be high pressure. BUT, the salesman (Ty, in Gatlinburg) was horrible. In response to hearing where I work, he told me he has serious issues with the Department of Children Services (not where I work) because they didn’t take his 10 children away from his ex-wife. When I made a minor math mistake in my head, he commented “I guess you’re hiding a few blondes up there.” My husband used a calculator at one point and Ty said “that makes me question... read more

Michelle A 

on BBB

2 years ago

I was promised that I would be staying a different hotel than what I was booked at. The only reason I moved forward and paid for the package was due to being promised to stay at a certain resort. I have talked to several different staff representatives and they have told me the property I was promised is booked for the dates I am going. I already purchased my flights and find it terrible customer to be promised one thing and even saying it was on a recorded line. I feel lied to and they just told me one ring so they could ge... read more

Kanesha C. 

on BBB

2 years ago

We were offered a trip to Las Vegas by a representative of Diamond Resorts in exchange for joining a 90-minute presentation when we arrived. The offered us additional gifts, transportation, and meals, despite declining a few times, we finally decided to take them up on their offer. At that point nothing seemed nefarious, but it was all just a part of a well-orchestrated plan to get us entangled in an expensive and practically useless timeshare. What was presented to us is absolutely not what we are actually getting. Diamond ... read more

Amanda G 

on BBB

2 years ago

My husband and I came to the Polo Towers location to attend a presentation on their timeshare vacation packages. We were interested in going because we had just purchased one from another company and we wanted to see what the Hilton had to offer. Everything was fine at first but then I noticed the “counselor” we were assigned to was acting strange. Right away she had started asking questions about our age, (my husband and I look younger) and then she started making strange comments. For example, she kept mentioning how my we... read more

Joke A 

on BBB

2 years ago

A lot of promises were made by Hilton that were unfortunately not met. They said we can make money off their real estate investment contract by renting it out to other people. That is not possible. They also claimed it would increase in value and it would be easy to resell. It is, in reality, worth NOTHING. You can’t book a vacation because no one can be bothered to teach us how to use this convoluted points system. The told us they had a buy back program which helped ease us into making the purchase, but what do you know...... read more

SHIKA S 

on BBB

2 years ago

Had the most horrible experience at HGV Las Vegas. We purchased a timeshare and during the presentation our sales rep was extremely rude. He left halfway (in 50 mins) saying he does not have all day to sit with us and he was sure we were not buying anything. We were keen to purchase the 10K package where points get credited alternate year. He kept showing us places in Hawaii and we told him to show us options in Cancun for Thanksgiving 2023 since we recently visited Hawaii in Dec 2022. He snapped and walked out. Extremely in... read more

Patricia O. 

on BBB

2 years ago

Swindlers, hustlers, and snakes! Hilton employees have no scruples and no heart. Over the past 6 years, my husband and I have spent about $200,000 and have nothing but disappointment to show for it. We have upgraded 3 times this year for the HGV Max program and were promised better vacations, more availability, and better-quality accommodations. All bull! The last upgrade was because we were told the one that was sold to us prior was “junk”. This time, we’d get more modern properties. We should have known something was fishy... read more

Chad S. 

on BBB

2 years ago

In October 2021, I received an unsolicited phone call at my home offering a short trip to Las Vegas for a reduced rate, with the requirement of attending a short, two-hour presentation on the advantages of Hilton Grand Vacations ownership. Little did we know that day, that we would be here today writing this review to warn others about the fraudulent actions coming from them. They held us hostage in this sales presentation, even after rejecting their offer 4 different times. We were there and being worn out by their salespeo... read more

Benneth S 

on BBB

2 years ago

I attended their “presentation”because we of the preview paying lower rate package and was promised to get a $100 gift certificate which they did not gave us after we declined the offer, the sales rep even pushed too hard that she made me apply for a credit card that I do not even want to use or accept, I felt being pressured and pushed with that act, Hilton Grand Vacations should bot do business like this. I am glad I did not sign up after seeing comments from buyers and non buyers. I hope I still get the $100 gift certific... read more