The Modern Honolulu

Cheryl W 

on BBB

2 years ago

Just sat through a 3 hour sales pitch to learn that our Elite Premier status with HGVC is worthless compared to the “new” offer of buying into The Hilton Club in NYC which offers much higher HHonors point conversion values. We were also told that there is absolutely no way to get out of the two international properties we own as they have no value towards a trade into “The Club”. We feel we have been sold a bill of goods from HGVC and have no recourse, ownership costs a fortune and the customer service is non existent. Not t... read more

Christian B 

on BBB

2 years ago

I have been trying to reach someone in the HOA for 3 weeks now about my maintenance fees. If I'm lucky to get someone on the phone at all, they route me to HOA (yeah right) but no one ever answers yet I'm supposed to fork over almost $1400 for inventory that's never available as this company promised/promises . It was decent the first few years, now the availability is 0 and the customer service is horrible or nonexistent. This is about the closest thing to Extortion I've ever experienced. As owners we bought into something ... read more

Brandy P. 

on BBB

2 years ago

I wouldn’t even give them 1 star if possible! We just stayed there for our delayed honeymoon from January 23-Feb 1st and checked out days early! For several days they had NO hot water in the winter time and the last day no water at all. No curtesy call that it would be shut off nothing. Not to mention when when checked in there were already people in our room. They gave someone else the same room. We called multiple times about the hot water and they told us it was hot. Clearly because it was a Friday night they didn’t want ... read more

Myriah S 

on BBB

2 years ago

Just as an FYI... My fiance got so much anxiety from the amount of pressure these guys put on him that he ended up taking it out on me. That's correct he hit me multiple times because of the anxiety he felt from them. He even did it while we were in the office of the resort, slapping me super hard across the face because of what they were doing to his anxiety. We did not purchase the time share. And I'm glad we didn't. But I really could have done without the abuse that this company and their pressure just put me through. An... read more

Mary B. 

on BBB

2 years ago

Stay away from Hilton Grand vacation/Diamond resort. They have completely lied to us. Many of the selling points we were told were lies. For example, we were told that our maintenance fees Might increase by 1% annually but our last bill shows an increase of 8%, with signs it will only co ntinue to rise. This new upgrade with Hilton would give us the opportunity to book anywhere at any time with near certain availability. Unfortunately for us, we never had any luck booking on our own terms. Most of our stays have been through... read more

Tameka W 

on BBB

2 years ago

This is the absolute worst timeshare you could ever invest in. They’ll lie, and make a bunch of false promises to get you to purchase then bill you for every bogus fee they can create on top of the maintenance fee. The worst thing about this timeshare is the fact that they are knowingly selling timeshare that are barely worth 10% of the purchase price. This should be against the law. They need to be investigated and prosecuted to the fullest extent of the law. 

Joseph L 

on BBB

2 years ago

I wanted to share my experience of buying and trying to book the marketing promo Hilton Grand Vacations are running ($249 for 3 nights). I am a Hilton Honors Diamond member who they asked if I would listen to a "deal" they have for me. I did and purchased after the HGV rep stated I would received a 3-night/4-day One BR Suite. I asked many times if it was a suite or hotel room, he said suite. A few hours later I called to book the suite and was told, it was a room only, but they did say "sometimes" a HGV rep will put in the n... read more

Jessica C. 

on BBB

2 years ago

The Hilton Grand Vacations timeshare approach is that everyone should use their precious vacation time to relax, enjoy time together, and create family memories. I was sold on this idea. I loved that thought. I needed this for me and my children! Fast forward 5 years…we still have not been able to use the program, have experienced zero rewards, and still owe thousands of dollars for something we have never and most likely never get to use. The monthly cost and annual maintenance fees alone have prevented me from even attempt... read more

david b 

on BBB

2 years ago

I called yesterday to book 5 nights in Cabu Azul in May, was told the entire month was unavailable. Thought that was unusual but with Covid what has been normal isn't always now. So booked my trip for April and had to get a blocked view room as I was told thats all they had. Imagine my surprise when I then went on Expedia and saw there were rooms available in May with an ocean view! And the kicker is it was cheaper through Expedia than the maintenance fees I pay. But even at that I would have been ok with the price differenc... read more