The Modern Honolulu

Suzanne M 

on BBB

2 years ago

We have owned our Hilton Head time share for over a year. So far we have not been able to book a week outside of our home week in 2022 or 2023 either via the app or via phone. 

Sameera C 

on BBB

2 years ago

If you are expecting Hilton Grand Vacations to be worthy of a positive review, think again. We reached out to the SVP of Sales Operations demanding to be released from a contract with the company that was totally based on false information, omissions of documents, and information required by law to be disclosed. The salespeople spent their time spinning tall stories and over valuing a massively overpriced product, that no one can accurately explain how to use. We were told we would have the ability to, "use the timeshare any... read more

Brenda B 

on BBB

2 years ago

We attended a 6 hour presentation before we purchased our HGV time share. One of the things that was very attractive to us was the fact that the maintenance fee "would never go up." We are about to pay out 2nd maintenance fee and it is $40 higher. When I called they stated it will most likely go up every year. When I buy something I don't like to be lied to. Give me the correct facts and then let me decide if I want your product. 

Timothy K 

on BBB

2 years ago

I was called out of the blue and experienced a predatory selling experience. Based off the reviews here I would not want to purchase a property. I also am reconsidering my future hotel choices. I never had these issues with Marriot. 

James S 

on BBB

2 years ago

My experience and the other reviews are compatible with Hilton's having made a decision to buy a competitor & drain it, and are doing a good job. - just a summary impression from: an invoice seeking $10,534 maintenance fee for 2023 due soon so resolution required; an phone offer/interview that declined my request to record, ignored my pre-discussion requests and informed mid-way this was a one- time offer, ending in none of the potential values re possibilities to pass on to family that I had requested info on. (copy availab... read more

Elaine R 

on BBB

2 years ago

We own two properties at Hilton grand vacation they both come with owners lounges that were supposed to be provide breakfast and evening, wine and heavy appetizers. It has been two years and neither owners lounge provide the contracted services. When you speak with Hilton grand vacations, they say they don't have anything to do with it. It is both of those facilities responsibilities. 

Mary C 

on BBB

2 years ago

My husband and I purchased a timeshare in 2016. After closing costs and fees, it was $14,620. My husband passed away this past year. I inquired about selling the property and was told the current market price is between $1,000 and $2,000, with the broker receiving $500. I also had to recently pay the yearly assessment of $1,519.19. I'm very upset, but need to get rid of this albatross asap. 

Orlando V 

on BBB

2 years ago

Sad to say, I am a Diamond owner. We just visited the Modern Honolulu Resort and attended a presentation on 12/11/2022. During the presentation we were shown some resorts that we would be able to visit. We were told that our Diamond points would be combined with HGVMAX points if we purchased more points. After listening to the presentation, we bought 3840 points for a bi-annual contract to the Ocean Tower Hawaii. We arrived home on 12/13/2022. On 12/14/2022, I tried contacting HGVMAX, HGV, Diamond, Hilton Honors, the sales r... read more

Wayne C 

on BBB

2 years ago

I had high hopes when I learned that Hilton was now responsible for Diamond. So far, though, I can't tell who is worst. I know that Diamond is the most incompetent but Hilton takes the top spot for greed. I have been trying to get out of my timeshare for more than 3 years. I hardly communicated with. Diamond is CLUELESS and Hilton doesn't respond. So...it's just evil leading the bad. I was supposed to talk to Diamond "rep" in the middle of November and after setting up phone appointments twice at the beginning of November...... read more