The Modern Honolulu

Roger 

on BBB

2 years ago

Hilton Grand Vacations Club (HGVC) blatantly lied to us not once but twice. We were misled about interest fees and costs in general. When we reached out about our concerns, every single concern was met with employees who responded very apathetically and heartlessly telling us that there was nothing they can do to address our problems. There is never any availability and when we tried to book something once, we had to pay so many fees that it basically was cheaper to just book the room separately. We have had to do our own re... read more

Mark P 

on BBB

2 years ago

I thoroughly enjoyed my buying experience. They answered ton of questions, repositioned the offer to a point-size that fit me, and I negotiated for 5x my club points in bonus points. The whole presentation took 4 hours. Not because of them, but because of me. My wife and I ventured away from the table 3 times to talk budget, planned trips, availability to travel, and for me to run numbers on my calculator. We applied for two American Express Hilton Honors cards right then (150,000 Hilton honors points), and paid for the deal... read more

Trujuan H 

on BBB

2 years ago

We admit that we were a little naïve to Hilton Grand Vacations motives at first, but now we have their number. Beware - when they offer you Hilton Honor points, cruises, show tickets, gift cards etc. in exchange for “2 hours of your time” this is nothing more than a marketing tactic to distract you from their hard-core, high-pressure sales environment. What we were naïve to was once you become an Owner; the target on your back is bigger than ever. No matter what you own, it is never enough, there is always something more nee... read more

Ronald M 

on BBB

2 years ago

Hilton Grand Vacations are probably going to end up paying far more than expected in the end for Diamond Resorts. We owned Cypress Pointe in Orlando since 1995, with Diamond Resorts. Our experience over the years saw an increase of high-pressure sales tactics, overpromising, layering on costs, fees, and astronomical interest rates. Diamond Resorts methodology appears to be one where they tell you need more, they act like you are “upgrading” and you end up just spending more for the same thing, old properties, available to th... read more

Lori B. 

on BBB

2 years ago

Purchased an HGV club membership in Oct 2022 and I am already regretting it! No customer service is my #1 complaint! Nobody knows anything about what I was promised, rates at the property websites you want are much cheaper than trying to book thru the HGV site and the dates I want are never available on HGV but available on the property website. I’ll be canceling this scam contract immediately!! 

James L 

on BBB

2 years ago

Your Review: I was a very happy timeshare owner at the Hilton Grand Vacation (HGV) Club. It was thanks to the tireless effort of many HGV employees that I was mostly pleased and getting the most out of my timeshare ownership. For those 3 years, me and my family got so much joy and fulfillment out of the timeshares that I upgraded three times. My awakening centered around a very aggressive and out of line salesperson who tried to get me to upgrade a 4th time and suggested I use my retirement funds to pay for it. I was complet... read more

Teresa T 

on BBB

2 years ago

What a Joke I signed up Nov 28,2022, and paid it off Dec 2022 and I still have not gotten my points from Hilton Grand Vacation. Lance the sales Person what a joke you will be owners in 45 day from Nov 28, 2022. Spoke to Linda ********, and I have sent over a dozen emails trying to get a straight answer. Spoke to Bruno ********* the direct so I'm told he gave us 20,000 more points but still waiting for the points I paid for not happened as of today Feb 10. Now I'm being told that the escrow closed yesterday but no points yet.... read more

MUNSURAH M. 

on BBB

2 years ago

We became owners with Hilton Grand Vacations in 2019 we’ve spent thousands of dollars and received nothing in return as far as we are concerned. We have actively pursued the cancellation of this contract and have Hilton Grand Vacations release us from this obligation, but they continue to ignore us. If ANY of these things happen to you, you know they are not working in your best interest. Do not give up your Driver’s License to them; if questioned, they will give you a “reasonable” response. Why do they need it in hand? So, ... read more

Mark P 

on BBB

2 years ago

I was solicited by Hilton Grand Vacations for their Daytona Beach Resorts Property. There 4 Day/ 3 Night package was misrepresented. They stated no restrictions, No blackout dates and/or blocked out rooms. I called the property and rooms were available. When I called the Hilton Grand Vacation Club to book the mini vacation, they stated that there were no rooms available. This package was obviously misrepresented and felt like a " Bait and Switch". I called the General Manager of the Daytona Beach Resort Property. His respons... read more