The Modern Honolulu

James S 

on BBB

3 years ago

If you think that the fact that Hilton Grand Vacations are on the up and up, because they are publicly traded, you would be wrong, We signed our contract initially prior to the split with Hilton Worldwide, so I guess this is also a statement to how they were managing the oversight of this branch of a huge conglomerate. That aside, we have attempted to try to clear the path to end our relationship with the company. We have reached out to members of the Executive Team; however, we have received no response. We are not willing ... read more

Khadene C 

on BBB

3 years ago

Hilton Grand Vacations have probably done its reputation more harm than good in purchasing Diamond resorts. Diamond's in-your-face marketing employees are peppered throughout Las Vegas, so watch out. We were lured into what was described as a "meeting" at the Venetian. The Venetian has no affiliation with Diamond or Hilton that we can tell outside of the fact they are willing to have scam artists housed on their property. That aside, we admit the word "free" got the better of us. Upon arrival at the Polo Towers property, we... read more

Hillary P 

on BBB

3 years ago

I made my reservation with the Hilton marketing team in September 2022 with the explicit understanding I would be staying at the Scottsdale resort in February 2023. My credit card was immediately charged, I received a confirmation number, and I was told that I would receive notification Within 60 days prior to my stay regarding the details of the visit. Sixty (60) days prior to my visit I had not received any information so I contacted Hilton grand vacation again. I was then notified that it would be more like 30 to 45 days ... read more

Ron K 

on BBB

3 years ago

Our exposure to Hilton Grand Vacations started out innocently enough. My husband received an offer for a trip to Orlando that he deemed a surprise birthday trip for me. We had a clear understanding that this special pricing required a one-hour presentation at the point of purchase. Well, upon arrival to the meeting, we felt immediate pressure, being bombarded with questions. In hindsight, we understood that answers would simply be used against us by the saleswoman we were assigned to. She stated that she was offering a pack... read more

Lealer P 

on BBB

3 years ago

What they tell you and what is available are two very different things. We bought points and have had a very difficult time using them. Also, the hotel rates are cheaper on other sites, the "special membership pricing" is higher 

Elise B 

on BBB

3 years ago

Scam! I am a Hilton Gold member. Was offered a package including 3 nights and points in Hilton Head. I was unable to book due to medical situation. I checked the availability at the 2 hotels which are offered and by rates offered plenty of availability 2/23-2/26. The hotels themselves have miserable reviews in last year. I called number to book package in December and was told there was no availability in the presentation but call back in January as availability would open up. Called today 1/3 and spoke with a Robert who is ... read more

Isalee M 

on BBB

3 years ago

on November 7, 2022, me and my husband attended a presentation, in Las Vegas and we turn down what they were presenting, until this guy Zeb. was signing us for our free gifts. and ask us to buy points from Hilton, he claims we was buying a Hilton honor card, (Paying 20dollar a month) which I was thinking it was a Hilton Honor card & I was paying Hilton not a credit card I didn't pay attention to that part for some reason, but when I realize it on the same day. (With that fasat talking they do). I try many times to contact th... read more

Richard K 

on BBB

3 years ago

Diamond Resorts required my family to pay a full annual fee knowing 10,000 points had been sold two months earlier and required us to pay for the 10,000 points ($1708) with a promise they would pay us back. This was in January of 2021. It has been two years and countless hours of phone calls and e-mails and although Diamond Resorts acknowledges they owe the money, no one with the power to pay the refund is taking any action to pay the amount owed to us. It has been the most rediculous thing I have ever seen. It is causing my... read more

Peter P 

on BBB

3 years ago

IT'S FRAUD IT'S FRAUD The sales person waste 6 to 7 hours in Hawaii, forces us to buy $10K timeshare package by saying that this will change our vacation places. Told me i have to pay $900 annually as a maintenance. After 2 months got the first bill of over $2k. Try to call cancel my plan and make me refund. Called 5 different place and no straights answer. every time call you going to be on hold min 1 hr. After holding so many time talk to someone and the answer what i got was Ridiculous. As per contract if i want to cancel... read more