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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Featuring 2 exotic pools and beautiful views of the ocean, The Modern Honolulu stands next to the sands of Waikiki Beach. A world-class restaurant and 3 bars are also available. The spacious rooms of The Modern Honolulu offer open views and lots of natural light. Free WiFi, custom beds and a 46-inch flat-screen TV are included. Select rooms include an organic breakfast with dishes like Molokai sweet bread french toast, banana-macadamia nut waffles or corned beef hash. Guests can dine at THE GROVE, a Pacific inspired, soul in... read more
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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I am an owner at the *********************** resort in New York, NY. *************************************** sent me a written Notice of Penalty and Interest, with a requirement to pay $693.08 that the property owner/grantor (Hilton Resorts Corporation) should have paid, but didn't. As a timeshare owner and grantee, NYC now wants me to pay the bill. Apparently, Hilton made a property transfer and NYC charges a transfer tax for that. I called HGVC and they referred me to Portfolio Services at Hilton Resorts Corporation, and t... read more
Business response:
Hello James, thank you for making us aware. Please know that we have shared this information with our Team and a member will be reaching out directly to assist you. Have a great day!
I am extremely unhappy with thiaon and got caught up in all the lies. I should have known since this has become a reoccurring pattern for Diamond...and now Hilton.�� I was then told I had to complete a credit application with my income of only $60k per year, which they noted, would not be enough for it to go through. They proceeded to do a credit check without my authorization. I wasn't allowed to take the paperwork back to review, then asked if I could at least have copies of information from the presentation and once ... read more
Business response:
Hello Carolyn! We are very disappointed to hear this was your experience. Please know that we have shared your information with our Team and a member will be reaching out to assist you directly.
Possibly the worst customer service of any company. Have owned this piece of crap for over 20 years. Trying to transition out. It will be worth $1000 to be done with these scammers. They will not accept a divorce decree stating I am the owner. Had to locate the ex after 17 years and get her to sign off. Now they refuse to resend the paperwork. I can't even get anyone on the phone now. 65 minute wait in a que is ridiculous. Hire some more people. Your message says my call is important. Your reps are here to help. You sure don... read more
Business response:
First and foremost, please allow us to apologize for the experience that you have had Ronnie. We have passed along your concerns, and a member will reach out directly to assist you.
We thought Diamond Resorts was bad until they were sold into Hilton Grand Vacations! We had been Diamond owners for about 10 years and had numerous issues with them; failing to disclose maintenance fees, not properly disclosing the availability of reservations, and misrepresenting the transition from an owned week to their points-based program. Several years ago, we brought our concerns up in a Diamond meeting and were told that our issues could be corrected by upgrading our membership to Gold level. Instead of fixing our is... read more
Business response:
Hello Robert, we are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you. Have a good day!
My girlfriend and I mistakenly booked a stay at a Hilton without realizing we had to go to this timeshare meeting. We were honest about it but still went to the meeting. Upon arrival our salesman, Ahmad, was very generous and welcoming. He shook our hands, got to know us, and seemed genuinely interested in our stay. However, his mood quickly changed when he realized we weren't interested at this time in buying a timeshare with HGV. This wasn't a strict no, but it wasn't something we were ready to commit to, even though we ... read more
Business response:
Hello Jeff, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
Marty from Wisconsin. Like the rest of you I have also been scammed and am embarrassed about it. I bought this year and was given a document that said my maintenance fees would be about 881 with a small possible increase due to inflation. I've recently received my statement and it says my total fees are $2074. I just bought this time share 60 days ago by the way. There are all kinds of additional fees which the sales people intentionally failed to disclose at the time of sale. The purchase review statement that they had me i... read more
Business response:
Hello Marty, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
Over the weekend I witness the biggest Legal scam of the century . I could believe the lies and deceit by the sales person on Saturday at the Hard Rock in South Lake Tahoe . My fiancée already had diamond timeshare and signed a new contract with HGV 45 days ago the salesman said that was a problem now she had two contracts one with Diamond and one with HGV and would have to pay double the Maintenance fess totaling $9800 a year for both contracts but he could fix that for her but she would have to buy another 8,000 points at ... read more
Business response:
Hello Ken! We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
Too bad for Hilton Grand Vacations, they now OWN, officially all of Diamond Resorts shady, unethical practices. One can only hope that they shut down their despicable sales practices. We have reached out to Hilton Grand Vacations corporate headquarters with NO RESULTS. Some of our story sounds like most timeshare stories you can easily find when looking at Diamond reviews online. LIES about availability, exclusivity, refinancing (not an options), dream vacations, and one of our personal favorites - rental income to offset fe... read more
Business response:
Hello Amber, thank you for your feedback. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
I wanted to be thrilled after we converted from Diamond to HGV Max. Not long after what I guess will be our last "Diamond" trip to Oahu that was a 5 night stay including air fare from when we first bought into Diamond Resorts, I was contacted by HGV on 11/9/22. The man (whose name I stupidly neglected to write down) said he could do 5 days/4 nights in one of a handful of locations including St. Martin. I told him I wanted to go to St. Martin. He said it would cost $599 + tax. I asked if he could do a longer trip, 8 days, 7 n... read more
Business response:
We are disappointed to hear this was your experience, Christian. Please know that we have shared this with our Team, and a Club Member will be reaching out directly to assist you.
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,626 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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