The Modern Honolulu

Stephanie S 

on BBB

2 years ago

HILTON EMPLOYS DISHONEST SALESPEOPLE!!! Yes, they really do. People who own a timeshare with Hilton know exactly what I am talking about. They verbally sell you on an incredible idea of a timeshare. They tell you all the things you want to hear. They will keep you in the sales meeting for HOURS so they can convince you to sign. Once you agree to sign, they speed through the signing because the contract is NOTHING like what they were telling you about. It is absolutely ridiculous and disgusting how they scam people out of the... read more

Michele J 

on BBB

2 years ago

I wish I would have read on here before being ripped off and scammed . I was promised things and I told them I can't afford this . I am a widow raising 4 grandkids. They said we can make this affordable and no worries no maintenance fees for a year. I already owe fees and have no points till next year . Was told can start using by mid October by Sharon h but when I try it says u have to pay to borrow points from next year and u don't have enough points for any stay but there is a fee to borrow. I wrote and asked her and she ... read more

Robert L 

on BBB

2 years ago

Diamond/Hilton just might be the worst company we have EVER dealt with. The presentations are designed to be a hostage situation where the sales staff tricks and traps you into buying something you never wanted. You are told what they think you want to hear, regardless of the truth to get you to commit. You are offered enticements which wind up being unattainable. We were offered a free week vacation at the destination of our choice, but after you chase that offer for countless number of attempts, you find that the benefits ... read more

Mitchell E 

on BBB

2 years ago

Bought a VIP Purchase agreement on 7/30/22 from a Mr. **** at LV, NV with Hilton Grand Vacations. WE were staying at the Plazzo Hotel and wanted a 5-star hotel ONLY. He suggested the Hilton Grand Vacations Club with future stays at the Waldorf LV for $1700 total for up to two weeks everything included. We had dinner reservations that night within the Ballegio Hotel that was getting close., so we did not do our due diligence to make sure that the Waldorf LV was mentioned in our paperwork. It is not. Now after 3 months of tryi... read more

Roger S 

on BBB

2 years ago

We purchased Hilton Grand Vacations because of the brand name. To us, Hilton meant quality, integrity, and high standards. In 2016, while visiting their Carlsbad property, we were impressed with the beauty of the resort and made the decision to buy into the resort investment. We still have not been able to secure reservations for a vacation at the resort we own. We wrote a letter to complain about the lack of availability and received a response from Kalifah stating that we have priority over anyone that doesn't own what we ... read more

Cynthia S 

on BBB

2 years ago

I purchased my timeshare back when it was owned by Diamond Resorts International and now Hilton Grand Vacations has taken them over. I have had a terrible experience with the process of owning a timeshare. They make you feel like it will be the purchase of a lifetime and that you will be able to travel anywhere and everywhere at the cheapest rates when that can be nothing further from the truth. The resorts I would like to visit were never available even with trying to book them a year in advance. The resorts we were able to... read more

Ryan S 

on BBB

2 years ago

Hi, please help me understand why every time Arianna from HGV calls me she's like "sorry I didn't know what time it was where you live" after calling me at 6:20am HST. Last time she kept me on the phone for 40 minutes with nothing to show for it. I was given the understanding that I had a reservation for 12/12-12/17 and then she called me the other morning to tell me it was cancelled and there was no inventory for those dates after I already booked my flights. She just doesn't seem to know what she is doing. She keeps me on ... read more

Cherylann B 

on BBB

2 years ago

Two years of threats and they can't even follow up on it. We have sent several emails and letters and got the same old run around. We sent them a letter around Augusta 11th and they are TONE DEAF. It's like they don't even read the complaint and then they lie. The words "there is no option for cancellation outside of the recession period" is a straight lie. We belong to an online forum where people post about getting cancellations in so many forms that I don't even know what they mean: deed returns, something called "in lieu... read more

Katie B 

on BBB

2 years ago

I'm a Hilton diamond member and awhile back i called to get two accounts merged (I had a Hilton number but my Hilton amex had a different Hilton #) I got sucked into a time share get away. Figured Carlsbad, great we can see family and get a reasonable room. Well I called to book and there were no rooms open, that's it, wasn't told anything about "a room request". Well a month later and another sales call, I said I wasn't interested since I hadn't even been able to book the first package I paid for. That's when I was told oh ... read more