The Modern Honolulu

Carlene H 

on BBB

2 years ago

After my stay at a Hilton Hotel In April i was called by Hilton and convined that if I gave them 225.65, I can pick one of 3 location in the US and stay for 3 nights 4 days. Well little did i know it was a time share and when I told them i may not have vacation time within the 6 months they extended it to 1 year. Well I dont want to be any part of this time share, I dont want to go to any of the places they have, and I dont have any money to even take a vacation now. Plus their website keeps making me updated my password. I ... read more

Dallas 

on BBB

2 years ago

I wrote a letter to Hilton regarding my frustrations and hardships their company has put me through. I expected them to take the time to write a letter back to me, but they just ignored mm concerns. All I received was an email that was approximately 3-4 sentences long saying they are saddened to hear that I am unhappy with the purchase and asked when a good time is to call so they can help me learn how to use their program and enjoy my ownership. Unfortunately, I have gotten to the end of my patience with trying to figure ou... read more

Yvan G 

on BBB

2 years ago

Was finally able to get a response from Diamond on Sept. 1st. but they have the WORST customer service. They said I have 5 days to cancel, I told them, I did call within 5 days and to ask their salespeople. NOPE.... The Billions dollar company wants me to request all my phone records from my wireless carrier and then pass them on. Are you kidding me? Why don't you just check your sales phone records? This is ridiculous. They LIED, The Honus is on them to prove they didn't not ON ME to become the FBI and investigate phone rec... read more

Amelia R 

on BBB

2 years ago

In an attempt to provide wonderful vacations for our family of 8, we purchased a Hilton Grand Vacations timeshare in Florida and a second one in South Carolina. We were told that these 2 properties could accommodate our large family. The sales representative told us we were purchasing real estate that was income producing. He also told us he was a realtor, which led us to believe that this investment would increase in value, like we were told. Unfortunately, this is all untrue. We are elderly and have health issues and feel ... read more

Connie F 

on BBB

2 years ago

We were interested in the program but were not 100% sure it was worth it so they offered us this great VIP option to "try" the program. Lies and more lies!!! I would rather have caught the money on fire and made smores, would have enjoyed that more and been a better use of my money than throwing it away in the Hilton trash! Wish I would have read the reviews. If you are considering HGV DO NOT WASTE YOUR MONEY! 

Shannon N 

on BBB

2 years ago

Let me first start off by saying, NEVER buy a vacation package from them, NEVER buy a timeshare from them, NEVER purchase any real estate from them. I purchases a vacation package over the phone from a sales rep from hilton that called me. $150 4 night 3 day sounds good. 2 weeks later I get an email that states that I could get an extra night if I travel before October 31 and it was clearly listed the following right on the email of a presentation. I was interested so I called in. They advised that the presentation is 2 hou... read more

Rosario T 

on BBB

2 years ago

I was tricked into a too good to be true deal from Hilton as an "honored, hilton member" . The sales rep offered me a 3-night stay in Carlsbad CA and have yet to receive my confirmation. Everytime I call, I am bounced around and never reach anyone. It is incredibly frustrating. DO NOT PURCHASE or fall into this fraud. STAY AWAY! 

Richard R 

on BBB

2 years ago

Well this is the second time I'm trying to book a timeshare in Orlando no one informed us there were no pets allowed thank God that we checked into it we spent two months in Florida a year we're hoping to go to Orlando. Don't forget pets are like your childrenð??¢ 

Janelle W 

on BBB

2 years ago

I feel like the practices of this organization could be considered fraudulent and deceptive. I was told that HGV had bought out Diamond Resorts which may or may not be true but they also claimed what I owned was a huge problem being in Hawaii. I made the purchase in order to be removed from my previous membership but ended up paying much more that owning that would have cost me. Yes, this is sort of a "buyer's remorse" issue but I also feel I was deceived into making the purchase.